Dubious business practices from Forefront Cases - Page 2

HarryT · 10-30-2014, 01:21 PM

Email from Amazon following my complaint:

Quote:

Hello XXX,

This is Adrianna, the Amazon.co.uk Customer Service agent you spoke with today.

I'm sorry to hear that the seller, Forefront Cases, claimed to have dispatched your order YYY when the item won't actually be available until mid-November.

I've forwarded your message to our team who review Seller activities as part of any investigation in possible violations of our policies.

Although for account privacy reasons, we can't disclose the outcome of any investigation, I'd like to take this opportunity to thank you for your vigilance and for highlighting this. Information received from our customers performs a vital role in maintaining the integrity and security of our Marketplace platform.

Dr. Drib · 10-30-2014, 01:26 PM

Quote:

Originally Posted by HarryT

Anyone can see for themselves that it does NOT say that on the product page! This really is a shady business practice, to my mind. By claiming to have dispatched the item they get paid.

I did a search on the word '3' - NOTHING!

I then did a search on the word 'week' - NOTHING!

I would report them to Amazon and, if they are a business in the United States, I would report them to the Attorney General's Office in the state in which they operate.

This is inexcusable and is a BLATANT lie.

Dr. Drib · 10-30-2014, 01:31 PM

The good effect of all this, thanks to Harry, is that a search on the words Forefront Cases on Google brings up the word "Dubious," along with a link to this thread.

The word is going out: STAY AWAY FROM THEM.

HarryT · 10-30-2014, 01:48 PM

Quote:

Originally Posted by aceflor

I just left a Vendor's Feedback with only one star describing the facts. Anyone having had the same experience should do so.

How do you leave feedback for a vendor? I shall certainly do likewise.

TimW · 10-30-2014, 01:52 PM

http://www.amazon.co.uk/gp/aag/main?...=AEHIRPLGGIMBV

That should be it.

Edit: Sorry, I think it's easier to go to the order on your "Order Page" and click "Leave Seller Feedback" on the right side of the page.

HarryT · 10-30-2014, 02:02 PM

Thanks - so I just leave a normal product review, and all the reviews are amalgamated onto this page, I guess?

Review now left.

aceflor · 10-30-2014, 02:20 PM

Quote:

Originally Posted by HarryT

Thanks - so I just leave a normal product review, and all the reviews are amalgamated onto this page, I guess?

Review now left.

No, I did not leave a product review but a seller feedback. If you go back to your order, there is a button on the left side to do so.

HarryT · 10-30-2014, 02:21 PM

Quote:

Originally Posted by aceflor

No, I did not leave a product review but a seller feedback. If you go back to your order, there is a button on the left side to do so.

Ah - thank you! I'd overlooked that.

Josieb1 · 10-30-2014, 02:58 PM

My Sunny Savers £1.99 case also hasn't arrived. Tbh I wasn't worried about that one but I emailed the seller anyway. Unlike forefront they claimed the case had shipped but must have been lost or delayed in the post. They offered a replacement or a refund. They were actually very polite and apologetic. Obviously I have no idea if they were lying but they certainly treated me better than forefront.

eschwartz · 10-30-2014, 03:59 PM

Quote:

Originally Posted by Dr. Drib

The good effect of all this, thanks to Harry, is that a search on the words Forefront Cases on Google brings up the word "Dubious," along with a link to this thread.

The word is going out: STAY AWAY FROM THEM.

We're finally famous.

Polarpenguin · 10-30-2014, 08:02 PM

Yep exactly the same here. Got the same canned response when I asked about the whereabouts of my order. They were very quick with the refund once I supplied the screenshot of my order details, showing they'd supposedly dispatched it Oct 1st !!!!

Shall never buy from them again.

chip777 · 12-05-2014, 05:10 AM

My experience with Forefront cases is a positive one. They sent the case promptly and I think the value is good. It fits the Kindle Voyage well without adding bulk.

HarryT · 12-05-2014, 05:13 AM

Quote:

Originally Posted by chip777

My experience with Forefront cases is a positive one. They sent the case promptly and I think the value is good. It fits the Kindle Voyage well without adding bulk.

Oh, I'm sure everything's just fine if you're buying a case that actually exists. The dubious parts are:

1. Claiming to have shipped non-existent products.
2. Putting blatantly false estimates of availability on product descriptions.

These are the reasons that I would think twice before doing business with this company again.

Josieb1 · 12-05-2014, 06:51 AM

My experience was awful. After enduring the pre ordering hassle and finally raising an A-Z claim to get my refund I succumbed (lured by the 5 star reviews) and ordered a case recently. It was faulty, it drained my Voyage battery overnight and what's worse it jammed my screen so the screen didn't show the battery was dead. I nearly had heart failure trying to get my Voyage to work until I got it out of the case, plugged it in and realised it was dead. Then it took half an hour before I saw any life in my Voyage.

