Earn FREE Amazon Coins! - Page 22

Purple Lady · 10-05-2014, 06:54 PM

I got a $5.00 credit so I could buy coins. I bought coins and it's only that damn one click so I can't see how something is paid for until after I pay. I rarely buy Kindle books for this very reason. Of course I was charged for the coins so I guess it's back to Amazon chat again.

tubemonkey · 10-05-2014, 06:57 PM

Quote:

Originally Posted by Purple Lady

I got a $5.00 credit so I could buy coins. I bought coins and it's only that damn one click so I can't see how something is paid for until after I pay. I rarely buy Kindle books for this very reason. Of course I was charged for the coins so I guess it's back to Amazon chat again.

I hate 1-click. I think the practice is deceitful. I want to see exactly where the funds are coming from before hitting the final buy button.

Purple Lady · 10-05-2014, 07:14 PM

Quote:

Originally Posted by tubemonkey

I hate 1-click. I think the practice is deceitful. I want to see exactly where the funds are coming from before hitting the final buy button.

Absolutely. My next Amazon chat shows they are trying to rival Kobo for incompetence.

Quote:

You are now connected to Amazon from Amazon.com

Me:I got a $5.00 credit so I could buy coins. I bought coins and it's only one click so I can't see how something is paid for until after I pay. I rarely buy Kindle books for this very reason. Of course I was charged for the coins.

please refund my charge

Amazon:Hello, my name is Mohan. I'll be happy to help you today.

Me:The credit was given a few minutes ago via chat because I didn't get free coins promotion

Amazon:I'm sorry for the inconvenience you experienced in this case.

Can you please tell me what are you trying to purchase?

Me:I got a $5.00 credit so I could buy coins. I bought coins and it's only one click so I can't see how something is paid for until after I pay. I rarely buy Kindle books for this very reason. Of course I was charged for the coins.

please refund my charge

Amazon:I have issued a full refund of the book for you. The amount will be credited to your same payment method within 2-3 business days.

Me:what book? I didn't buy a book, I bought coins!!

Amazon:Okay

I have refunded 500 Amazon Coins to your account.

Me:I need a refund to my credit card that was charged for purchasing 500 coins!

Amazon:Yes ,It'll be refunded to your credit card.

within 2-3 business days

Me:thank you

My account still shows a $5.00 app credit.

Blossom · 10-05-2014, 07:57 PM

I can see how they were confused as it look like you said you bought a kindle book with coins. Remember these are not native English speaking people you must speak plain and clear when chatting with them.

Purple Lady · 10-05-2014, 07:59 PM

Quote:

Originally Posted by Blossom

I can see how they were confused as it look like you said you bought a kindle book with coins. Remember these are not native English people you must speak plain and clear when chatting with them.

Now I'm confused. How did it look like I bought a Kindle book with coins? I wish I could - I have almost 4500 coins.

AnemicOak · 10-05-2014, 08:43 PM

Quote:

Originally Posted by Blossom

I can see how they were confused as it look like you said you bought a kindle book with coins. Remember these are not native English speaking people you must speak plain and clear when chatting with them.

Looked pretty plain to me.

She contacted Amazon & instead of just giving her the coins they gave her a credit.

She tried to use said credit to buy the coins.

Credit wasn't applied to the coin purchase.

She dislikes One-Click because if a regular checkout could be used she would have known that it was going to charge her card & not use the credit. She mentioned in passing why she dislikes One-Click & that it also often stops her from buying Kindle books.

The problem I think really lies in the first CS contact. They gave a $5 app credit, which can basically be used like coins are, but can not be used to buy coins.

Purple Lady · 10-05-2014, 08:51 PM

Quote:

Originally Posted by AnemicOak

Looked pretty plain to me.

She contacted Amazon & instead of just giving her the coins they gave her a credit.

She tried to use said credit to buy the coins.

Credit wasn't applied to the coin purchase.

She dislikes One-Click because if a regular checkout could be used she would have known that it was going to charge her card & not use the credit. She mentioned in passing why she dislikes One-Click & that it also often stops her from buying Kindle books.

The problem I think really lies in the first CS contact. They gave a $5 app credit, which can basically be used like coins are, but can not be used to buy coins.

