HDX Text To Speech Won't stay off

Codetoad13 · 07-18-2014, 03:29 PM

I have a Kindle Fire HDX 8.9 and recently when I open a book the TTS starts. I tap on the book to bring up the control and turn it off. I think tap on the book to close the control panel and it start talking again. i have tried serveral books and this is the same. Turning TTS off does not help at all.

I called Amazon support and tried several trouble shooting options including return to factory state and none of this has worked.

Has anyone else see this or does anyone have any idea on what to try next?

Randy

sirmaru · 07-18-2014, 04:24 PM

Swipe down, go to Settings / Accessibility and then turn Screen Reader OFF. You must have turned it on by accident.

Codetoad13 · 07-18-2014, 04:44 PM

No that was the first thing we tried. Thanks for the suggestion.

kindlehdx · 08-09-2014, 04:29 PM

I have the same problem, which Amazon cannot resolve, factory reset corrected it if for a week, but it came back. Did you manage to fix the issue?

PeteThePete · 08-11-2014, 08:01 PM

I just got off of a lengthy phone call with Amazon. The guy had me try a hard reboot, checking Screen Reader (off and always has been), checking the Text-to-Speech setting (it was off, and has always been off), uninstalling and reinstalling the book, standing on my head while whistling Dixie. Nothing worked. He finally told me that "most of our customers are blind, so they like that feature." What the ???

sirmaru · 08-12-2014, 03:47 PM

Quote:

Originally Posted by PeteThePete

I just got off of a lengthy phone call with Amazon. The guy had me try a hard reboot, checking Screen Reader (off and always has been), checking the Text-to-Speech setting (it was off, and has always been off), uninstalling and reinstalling the book, standing on my head while whistling Dixie. Nothing worked. He finally told me that "most of our customers are blind, so they like that feature." What the ???

On a page in the eBook turn the Text to Speech feature ON. Its possible you are misreading the On/Off setting or it was installed backwards.

Codetoad13 · 08-13-2014, 05:00 PM

I found my problem. There is a interaction between the Last Pass app when it is turned on to work with applications in addition to web sites. I turned this off and the problem went away. I found this on the last pass forum

t's actually an Android bug with TalkBalk and third-party accessibility services. This previously only happened on Samsung devices, and they fixed in recent OS updates, but it now appears that Kindle Fire HDX has the same bug. You can work around it by disabling the LastPass accessibility service, which provides the app fill functionality.

https://forums.lastpass.com/viewtopic.php?f=6&t=140645

07-18-2014, 03:29 PM	#1
Codetoad13 Member Posts: 22 Karma: 10 Join Date: May 2010 Device: Kindle Touch	Text To Speech Won't stay off I have a Kindle Fire HDX 8.9 and recently when I open a book the TTS starts. I tap on the book to bring up the control and turn it off. I think tap on the book to close the control panel and it start talking again. i have tried serveral books and this is the same. Turning TTS off does not help at all. I called Amazon support and tried several trouble shooting options including return to factory state and none of this has worked. Has anyone else see this or does anyone have any idea on what to try next? Randy

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07-18-2014, 04:24 PM	#2
sirmaru Wizard Posts: 2,426 Karma: 6561538 Join Date: Nov 2007 Device: Kindle PW 2013, HDX 2013, Galaxy S5 2014	Swipe down, go to Settings / Accessibility and then turn Screen Reader OFF. You must have turned it on by accident.

07-18-2014, 04:44 PM	#3
Codetoad13 Member Posts: 22 Karma: 10 Join Date: May 2010 Device: Kindle Touch	No that was the first thing we tried. Thanks for the suggestion.

08-09-2014, 04:29 PM	#4
kindlehdx Junior Member Posts: 1 Karma: 10 Join Date: Aug 2014 Device: Kindle fire HDX 8.9	I have the same problem, which Amazon cannot resolve, factory reset corrected it if for a week, but it came back. Did you manage to fix the issue?

08-11-2014, 08:01 PM	#5
PeteThePete Junior Member Posts: 1 Karma: 10 Join Date: Aug 2014 Device: Kindle Fire HDX	I just got off of a lengthy phone call with Amazon. The guy had me try a hard reboot, checking Screen Reader (off and always has been), checking the Text-to-Speech setting (it was off, and has always been off), uninstalling and reinstalling the book, standing on my head while whistling Dixie. Nothing worked. He finally told me that "most of our customers are blind, so they like that feature." What the ???

08-13-2014, 05:00 PM	#7
Codetoad13 Member Posts: 22 Karma: 10 Join Date: May 2010 Device: Kindle Touch	I found my problem. There is a interaction between the Last Pass app when it is turned on to work with applications in addition to web sites. I turned this off and the problem went away. I found this on the last pass forum t's actually an Android bug with TalkBalk and third-party accessibility services. This previously only happened on Samsung devices, and they fixed in recent OS updates, but it now appears that Kindle Fire HDX has the same bug. You can work around it by disabling the LastPass accessibility service, which provides the app fill functionality. https://forums.lastpass.com/viewtopic.php?f=6&t=140645