"Unexpected Error" - Won't Open Books

Nola_Gal · 12-19-2008, 08:45 PM

Hi everyone,

Let me start by saying that I have been enjoying my Kindle a lot and reading more than I have in years.

I am in the middle of a book and when I picked it up this evening and tried to open it to read, it gave me the "Unexpected Error" message.

I've been reading this mobi book for several days so I wouldn't think it's a format issue. Also, I can't seem to open some of the Amazon sample books either.

Has anyone encountered this before? Thanks in advance.

desertgrandma · 12-19-2008, 08:48 PM

Quote:

Originally Posted by Nola_Gal

Hi everyone,

Let me start by saying that I have been enjoying my Kindle a lot and reading more than I have in years.

I am in the middle of a book and when I picked it up this evening and tried to open it to read, it gave me the "Unexpected Error" message.

I've been reading this mobi book for several days so I wouldn't think it's a format issue. Also, I can't seem to open some of the Amazon sample books either.

Has anyone encountered this before? Thanks in advance.

Call Kindle Support. They are very good at walking you thru things like this.

Nola_Gal · 12-19-2008, 09:36 PM

Thanks!! That was great advice! I just spent about 20 minutes on the phone with a very polite young man who got it fixed! Yea!

pilotbob · 12-20-2008, 12:43 AM

Quote:

Originally Posted by Nola_Gal

Thanks!! That was great advice! I just spent about 20 minutes on the phone with a very polite young man who got it fixed! Yea!

Just curious. What was the fix? Reset the reader?

BOb

nohmi2 · 12-20-2008, 01:09 AM

Quote:

Originally Posted by pilotbob

Just curious. What was the fix? Reset the reader?

BOb

I have not been able to use my Kinde for four days as I have been getting the *unexpected error* message, and as I live in Australia and don't have Whispernet etc., am unable to 'phone Amazon and get it rectified.
How do I feel?? Bereft, just about sums it up.
Cannot use my iPaq for reading as the SIM card is in the iPhone my husband gave me for my birthday (which is today incidentally) so cannot read all of the lovely new books I bought at Mobipocket.
Do I feel sorry for myself?? You bet I am.

nohmi2 · 12-20-2008, 05:29 PM

Quote:

Originally Posted by pilotbob

Just curious. What was the fix? Reset the reader?

BOb

I have managed to figure out the Mobidedrmv5(which works like a charm) and have also reset my Kindle, but the *unexpected error* still comes up after a few pages of reading.
Is it possible for someone to inform me what other changes are required to be able to read on the Kindle - otherwise it's just going to become a very expensive door-stop, and having bought the Avantgard cover for it it seems a shame to have to do that.

C'mon, be a devil.

desertgrandma · 12-20-2008, 05:56 PM

Quote:

Originally Posted by nohmi2

I have not been able to use my Kinde for four days as I have been getting the *unexpected error* message, and as I live in Australia and don't have Whispernet etc., am unable to 'phone Amazon and get it rectified.
How do I feel?? Bereft, just about sums it up.
Cannot use my iPaq for reading as the SIM card is in the iPhone my husband gave me for my birthday (which is today incidentally) so cannot read all of the lovely new books I bought at Mobipocket.
Do I feel sorry for myself?? You bet I am.

Nohmi, there is a support number for outside the states......I will go find it and post!

desertgrandma · 12-20-2008, 05:58 PM

Outside the US.............

International customers can reach us at 1-206-266-0927

Good Luck!

desertgrandma · 12-20-2008, 05:59 PM

Quote:

Originally Posted by Nola_Gal

Thanks!! That was great advice! I just spent about 20 minutes on the phone with a very polite young man who got it fixed! Yea!

Yea!

Nola_Gal · 12-20-2008, 09:09 PM

He had me reset it and then do something to basically reload the firmware I think. I know in the process I had to delete my library and then he automatically restored the Amazon content for me.

He warned about 'other formats' sometimes causing problems. I haven't used Modidedrm but I did have non-Amazon mobi books loaded. It kind of stinks if the other mobi files could cause this problem but I don't have much invested in those formats so for now, I'll be reading my Amazon stuff...

nohmi2 · 12-20-2008, 11:26 PM

Quote:

Originally Posted by desertgrandma

Outside the US.............