I asked the first CS if the credit could be used to buy coins and he said yes.

AnemicOak · 10-05-2014, 08:54 PM

Quote:

Originally Posted by Purple Lady

I asked the first CS if the credit could be used to buy coins and he said yes.

I get that, but AFAIK app store credits can only be used to buy apps or in-app purchases (I've never been able to use them on anything else) so they shouldn't have told you that or should have given you a general account credit.

tubemonkey · 10-05-2014, 09:03 PM

Quote:

Originally Posted by Purple Lady

Absolutely. My next Amazon chat shows they are trying to rival Kobo for incompetence.

My account still shows a $5.00 app credit.

What a mess! Amazon policy is to always apply credits first before charging credit cards.

So, is this where you stand now?

you'll get your $5 charge credited back to your credit card in 2-3 days
you still have your $5 app credit
you now have your 500 coins

tubemonkey · 10-05-2014, 09:06 PM

Quote:

Originally Posted by Purple Lady

Now I'm confused. How did it look like I bought a Kindle book with coins? I wish I could - I have almost 4500 coins.

4500 coins? - hoarder

I only have 4650 coins

tubemonkey · 10-05-2014, 09:08 PM

Quote:

Originally Posted by AnemicOak

They gave a $5 app credit, which can basically be used like coins are, but can not be used to buy coins.

I didn't know that. That explains why her card was hit.

AnemicOak · 10-05-2014, 09:18 PM

Quote:

Originally Posted by tubemonkey

I didn't know that. That explains why her card was hit.

Just going by personal experience. I once tried to use an app credit to buy coins and couldn't. Guess they don't want people in general to be able to take a credit and basically make money on it (albeit not much, 4-10%) by buying coins.

Blossom · 10-05-2014, 09:21 PM

Quote:

Originally Posted by AnemicOak

Looked pretty plain to me.

She contacted Amazon & instead of just giving her the coins they gave her a credit.

She tried to use said credit to buy the coins.

Credit wasn't applied to the coin purchase.

She dislikes One-Click because if a regular checkout could be used she would have known that it was going to charge her card & not use the credit. She mentioned in passing why she dislikes One-Click & that it also often stops her from buying Kindle books.

The problem I think really lies in the first CS contact. They gave a $5 app credit, which can basically be used like coins are, but can not be used to buy coins.

It didn't to me. I read it three times before I got the meaning of mention of the Kindle book. Maybe I just think like them I don't know. *shrugs*

Purple Lady · 10-05-2014, 10:13 PM

Quote:

Originally Posted by tubemonkey

What a mess! Amazon policy is to always apply credits first before charging credit cards.

So, is this where you stand now?

you'll get your $5 charge credited back to your credit card in 2-3 days
you still have your $5 app credit
you now have your 500 coins

Not anymore. I'm back down to 3969 coins and will get a refund to my credit card for the purchase of the 500 coins. I still have the $5.00 app store credit. But credits don't last very long do they?

tubemonkey · 10-05-2014, 10:24 PM

Quote:

Originally Posted by Purple Lady

Not anymore. I'm back down to 3969 coins and will get a refund to my credit card for the purchase of the 500 coins. I still have the $5.00 app store credit. But credits don't last very long do they?

They don't; but I don't know how long - possibly 30 days? Coins are good for a year, so they're much better to have than appstore credits.

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10-05-2014, 06:54 PM	#316
Purple Lady Grand Sorcerer Posts: 5,698 Karma: 16542228 Join Date: Feb 2010 Location: Pennsylvania Device: Huawei MediaPad M5, LG V30, Boyue T80S, Nexus 7 LTE, K3 3G, Fire HD8	I got a $5.00 credit so I could buy coins. I bought coins and it's only that damn one click so I can't see how something is paid for until after I pay. I rarely buy Kindle books for this very reason. Of course I was charged for the coins so I guess it's back to Amazon chat again.

10-05-2014, 07:57 PM	#319
Blossom Treasure Seeker Posts: 18,708 Karma: 26026435 Join Date: Mar 2010 Device: Kobo HD Glo, Kindles, Kindle Fires, Andriod Devices	I can see how they were confused as it look like you said you bought a kindle book with coins. Remember these are not native English speaking people you must speak plain and clear when chatting with them.