Kindle PW2 yellow screen - Page 3

jj2me · 12-09-2014, 04:40 PM

Quote:

Originally Posted by Dave329

Lights off

Lights on

Is ths normal?

I know ereader are not perfectly white.
I have seen a PW1 and it was greyish not yellowish.

Is everyone's PW2 like this?

I have given a picture of text book and paperback book for reference.

OK, I've just put my PW2 in front of my monitor next to your pictures, and the "lights on" pic is way different from mine. Did that picture come out representative of your screen?

I get about the same brightness as in your "lights on" picture with my PW2's light is set to 14. But mine is creamier in color, not as green.

When I set my PW2's light to 21 like in your picture, mine is much brighter, just a tad creamy in its whiteness.

If those pictures truly represent your PW2 (I'd call it greenish and dully lit), then take it into a store and compare, as it seems way off.

Dave329 · 12-09-2014, 06:07 PM

Ok I will get a replacement and I dont even have to send my kindle back!! But they are sending a refurbished kindle as replacement.Is there any problem with refurbished ones?

pghaworth · 12-09-2014, 08:07 PM

Quote:

Originally Posted by Dave329

Ok I will get a replacement and I dont even have to send my kindle back!! But they are sending a refurbished kindle as replacement.Is there any problem with refurbished ones?

You get what you get. Could be white, could be yellow, same as with new. I believe it comes with the same warranty so you're covered there. I always just return it and buy a new one. That way I can do the same again, if needed.

Are you sure you don't have to send yours in? That's not the way it normally works. Even with an old PW1 that they were going to send me a PW2 refurb on, they wanted the PW1 back and were ready charge, get this, $20.00 if I didn't. You'd better double-check that. You'll probably get an email telling you what to do. Watch for it.

Dave329 · 12-09-2014, 08:17 PM

Quote:

Originally Posted by pghaworth

You get what you get. Could be white, could be yellow, same as with new. I believe it comes with the same warranty so you're covered there. I always just return it and buy a new one. That way I can do the same again, if needed.

Are you sure you don't have to send yours in? That's not the way it normally works. Even with an old PW1 that they were going to send me a PW2 refurb on, they wanted the PW1 back and were ready charge, get this, $20.00 if I didn't. You'd better double-check that. You'll probably get an email telling you what to do. Watch for it.

Yeah I dont have to send it back

Quote:

Message From Customer Service
Hello,

I'm sorry your Kindle isn't working. I'm sending you a replacement Kindle via Priority International Courier to get it to you as soon as possible.

If there are any additional customs fees when your Kindle is delivered, send us the VAT and customs forms indicating the amount you were charged, as well as a copy of the invoice for your order. Please fax these documents to us at xxxxxxxxxxx. You should receive a response within 3-5 business days.

Here's your replacement order information:

Order Number: xxxxxxxxxxxxxxx
Estimated Delivery Date: xxxxxxxxxxxxxxx

Please don't modify the replacement order in Your Account, as that may delay the replacement shipment.

There is no need to return the defective Kindle. Damaged or defective products can often be disposed of free of charge at local municipal collection points. For more information about where you can drop off your device for recycling, please contact your local city office, waste authority, approved WEEE scheme or your household waste disposal service.

You'll be able to access your existing Kindle Library and change your subscription delivery options on the Manage Your Content and Devices page (www.amazon.com/mycd). If you'd like to access your Kindle Library while you're waiting for your replacement, we have several free Kindle applications that you can use, which can be found at the link below:

http://www.amazon.com/kindleapps

Thank you for allowing us to work through this with you. Your replacement Kindle will be arriving soon.

Best regards,
Thank you.
Amazon.com

If this too one turns out to be yellow.can I get replacement on that?
I dont like all this hassle.Hope this one turns out to be white.

pghaworth · 12-09-2014, 10:35 PM

Good deal! Didn't realize that you're out of the US. Makes sense. No idea if you can get a replacement on that. That's an Amazon question.

Dave329 · 12-10-2014, 05:03 AM

Quote:

Originally Posted by pghaworth

Good deal! Didn't realize that you're out of the US. Makes sense. No idea if you can get a replacement on that. That's an Amazon question.

I have told them several times to check the screen before shipping the replacement.
Lets see if I get a good one this time

HarryT · 12-10-2014, 05:09 AM

Quote:

Originally Posted by Dave329

I have told them several times to check the screen before shipping the replacement.
Lets see if I get a good one this time

Nobody can check the screen. They're all in sealed boxes.

Honestly, Dave, whether your screen is "good" or not is purely a matter of personal perception. Your photographs look absolutely fine to me. I don't think you can really say that your Kindle is faulty.

