Touch What have I done to my Kobo Store and ADE ID?

Cedros · 12-11-2014, 04:57 PM

I installed Adobe Digital Editions 4.0 on a new computer. When I tried to download a purchased ebook from my Kobo Library, Adobe Digital Editions gave me an error message, saying my Adobe account was already in use.

What I think happened was this: In March 2014, I changed my Internet Service Provider, which meant changing my email address. Without thinking, I updated my Adobe ID to one email address and my Kobo account to a different email address.

Adobe's support tech said I'd have to go to Kobo to help. So far no reply on the request I submitted to Kobo's tech support.

Any suggestions on how to fix this from anyone?

I hope I'm posting this in the right place!

DNSB · 12-11-2014, 11:55 PM

Quote:

Originally Posted by Cedros

I installed Adobe Digital Editions 4.0 on a new computer. When I tried to download a purchased ebook from my Kobo Library, Adobe Digital Editions gave me an error message, saying my Adobe account was already in use.

What I think happened was this: In March 2014, I changed my Internet Service Provider, which meant changing my email address. Without thinking, I updated my Adobe ID to one email address and my Kobo account to a different email address.

Adobe's support tech said I'd have to go to Kobo to help. So far no reply on the request I submitted to Kobo's tech support.

Any suggestions on how to fix this from anyone?

I hope I'm posting this in the right place!

A bit odd since my Adobe ID uses an old email address and my Kobo account is using a newer one. Something to do with Adobe not being able to change the email address and still allow me to access ebooks that I already owned. I only used ADE 4 for a couple of days for testing but uninstalled it when disappointment with it's epub3 support set in.

Cedros · 12-12-2014, 11:53 AM

Thanks for you reply. I heard back from Kobo, with instructions to de-authorize ADE, reset my Kobo Touch, and re-authorize ADE. My wild guess about the email addresses in the IDs was wrong, I think. Anyway, I haven't tackled the fix yet, but I will.

12-11-2014, 04:57 PM	#1
Cedros Enthusiast Posts: 48 Karma: 2149666 Join Date: May 2012 Location: Vancouver Island Device: Kobo Clara; Kobo H20v2; Kobo Glo HD;	What have I done to my Kobo Store and ADE ID? I installed Adobe Digital Editions 4.0 on a new computer. When I tried to download a purchased ebook from my Kobo Library, Adobe Digital Editions gave me an error message, saying my Adobe account was already in use. What I think happened was this: In March 2014, I changed my Internet Service Provider, which meant changing my email address. Without thinking, I updated my Adobe ID to one email address and my Kobo account to a different email address. Adobe's support tech said I'd have to go to Kobo to help. So far no reply on the request I submitted to Kobo's tech support. Any suggestions on how to fix this from anyone? I hope I'm posting this in the right place!

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12-12-2014, 11:53 AM	#3
Cedros Enthusiast Posts: 48 Karma: 2149666 Join Date: May 2012 Location: Vancouver Island Device: Kobo Clara; Kobo H20v2; Kobo Glo HD;	Thanks for you reply. I heard back from Kobo, with instructions to de-authorize ADE, reset my Kobo Touch, and re-authorize ADE. My wild guess about the email addresses in the IDs was wrong, I think. Anyway, I haven't tackled the fix yet, but I will.