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Reload this Page Aura H2O only one week， the screen is out of work！！！

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Old 03-16-2015, 05:45 PM   #16
robko
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Keep after them until they acknowledge what is actually going (i.e. you screen or screen controller is broke). Currently you're in what I call the "computer automated response" phase (not sure it really is that, but sometimes it seems like it) and they haven't got it through their thick skull that the content you are trying to display has NOTHING to do with the problem. Stick with it and they should eventually come through for you.
Good luck!
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Old 03-16-2015, 09:50 PM   #17
runninglife
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Keep after them until they acknowledge what is actually going (i.e. you screen or screen controller is broke). Currently you're in what I call the "computer automated response" phase (not sure it really is that, but sometimes it seems like it) and they haven't got it through their thick skull that the content you are trying to display has NOTHING to do with the problem. Stick with it and they should eventually come through for you.
Good luck!
thank you
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Old 03-19-2015, 06:18 AM   #18
runninglife
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kobo customer care Japan will give me a replacement.

thanks everyone for your support.
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Old 03-19-2015, 04:49 PM   #19
DNSB
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kobo customer care Japan will give me a replacement.

thanks everyone for your support.
Good to hear that. The squeaky wheel gets the new ereader...
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Old 03-19-2015, 10:59 PM   #20
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Glad you're getting a replacement!
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Old 03-20-2015, 01:57 AM   #21
darryl
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Congratulations. Good news indeed.
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