Dave329 · 12-10-2014, 05:13 AM

Quote:

Originally Posted by HarryT

Nobody can check the screen. They're all in sealed boxes.

Honestly, Dave, whether your screen is "good" or not is purely a matter of personal perception. Your photographs look absolutely fine to me. I don't think you can really say that your Kindle is faulty.

Your screen is so much more white than mine.I want a screen like that.
How can the same product have so much variation?
Pick 10 ipads and you will get exact same screen.
Amazon has poor quality control.
Its not like they are manufacturing the eink screen.
The company Eink does that.
Amazon just sticks the touch layer and light layer on top of that.

HarryT · 12-10-2014, 05:17 AM

Quote:

Originally Posted by Dave329

Your screen is so much more white than mine.I want a screen like that.

Understood. Just a matter of "pot luck", I'm afraid. There is wide variation between individual eInk screens.

Dave329 · 12-15-2014, 04:52 AM

Left=new
Right=old
look at the difference
the right is so yellow!!

meeera · 12-15-2014, 05:11 AM

Dave329 I'm seeing a huge amount of red-green colour artefact from what I assume is a mobile phone camera. Makes it hard to see anything else.

JoHunt · 12-15-2014, 06:20 AM

Wow what a difference (first scan)! I'm pleased you got a better one

jj2me · 12-15-2014, 10:51 AM

Quote:

Originally Posted by joehunt

Wow what a difference (first scan)! I'm pleased you got a better one

My PW2 (first scan) is more like the one on the right. I don't mind that hue.

HarryT · 12-15-2014, 11:10 AM

Quote:

Originally Posted by jj2me

My PW2 (first scan) is more like the one on the right. I don't mind that hue.

Many people prefer a warmer tone to the screen. It really is down to personal preference.

guerrilla · 12-20-2014, 01:37 PM

This thread made me wonder if I got a PW with dull light too.
The light of my PW seems even, yet it has a grey/blue tint which is particulary visible with lower brightness settings in dark environments.
If I set the brightness to 24 the light seems ok. Yet If I read at night with a sidelamp with 10-14 setting the screen has a "glowing" effect which I find distracting. Is it supposed to be like that?
I also read that you should be able to read reasonably well in total darkness with the light set to 0. My screen is almost dark at 0 and I start to see something at 5-6. I'd say that reading begins to be reasonable at 8-11, but the screen is far from being white.
Is it the same for you?

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12-09-2014, 06:07 PM	#32
Dave329 Connoisseur Posts: 54 Karma: 10 Join Date: Nov 2014 Device: Kindle PW2	Ok I will get a replacement and I dont even have to send my kindle back!! But they are sending a refurbished kindle as replacement.Is there any problem with refurbished ones?

12-09-2014, 10:35 PM	#35
pghaworth Fervent Pleasure Seeker Posts: 1,224 Karma: 712073 Join Date: Feb 2009 Location: The Windmills of My Mind Device: Clara HD	Good deal! Didn't realize that you're out of the US. Makes sense. No idea if you can get a replacement on that. That's an Amazon question.

12-15-2014, 04:52 AM	#40
Dave329 Connoisseur Posts: 54 Karma: 10 Join Date: Nov 2014 Device: Kindle PW2	Left=new Right=old look at the difference the right is so yellow!!

12-15-2014, 05:11 AM	#41
meeera Grand Sorcerer Posts: 5,818 Karma: 68407974 Join Date: Dec 2011 Location: Australia Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles	Dave329 I'm seeing a huge amount of red-green colour artefact from what I assume is a mobile phone camera. Makes it hard to see anything else.

12-15-2014, 06:20 AM	#42
JoHunt I am what I am Posts: 6,625 Karma: 62235665 Join Date: Sep 2011 Device: iPad3, Voyage	Wow what a difference (first scan)! I'm pleased you got a better one

12-20-2014, 01:37 PM	#45
guerrilla Connoisseur Posts: 68 Karma: 10 Join Date: Dec 2014 Device: Kindle Paperwhite	This thread made me wonder if I got a PW with dull light too. The light of my PW seems even, yet it has a grey/blue tint which is particulary visible with lower brightness settings in dark environments. If I set the brightness to 24 the light seems ok. Yet If I read at night with a sidelamp with 10-14 setting the screen has a "glowing" effect which I find distracting. Is it supposed to be like that? I also read that you should be able to read reasonably well in total darkness with the light set to 0. My screen is almost dark at 0 and I start to see something at 5-6. I'd say that reading begins to be reasonable at 8-11, but the screen is far from being white. Is it the same for you?