International customers can reach us at 1-206-266-0927

Good Luck!

Many, many thanks. I'll 'phone with Skype and let you know how I get on.

Still have not 'phoned. Not because I don't want to, but have bronchitis and sound as if I have eaten a plateful of gravel!! Would Amazon have taken me seriously between coughs and sneezes? I very much doubt it.

I am going to gird my loins(?) get better, compose myself and then take on the forces of of explaining why I haven't registered etc.

Grr!!

nohmi2 · 12-27-2008, 05:46 AM

Quote:

Originally Posted by nohmi2

Many, many thanks. I'll 'phone with Skype and let you know how I get on.

Still have not 'phoned. Not because I don't want to, but have bronchitis and sound as if I have eaten a plateful of gravel!! Would Amazon have taken me seriously between coughs and sneezes? I very much doubt it.

I am going to gird my loins(?) get better, compose myself and then take on the forces of of explaining why I haven't registered etc.

Grr!!

Right. I have registered and Leep(who should be sanctified) is trying to help me over the hurdles.

pshrynk · 12-27-2008, 11:00 AM

Yay! I know that technology that doesn't work as advertised is a huge aggravation!

nohmi2 · 12-29-2008, 06:07 AM

I have found that one always seems to get a helping hand at Mobileread.
I also completely agree with desertgran about the Kindle. I love mine, even though it gives me strife.
I also want a clone of Leep who has solved my problem. For sheer doggednes and patience
a gong should presented to Leep.
I am so grateful.

12-19-2008, 08:45 PM	#1
Nola_Gal Junior Member Posts: 9 Karma: 10 Join Date: Nov 2008 Device: laptop; blackberry	"Unexpected Error" - Won't Open Books Hi everyone, Let me start by saying that I have been enjoying my Kindle a lot and reading more than I have in years. I am in the middle of a book and when I picked it up this evening and tried to open it to read, it gave me the "Unexpected Error" message. I've been reading this mobi book for several days so I wouldn't think it's a format issue. Also, I can't seem to open some of the Amazon sample books either. Has anyone encountered this before? Thanks in advance.

12-20-2008, 05:58 PM	#8
desertgrandma Enjoying the show.... Posts: 14,270 Karma: 10462843 Join Date: Jun 2008 Location: Arizona Device: A K1, Kindle Paperwhite, an Ipod, IPad2, Iphone, an Ipad Mini & macAir	Kindle Support Outside the US............. International customers can reach us at 1-206-266-0927 Good Luck!

12-29-2008, 06:07 AM	#14
nohmi2 Pensively observing. Posts: 1,758 Karma: 12675456 Join Date: Jun 2008 Device: Varied.	I have found that one always seems to get a helping hand at Mobileread. I also completely agree with desertgran about the Kindle. I love mine, even though it gives me strife. I also want a clone of Leep who has solved my problem. For sheer doggednes and patience a gong should presented to Leep. I am so grateful. Last edited by nohmi2; 12-29-2008 at 06:12 AM. Reason: Second thoughts.

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12-19-2008, 09:36 PM	#3
Nola_Gal Junior Member Posts: 9 Karma: 10 Join Date: Nov 2008 Device: laptop; blackberry	Thanks!! That was great advice! I just spent about 20 minutes on the phone with a very polite young man who got it fixed! Yea!

12-20-2008, 09:09 PM	#10
Nola_Gal Junior Member Posts: 9 Karma: 10 Join Date: Nov 2008 Device: laptop; blackberry	He had me reset it and then do something to basically reload the firmware I think. I know in the process I had to delete my library and then he automatically restored the Amazon content for me. He warned about 'other formats' sometimes causing problems. I haven't used Modidedrm but I did have non-Amazon mobi books loaded. It kind of stinks if the other mobi files could cause this problem but I don't have much invested in those formats so for now, I'll be reading my Amazon stuff...

12-27-2008, 11:00 AM	#13
pshrynk Beepbeep n beebeep, yeah! Posts: 11,726 Karma: 8255450 Join Date: Apr 2008 Location: La Crosse, Wisconsin, aka America's IceBox Device: iThingie, KmkII, I miss Zelda!	Yay! I know that technology that doesn't work as advertised is a huge aggravation!