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Old 04-30-2015, 11:06 AM   #721
stutzj
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Just got my shipping confirmation notice from Chapters! I ordered from the US. I seriously can't wait.
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Old 04-30-2015, 11:15 AM   #722
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My Glo HD arrived yesterday as well. I haven't done much reading on it yet but the screen in my opinion is just as nice as my H2O.
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Old 04-30-2015, 12:12 PM   #723
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My Kobo Glo HD arrived yesterday, to my pleasant surprise. I hadn't gotten any kind of communication after my initial order was confirmed on April 24th.

This is my first Kobo device and so far I like it a lot. The device is surprisingly small and light. I like the rubberish backing, which seems to facilitate easier holding of the reader. The screen is amazing, and the front light works very well. It is very responsive.

I had to upgrade Calibre to the latest version in order to get Calibre to recognize the device. Sideloading works fine.

I really, really like the integration with Pocket.

So far, so good!
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Old 04-30-2015, 12:22 PM   #724
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Originally Posted by peitsao View Post
Unpacked my GLO HD yesterday and it died one hour after I turned it on. Still have not found out if they will replace it after spending the entire day communicating with KOBO.
This is disturbing. What was the hold up? Hope they weren't trying to blame this on you.
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Old 04-30-2015, 12:32 PM   #725
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So far, they have agreed to refund my money, just takes them forever to respond. I should know better than buy the first production model of any device. Better to be patient and wait till they've worked out all the flaws and kinks. I've had my mini for two years with no problems (even the battery is holding up).
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Old 04-30-2015, 12:39 PM   #726
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Mine finally shipped today! I think it would be a miracle if it arrived on Saturday and I'm not holding my breath for that, I'm really thinking one day early next week though.
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Old 04-30-2015, 12:51 PM   #727
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So far, they have agreed to refund my money, just takes them forever to respond ...
Thanks for posting that update. Glad they're doing the right thing.
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Old 04-30-2015, 01:00 PM   #728
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Quote:
Originally Posted by peitsao View Post
So far, they have agreed to refund my money, just takes them forever to respond. I should know better than buy the first production model of any device. Better to be patient and wait till they've worked out all the flaws and kinks. I've had my mini for two years with no problems (even the battery is holding up).
May I ask if you ordered this from Kobo or Chapters?

I hear Chapters won't take returns from U.S. customers, they simply refer you to Kobo. I'm wondering if Kobo will provide a refund for a defective device, even if it's purchased from Chapters or an independent bookseller.

I'm always wary of buying first production models, but sometimes I can't help myself and buy it anyway
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Old 04-30-2015, 01:03 PM   #729
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Quote:
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I had to upgrade Calibre to the latest version in order to get Calibre to recognize the device. Sideloading works fine.
I went and got a small form-factor Win7 PC just to keep using Calibre past version 2.0.0 several weeks ago despite thinking I could live on 2.0.0 forever. Glad I did because I've obviously come up against the first major problem.

(My GloHD arrived this morning. Still boxed, though.)

I know should read behind, but can one still plop epubs in the root folder of the device once mounted via USB???
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Old 04-30-2015, 03:02 PM   #730
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I received shipping notification from Chapters. I don't have a tracking number though. Did anyone get a number from Chapters?
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Old 04-30-2015, 03:19 PM   #731
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I received shipping notification from Chapters. I don't have a tracking number though. Did anyone get a number from Chapters?
Mine's coming USPS Ground which won't have tracking.
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Old 04-30-2015, 05:46 PM   #732
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I bought it from KOBO as I had an email offering a preorder, so I took them up on it. I am satisfied with their response--mailing it back tomorrow.
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Old 04-30-2015, 08:58 PM   #733
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I received shipping notification from Chapters. I don't have a tracking number though. Did anyone get a number from Chapters?
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Originally Posted by jkrzok View Post
Mine's coming USPS Ground which won't have tracking.
Same with mine, USPS Ground, which usually does not have a tracking number.
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Old 04-30-2015, 10:03 PM   #734
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I should know better than buy the first production model of any device. Better to be patient and wait till they've worked out all the flaws and kinks.
Seriously? It's not like there are hordes of people posting that their Glo HD died shortly after receiving it. Doesn't matter how long you wait into the production cycle, they're never going to have a zero percent failure rate. You were very likely unlucky and happened to get a manufacturing defect, totally unrelated to this being a new product.
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Old 04-30-2015, 10:38 PM   #735
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How long is everyone's Kobo shipping after they received the email confirmation on shipment?

I just did a pre-order (a few hours before actual release date) and the package is expected to arrive in US on 22 May. I am hoping it would be earlier so I can get to ship it back to Singapore in time for my holiday, oh well.
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