Kindle Voyage - First Impressions

[pghaworth]

Originally Posted by cct1

The person I talked to said there was going to be a software fix soon, but that in certain lighting situations this is normal and expected.

#1 Just because they're not replacing doesn't mean you can't take your refund and reorder.
#2 A defect is, in fact, a defect. You can then return the second one as defective via the website, if it has an issue.
#3 This is NOT normal for a Kindle screen, this is simply the party line ATM.
#4 IF this "in certain lighting situations this is normal and expected" were true, they wouldn't be doing a software update to fix it soon.

They must be overwhelmed by returns right now. I didn't stand up for myself with the PW1, I settled, and have regretted it ever since. If you can see it, others can see it, it is a defect and not your lighting.

[geekaren]

Originally Posted by pghaworth

I am sooooooo happy!!! I got a white PW2! Yay!!!

That's wonderful news!!

[pghaworth]

Originally Posted by geekaren

That's wonderful news!!

Thank you! I am overjoyed!

I do notice the mottled look at the bottom more, but I would rather have that than a yellow screen. I have my next one charging (no KV, so two for the price of one and I will donate the PW1.) and I based it on the S/N - it was different. All of the others had a letter at the end, this one (#2) has a number instead. Just made me wonder. I'm a curious Leo.

ETA - I also ordered ones with Special Offers, in a weak attempt to get another batch. It worked! These all came from about 40 miles away.

[cct1]

Originally Posted by pghaworth

#1 Just because they're not replacing doesn't mean you can't take your refund and reorder.
#2 A defect is, in fact, a defect. You can then return the second one as defective via the website, if it has an issue.
#3 This is NOT normal for a Kindle screen, this is simply the party line ATM.
#4 IF this "in certain lighting situations this is normal and expected" were true, they wouldn't be doing a software update to fix it soon.

They must be overwhelmed by returns right now. I didn't stand up for myself with the PW1, I settled, and have regretted it ever since. If you can see it, others can see it, it is a defect and not your lighting.

Yes I could reorder, but I think I'll wait a bit and buy from Best Buy if/when the screen lighting improves--much easier to return, I can return it on the spot. I agree it's the party line, and agree with the software update rubbish, and politely called him out on that, it's not a certain lighting situation issue, it's a hardware defect, the issue is present to some degree in all lighting situations. The rep was nice, not his fault, so I didn't belabor the point.

I wonder if these were rushed out too soon to answer for Kobo's H20--which I'd buy if it was easy to return in the U.S..

It's very disappointing--but I can stick with my old basic kindle, which is still my favorite reader, and will remain so until I can get a Voyage with an evenly lit screen.

[pghaworth]

Originally Posted by cct1

I wonder if these were rushed out too soon to answer for Kobo's H20--which I'd buy if it was easy to return in the U.S...

This was my thought. A rush job to get it out the door. It's a shame really. Gorgeous screen when properly done with a lot of potential.

I hope you get what you need, whether now or later.

Originally Posted by xendula

Hmmm, that's strange. Since I have never had a kindle freeze before, i thought it was just this specific device that was malfunctioning. I wonder if that's a larger issue now.

Originally Posted by sparklemotion

I'm not sure. I have had other kindles freeze on me, but it's quite rare. My voyage has froze a couple times now already so it's a little concerning. Might be sorted with new firmware in the future.

My replacement Voyage which I kept froze once during the setup tutorial. Thankfully it hasn't done so since. I don't think I've ever had any other Kindles freeze.

Originally Posted by cct1

Well they're not replacing for the screen issue, just doing refunds now. The person I talked to said there was going to be a software fix soon, but that in certain lighting situations this is normal and expected. I took the refund, the screen is really bad with light only partially turned up, and horrible at brighter settings.

A shame because at low light--all the way down--the screen is fantastic, and I love the buttons, once I figured out to squeeze instead of tap. Hope they get the lighting sorted out because it's an otherwise phenomenal device.

My thinking is you got a CS representative who is not fully informed. I seriously doubt a software fix can actually fix the issue. I bet if you called back and got another CS rep you might have gotten a totally different answer. When I get a questionable response from a CS rep I always hang up and call back to get someone else.

