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Old 11-03-2014, 01:02 PM   #871
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Yeah! Welcome to the I Love My Voyage Club
Why thank you!

I was/am so sad to hear of people who are having so much trouble with their Voyage. It really is a wonderful little machine.
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Old 11-03-2014, 07:56 PM   #872
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Sixth defective Voyage - I give up!
My sixth Voyage came in, with a pinprick hole and a very uneven screen. That's it, I am sending them all back.

For those of you who don't know or remember, I was one of the people here who went through a ton of PW1s when they first came out, only to keep the least bad one. Then, when the PW2 came out, I went through a ton of devices only to keep the least bad one. I no longer am willing to pay good money for subpar quality. Enough is enough. I will stick with my horrid PW2 (2013) screen for a while longer.

Also, I wholeheartedly agree that the newer Paperwhites [PW2(2014)?/PW3?] must be much better than the crappy ones I received in November/December 2013, because here in this thread, throughout this forum, and in the Voyage reviews on Amazon.com, I read again and again how Amazon fixed the blotchy PW1 screens with the PW2. They didn't, at least not in the beginning, or I would not have had to keep the least bad of the units sent to me, and my PW2 screen would be evenly lit now, with only a single hue of color.

The screens I saw in person and in pictures here when the PW2 first came out were multicolored, but more recent pictures posted here appear to be more even, as do devices I see in person at BB. This all leads me to believe that they improved the tech or QC or whatever, and they did not advertise it because they can hardly say: Pay the same money for the same device that now sucks less, or, as DuckieTigger more eloquently put it:

Quote:
Originally Posted by DuckieTigger View Post
Either way, they wouldn't advertize it. They would have to admit to having QC and or manufacturing problems. Then they would draw attention to it (and more complaints may come in). Also if you upgrade because they claim it is much better, and you don't see the difference, then more complaints. Easier to just quietly improve the device over time. We don't exactly know what percent devices were affected and how many with defective devices noticed. But more that didn't know or notice will see it and complain.
Last edited by xendula; 11-03-2014 at 08:09 PM.
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Old 11-03-2014, 08:08 PM   #873
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Quote:
Originally Posted by xendula View Post
My sixth Voyage came in, with a pinprick hole and a very uneven screen. That's it, I am seding them all back.

For those of you who don't know or remember, I was one of the people here who went through a ton of PW1s when they first came out, only to keep the least bad one. Then, when the PW2 came out, I went through a ton of devices only to keep the least bad one. I no longer am willing to pay good money for subpar quality. Enough is enough. I will stick with my horrid PW2 (2013) screen for a while longer.
I'm so sorry, xendula. I feel so badly for you. Very disappointing. Hopefully they iron these issues out soon so you can get a great voyage down the road.
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Old 11-03-2014, 08:11 PM   #874
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I'm so sorry, xendula. I feel so badly for you. Very disappointing. Hopefully they iron these issues out soon so you can get a great voyage down the road.
Thanks I may try again in the spring, hoping that they quietly improve the screens (the lighting, really) by then, as it appears they did with the Paperwhite.
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Old 11-03-2014, 08:17 PM   #875
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Thanks I may try again in the spring, hoping that they quietly improve the screens (the lighting, really) by then, as it appears they did with the Paperwhite.
I think it's very possible they will have sorted things by then. Here's hoping.
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Old 11-03-2014, 09:03 PM   #876
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My 1st KV showed up today-finally. It does seem to have the discoloration near the top but, honestly, it is barely noticeable and I am not sure that I would've noticed if I didn't know to look. No pinpricks that I can see so far. I will hang on to it for a while and see if the discoloration bothers me in my usual reading areas or not. I will also see if it gets any better. Haven't had a chance to really read with it yet. I restarted it and seems a tad better. Could be my imagination though.
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Old 11-04-2014, 12:13 AM   #877
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Quote:
Originally Posted by xendula View Post
My sixth Voyage came in, with a pinprick hole and a very uneven screen. That's it, I am sending them all back.

For those of you who don't know or remember, I was one of the people here who went through a ton of PW1s when they first came out, only to keep the least bad one. Then, when the PW2 came out, I went through a ton of devices only to keep the least bad one. I no longer am willing to pay good money for subpar quality. Enough is enough. I will stick with my horrid PW2 (2013) screen for a while longer.