I contacted them, it look 3 emails to get a response, I had to pay return postage which they promised to refund. They didn't, so I had to chase them for the return postage (it became a principal issue rather than the cost in the end)

I wouldn't touch them again if they were the last company producing covers.

Ohh and they offer free products for particularly good reviews, so I now doubt the five star reviews are genuine.

sian · 12-07-2014, 11:40 PM

anyone got a strange email when ordering case.

wont have stock in before christmas so we have cancel the order

not happy

10-30-2014, 01:52 PM	#20
TimW Wizard Posts: 1,022 Karma: 6824104 Join Date: May 2011 Location: Southeastern Kentucky Device: KK3G, KPW1, Sony PRST1, Sony PRS350, iPod Touch 5G	http://www.amazon.co.uk/gp/aag/main?...=AEHIRPLGGIMBV That should be it. Edit: Sorry, I think it's easier to go to the order on your "Order Page" and click "Leave Seller Feedback" on the right side of the page. Last edited by TimW; 10-30-2014 at 01:57 PM.

12-05-2014, 06:51 AM	#29
Josieb1 Grand Sorcerer Posts: 5,100 Karma: 18051062 Join Date: Nov 2009 Location: UK Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra 2, Clara BW	My experience was awful. After enduring the pre ordering hassle and finally raising an A-Z claim to get my refund I succumbed (lured by the 5 star reviews) and ordered a case recently. It was faulty, it drained my Voyage battery overnight and what's worse it jammed my screen so the screen didn't show the battery was dead. I nearly had heart failure trying to get my Voyage to work until I got it out of the case, plugged it in and realised it was dead. Then it took half an hour before I saw any life in my Voyage. I contacted them, it look 3 emails to get a response, I had to pay return postage which they promised to refund. They didn't, so I had to chase them for the return postage (it became a principal issue rather than the cost in the end) I wouldn't touch them again if they were the last company producing covers. Ohh and they offer free products for particularly good reviews, so I now doubt the five star reviews are genuine. Last edited by Josieb1; 12-05-2014 at 06:56 AM.

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10-30-2014, 01:31 PM	#18
Dr. Drib Grand Sorcerer Posts: 45,613 Karma: 60184181 Join Date: Jan 2007 Location: Peru Device: KINDLE: Oasis 3, Scribe (1st), Matcha; KOBO: Libra 2, Libra Colour	The good effect of all this, thanks to Harry, is that a search on the words Forefront Cases on Google brings up the word "Dubious," along with a link to this thread. The word is going out: STAY AWAY FROM THEM.

10-30-2014, 02:02 PM	#21
HarryT eBook Enthusiast Posts: 85,560 Karma: 93980341 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Thanks - so I just leave a normal product review, and all the reviews are amalgamated onto this page, I guess? Review now left.

10-30-2014, 02:58 PM	#24
Josieb1 Grand Sorcerer Posts: 5,100 Karma: 18051062 Join Date: Nov 2009 Location: UK Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra 2, Clara BW	My Sunny Savers £1.99 case also hasn't arrived. Tbh I wasn't worried about that one but I emailed the seller anyway. Unlike forefront they claimed the case had shipped but must have been lost or delayed in the post. They offered a replacement or a refund. They were actually very polite and apologetic. Obviously I have no idea if they were lying but they certainly treated me better than forefront.

10-30-2014, 08:02 PM	#26
Polarpenguin Groupie Posts: 176 Karma: 1834850 Join Date: May 2011 Location: UK Device: Sony PRS-300, Sony PRS- T3S, Kobo aura H2O Kobo aura One Kobo libra	Yep exactly the same here. Got the same canned response when I asked about the whereabouts of my order. They were very quick with the refund once I supplied the screenshot of my order details, showing they'd supposedly dispatched it Oct 1st !!!! Shall never buy from them again.

12-05-2014, 05:10 AM	#27
chip777 Junior Member Posts: 1 Karma: 10 Join Date: Dec 2014 Device: kindle voyage	My experience with Forefront cases is a positive one. They sent the case promptly and I think the value is good. It fits the Kindle Voyage well without adding bulk.

12-07-2014, 11:40 PM	#30
sian Addict Posts: 258 Karma: 55958 Join Date: Aug 2009 Location: UK Device: kindle oasis ( 2018) kindle Fire hd 10 ( 2017)	anyone got a strange email when ordering case. wont have stock in before christmas so we have cancel the order not happy