[sparklemotion]

Originally Posted by pghaworth

I am sooooooo happy!!! I got a white PW2! Yay!!!

True - promise - I ordered a couple more, ran out of names on my MYCD, and "Mr. Lucky" popped into my head so I thought "who knows, it might be the lucky one". I made a point of opening it first and leaving the others untouched. I started charging it and was a little disappointed when in comparison it still appeared to have a yellow look. Just removed it from the charger and when it came on it was white! Wheeeeeee! Mr. Lucky!

YAY!! Very happy for you! Enjoy it! I still love my PW2 and the new 2014 ones are SO nice!

[pghaworth]

Originally Posted by sparklemotion

YAY!! Very happy for you! Enjoy it! I still love my PW2 and the new 2014 ones are SO nice!

They really, really are. My PW 2014 is everything my PW1 wasn't. Period.

ETA - it's late, I'm tired, and had a beer. Thank you for the Happy wishes!!! I will enjoy!

[speedlever]

I hope that holds true for me. My PW2014 and Fintie Folio should arrive this afternoon.

[pghaworth]

Originally Posted by speedlever

I hope that holds true for me. My PW2014 and Fintie Folio should arrive this afternoon.

I hope it holds true for you, too! Fingers crossed here!!!

[xendula]

Pghaworth, congrats on your great screen! Jealous.....

I got a call from someone working in a kindle lab. They asked me to send one of mine (he specified exactly which of the 4) in to the ASAP, so at least they are looking into these issues.

Not sure if i ever updated my account of what happened yesterday, but i ended up calling CS back and talking to kindle "leadeship" (escalations) for quite a bit last night. He advised me that someone from the lab would contact me about it today, and was also going to initiate another swap (which has not happened). I told him that there are a lot of us who would be happy to help them test their prototypes, so issues like misplaced buttons for instance would be fixed before production. I told him that if real readers tested these devices, we'd catch issues from the get-go than someone looking at their ereaders as merely a shiny gadget. Sigh.

[pghaworth]

Originally Posted by xendula

Pghaworth, congrats on your great screen! Jealous.....

I got a call from someone working in a kindle lab. They asked me to send one of mine (he specified exactly which of the 4) in to the ASAP, so at least they are looking into these issues.

Not sure if i ever updated my account of what happened yesterday, but i ended up calling CS back and talking to kindle "leadeship" (escalations) for quite a bit last night. He advised me that someone from the lab would contact me about it today, and was also going to initiate another swap (which has not happened). I told him that there are a lot of us who would be happy to help them test their prototypes, so issues like misplaced buttons for instance would be fixed before production. I told him that if real readers tested these devices, we'd catch issues from the get-go than someone looking at their ereaders as merely a shiny gadget. Sigh.

Thank you! I love it!

I'm glad they're at least handling this time differently for you. Maybe this will help get it all resolved. I really wanted my KV, but I was just finished settling. I want you to have the perfect, gorgeous device you deserve!!! Fingers crossed for you.

I'm not getting any younger and my cash hasn't started sprouting baby money plants. My only time is now and I wanted a great device before it was too late to enjoy it.

Originally Posted by xendula

Pghaworth, congrats on your great screen! Jealous.....

I got a call from someone working in a kindle lab. They asked me to send one of mine (he specified exactly which of the 4) in to the ASAP, so at least they are looking into these issues.

Not sure if i ever updated my account of what happened yesterday, but i ended up calling CS back and talking to kindle "leadeship" (escalations) for quite a bit last night. He advised me that someone from the lab would contact me about it today, and was also going to initiate another swap (which has not happened). I told him that there are a lot of us who would be happy to help them test their prototypes, so issues like misplaced buttons for instance would be fixed before production. I told him that if real readers tested these devices, we'd catch issues from the get-go than someone looking at their ereaders as merely a shiny gadget. Sigh.

They should do that. I assume they send out early models to review sites, but those review sites rarely, if ever, know as much about Kindles as the people in this thread. All they would need is a non-disclosure agreement with the testers. This is a fairly common thing in the camera industry, and other industries too.

[JoHunt]

Originally Posted by pghaworth

I am sooooooo happy!!! I got a white PW2! Yay!!!

Yay !!