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Old 09-10-2014, 07:29 PM   #10036
JSWolf
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Has anyone seen any of the new ePub 3 at Kobo that's not kepub?
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Old 09-10-2014, 07:37 PM   #10037
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Kobo has declared that my Credit Card can't be processed:
'We were unable to process your request at this time. Please try again.'

The failure to accept occurs at the point of entry in the Payment Information section of My Account.This isn't the first time that it's rejected my card.

I'm still waiting for someone on Live Chat to respond. The 'message 'searching for an available agent' has been going on for maybe 10 minutes now, so I don't hold much hope of reaching them this morning.

Once again I'll ask them to re-set my account at their end, and once again I'm sure that we'll go through 2 to 3 days of them telling me it's something else or other before they finally agree to re-set my account at their end.

Once again they'll tell me to just pop out and buy one of their gift cards and use that because then they don't have to worry about sorting out their stuff re card failures at their end.

This just becomes so wearisome!!

Well, enough of being down I say .... enjoy I say!

Edit
For those who may not know about Live Chat here's the link:

Front Line service
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Old 09-10-2014, 07:40 PM   #10038
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Quote:
Originally Posted by JSWolf View Post
Has anyone seen any of the new ePub 3 at Kobo that's not kepub?
Any particular publisher?

Edit
And how would we know at the time of purchase that it was an Epub 3? Or post purchase - how would we know?
Last edited by Lynx-lynx; 09-10-2014 at 08:22 PM. Reason: add the edit
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Old 09-10-2014, 10:03 PM   #10039
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Originally Posted by JSWolf View Post
You get a free 3.8 firmware download for the eInk Kobo device of your choice as long as there is a working 3.8 firmware for said device.
Quote:
Originally Posted by Rev. Bob View Post
No, he said you get a free firmware download for the device of your choice. Device not included, your mileage may vary, void where prohibited, offer not valid on Io or Europa, wash hands thoroughly before and after use.
He did not say device not included and I don't have a Kobo. He said "for the eInk Kobo device of your choice", so I chose the H2O.
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Old 09-10-2014, 10:09 PM   #10040
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Quote:
Originally Posted by Purple Lady View Post
He did not say device not included and I don't have a Kobo. He said "for the eInk Kobo device of your choice", so I chose the H2O.
He also said nothing about getting the device; "for the eInk Kobo device of your choice" is merely a prepositional phrase describing "download."
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Old 09-11-2014, 10:11 AM   #10041
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I recently went through this on a series of purchases where I got that error message but was then charged for a book I didn't get. It happened after I bought a gift card in the Aussie store (that charge worked for some reason). When I returned "home" I kept getting the error message unless I used the gift card store credit.

Customer service was good about getting me a refund...but it took a while for them to agree to reset my account. I think customer service may vary depending on where you are calling from (seems very good in North America).

good luck!

Quote:
Originally Posted by Lynx-lynx View Post
Kobo has declared that my Credit Card can't be processed:
'We were unable to process your request at this time. Please try again.'

The failure to accept occurs at the point of entry in the Payment Information section of My Account.This isn't the first time that it's rejected my card.

I'm still waiting for someone on Live Chat to respond. The 'message 'searching for an available agent' has been going on for maybe 10 minutes now, so I don't hold much hope of reaching them this morning.

Once again I'll ask them to re-set my account at their end, and once again I'm sure that we'll go through 2 to 3 days of them telling me it's something else or other before they finally agree to re-set my account at their end.

Once again they'll tell me to just pop out and buy one of their gift cards and use that because then they don't have to worry about sorting out their stuff re card failures at their end.

This just becomes so wearisome!!

Well, enough of being down I say .... enjoy I say!

Edit
For those who may not know about Live Chat here's the link:

Front Line service
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Old 09-11-2014, 09:29 PM   #10042
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Is anyone else having problem with the state/province when changing country? For the last little while, my account has been in Canada. When I change back to Australia during a purchase, the state/province drop-down doesn't get updated to the Australian states. And I get an error telling me to select a valid state. I can change to Norfolk Island as it doesn't have states. But, changing to Australia from there doesn't display the state list. Trying other countries that have states shows the same problem.
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Old 09-12-2014, 05:25 AM   #10043
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Quote:
Originally Posted by davidfor View Post
Is anyone else having problem with the state/province when changing country? For the last little while, my account has been in Canada. When I change back to Australia during a purchase, the state/province drop-down doesn't get updated to the Australian states. And I get an error telling me to select a valid state. I can change to Norfolk Island as it doesn't have states. But, changing to Australia from there doesn't display the state list. Trying other countries that have states shows the same problem.
[*Sorry*] Standard advice is to try another browser...

Or do a factory reset on your device!
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Old 09-12-2014, 06:59 AM   #10044
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Originally Posted by Lynx-lynx View Post
Kobo has declared that my Credit Card can't be processed:'We were unable to process your request at this time. Please try again.'
This happened to me a couple of weeks ago with Paypal. I tried to buy one version of a book that was $6.49 and I go this "unable to process your request" shpiel. When I tried the more expensive $8.99 version, there wasn't any problem. Of course, I cancelled on the Paypal confirmation screen
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Old 09-12-2014, 07:00 AM   #10045
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Multiple use 30% off code read30 expires Monday
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Old 09-12-2014, 07:13 AM   #10046
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35% off
thanks8_6cl87
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Old 09-12-2014, 07:18 AM   #10047
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Multiple use 30% off code read30 expires Monday
Added to the first post. thanks8_6cl87 was already in the list.
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Old 09-12-2014, 07:22 AM   #10048
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Added to the first post. thanks8_6cl87 was already in the list.
Sorry about that. Haven't seen it.
These are all 35% off too, not in the first post:

Comeback1sq42
Comeback3cl86
Comeback5cr87

30% off
Comeback4sq66
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Old 09-12-2014, 09:22 AM   #10049
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Multiple use 30% off code read30 expires Monday
The fine print says:
Quote:
... select eBook purchases from http://www.kobo.com/unlimitedsale and on select lists.
I Haven't been able to use it on any off-list books.
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Old 09-12-2014, 10:02 AM   #10050
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The fine print says:

I Haven't been able to use it on any off-list books.
You're correct--I tried it on a tried and true book that has taken every coupon I've ever tried (that hadn't expired and so on). Didn't work and those unlimited ones have worked fine in the past.
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