Retrieving Personal Documents from a Kindle app

Josieb1 · 08-23-2014, 10:26 AM

Hi

I am trying to help a friend, she has had a personal document (a mobi file) emailed to her Kindle app. She does't have an ereader, just the iphone app. She wasn't sent a copy direct to her email address so the only place she has the ebook is in her Kindle app.

I can't work out any way she can retreive that document and transfer it to her pc

She can't download it from Manage Your Kindle
She can't view it via Kindle for PC, or send it to Kindle for PC from Manage Your Kindle.
Its showing on the kindle.Amazon.com page but its not downloadable from there.

She is at her wits end. Other than going back to the sender and asking for it to be emailed to her again, this time to her own email address does anyone know of a way at all to retrieve the document from her Amazon account?

Thanks.

poohbear_nc · 08-23-2014, 10:37 AM

Has she checked her Amazon Cloud Drive?

Josieb1 · 08-23-2014, 10:43 AM

Quote:

Originally Posted by poohbear_nc

Has she checked her Amazon Cloud Drive?

Thank you

I didn't know of that location. I have just checked mine as i get similar documents and mine can be downloaded from there so hopefully she can

Thanks again

poohbear_nc · 08-23-2014, 10:44 AM

AFAIK - your documents are archived in your Cloud Drive - so that you can access them from any device.

Josieb1 · 08-23-2014, 10:49 AM

Quote:

Originally Posted by poohbear_nc

AFAIK - your documents are archived in your Cloud Drive - so that you can access them from any device.

Thank you again, your've been very helpful

I'm emailing her now

poohbear_nc · 08-23-2014, 06:49 PM

Let us know if you need more help/suggestions.

08-23-2014, 10:26 AM	#1
Josieb1 Grand Sorcerer Posts: 5,086 Karma: 18051062 Join Date: Nov 2009 Location: UK Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra 2	Retrieving Personal Documents from a Kindle app Hi I am trying to help a friend, she has had a personal document (a mobi file) emailed to her Kindle app. She does't have an ereader, just the iphone app. She wasn't sent a copy direct to her email address so the only place she has the ebook is in her Kindle app. I can't work out any way she can retreive that document and transfer it to her pc She can't download it from Manage Your Kindle She can't view it via Kindle for PC, or send it to Kindle for PC from Manage Your Kindle. Its showing on the kindle.Amazon.com page but its not downloadable from there. She is at her wits end. Other than going back to the sender and asking for it to be emailed to her again, this time to her own email address does anyone know of a way at all to retrieve the document from her Amazon account? Thanks.

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08-23-2014, 10:37 AM	#2
poohbear_nc Bah! Humbug! Posts: 63,412 Karma: 135239851 Join Date: Feb 2009 Location: Durham, NC Device: Every Kindle Ever Made & To Be Made!	Has she checked her Amazon Cloud Drive?

08-23-2014, 10:44 AM	#4
poohbear_nc Bah! Humbug! Posts: 63,412 Karma: 135239851 Join Date: Feb 2009 Location: Durham, NC Device: Every Kindle Ever Made & To Be Made!	AFAIK - your documents are archived in your Cloud Drive - so that you can access them from any device.

08-23-2014, 06:49 PM	#6
poohbear_nc Bah! Humbug! Posts: 63,412 Karma: 135239851 Join Date: Feb 2009 Location: Durham, NC Device: Every Kindle Ever Made & To Be Made!	Let us know if you need more help/suggestions.