Also, I wholeheartedly agree that the newer Paperwhites [PW2(2014)?/PW3?] must be much better than the crappy ones I received in November/December 2013, because here in this thread, throughout this forum, and in the Voyage reviews on Amazon.com, I read again and again how Amazon fixed the blotchy PW1 screens with the PW2. They didn't, at least not in the beginning, or I would not have had to keep the least bad of the units sent to me, and my PW2 screen would be evenly lit now, with only a single hue of color.

The screens I saw in person and in pictures here when the PW2 first came out were multicolored, but more recent pictures posted here appear to be more even, as do devices I see in person at BB. This all leads me to believe that they improved the tech or QC or whatever, and they did not advertise it because they can hardly say: Pay the same money for the same device that now sucks less, or, as DuckieTigger more eloquently put it:
If your PW2 is still within a year I'd ring up and complain about it, explain that you settled for a bad one at the time as it was the best Amazom could send you and that now the issues are resolved you want a replacement. Especially as you can't get a decent Voyage.
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Old 11-04-2014, 04:35 AM   #878
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Quote:
Originally Posted by xendula View Post
Also, I wholeheartedly agree that the newer Paperwhites [PW2(2014)?/PW3?] must be much better than the crappy ones I received in November/December 2013, because here in this thread, throughout this forum, and in the Voyage reviews on Amazon.com, I read again and again how Amazon fixed the blotchy PW1 screens with the PW2. They didn't, at least not in the beginning, or I would not have had to keep the least bad of the units sent to me, and my PW2 screen would be evenly lit now, with only a single hue of color.
Just one comment: My PW2 which was purchased upon release (Oct 2013), has a perfect screen (white color, even lighting).

Sorry you got another Voyage you have to return and here's hoping you'll find an ereader you'll be satisfied with.
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Old 11-04-2014, 07:13 AM   #879
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Quote:
Originally Posted by joehunt View Post
Just one comment: My PW2 which was purchased upon release (Oct 2013), has a perfect screen (white color, even lighting).

Sorry you got another Voyage you have to return and here's hoping you'll find an ereader you'll be satisfied with.
Same here...I bought 2 PW2 in October 2013. One for myself and one as a Christmas gift. Both have perfectly uniform, white screens-they're flawless.
I took it out yesterday to take a good look at it and still can't find any flaws in the screen.
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Old 11-04-2014, 07:29 AM   #880
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Originally Posted by joehunt View Post
Just one comment: My PW2 which was purchased upon release (Oct 2013), has a perfect screen (white color, even lighting).

Sorry you got another Voyage you have to return and here's hoping you'll find an ereader you'll be satisfied with.
How does the voyage compare to the paper white?
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Old 11-04-2014, 07:37 AM   #881
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How does the voyage compare to the paper white?
The screen clarity and quality of the Voyage is definitely a step up from the PW2.
I still love my PW2, but the Voyage screen is gorgeous.
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Old 11-04-2014, 07:42 AM   #882
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What does it explain? Foxconn make devices for pretty much everyone. They make iPads, for example, and I don't think many people have quality issues with those.
No pee breaks, working in aluminium clouds without protective masks, suicide watch, nets to stop the jumpers. It might affect quality control.
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Old 11-04-2014, 07:53 AM   #883
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No pee breaks, working in aluminium clouds without protective masks, suicide watch, nets to stop the jumpers. It might affect quality control.
You're right that it might affect quality control...the question that you dodged was, why would it affect quality control for the Amazon devices more than it would for the iPads and other devices that are made in Foxon facilities?

Shari
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Old 11-04-2014, 09:38 AM   #884
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Follow-up:

Spoke to CS on Friday evening, they sent me a new KV for delivery Today(Monday). I'll keep my fingers crossed and hope the tinting issues aren't present.
Unfortunately the replacement was just as bad as the original. I guess I'll try again.
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Old 11-04-2014, 09:46 AM   #885
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Unfortunately the replacement was just as bad as the original. I guess I'll try again.
I can't imagine how frustrating it must be to have to keep getting replacements.
Apparently, I am one of the lucky ones that got a good one on the first try.

Keep trying-it's well worth it once you get a good one.
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