Can not install Sony ebook library on Vista Home Premium 32-bit

kiklop74 · 11-12-2008, 07:23 AM

Before you send me to the sticky topic for manual installation I have to say -been there done that, and it does not work. No matter how I install the software when I start it it just hangs in memory without ever showing up any window at all. Any ideas?

I have windows vista home premium SP1 32-bit.

pilotbob · 11-12-2008, 10:52 AM

Quote:

Originally Posted by kiklop74

Before you send me to the sticky topic for manual installation I have to say -been there done that, and it does not work. No matter how I install the software when I start it it just hangs in memory without ever showing up any window at all. Any ideas?

I have windows vista home premium SP1 32-bit.

Hard to know what to suggest without knowing what you have done.

Is this a brand new install, meaning you never had this on your PC before at all?

Did you check your DEP settings?

Does is hang or just open and close? The process is still running or it doesn't load at all?

BOb

kiklop74 · 11-12-2008, 12:01 PM

Quote:

Originally Posted by pilotbob

Hard to know what to suggest without knowing what you have done.

Quite simple - I installed for the first time latest version of ebook library.

Quote:

Originally Posted by pilotbob

Is this a brand new install, meaning you never had this on your PC before at all?

yes it is - brand new install.

Quote:

Originally Posted by pilotbob

Did you check your DEP settings?

I tuned that off.

Quote:

Originally Posted by pilotbob

Does is hang or just open and close? The process is still running or it doesn't load at all?

It hangs during startup. It never shows main window it is just visible as a process in task manager. And I have to kill it from there.

pilotbob · 11-12-2008, 12:17 PM

Quote:

Originally Posted by kiklop74

It hangs during startup. It never shows main window it is just visible as a process in task manager. And I have to kill it from there.

Did you run the install "as administrator" and are you running the application "as administrator"?

Are the any error messages in your event viewer for this application?

BOb

kiklop74 · 11-12-2008, 12:56 PM

Quote:

Originally Posted by pilotbob

Did you run the install "as administrator" and are you running the application "as administrator"?

Yes.

Quote:

Originally Posted by pilotbob

Are the any error messages in your event viewer for this application?

No. I even tried to use dependency walker to trace what is being loaded but it also hangs....

I tried disabling anti virus and that did not help so I'm out of ideas....

pilotbob · 11-12-2008, 01:12 PM

Quote:

Originally Posted by kiklop74

Yes.

No. I even tried to use dependency walker to trace what is being loaded but it also hangs....

I tried disabling anti virus and that did not help so I'm out of ideas....

Are you running a firewall? How long does it hang for...perhaps it is doing something? Does the process show CPU or disk activity?

BOb

kiklop74 · 11-12-2008, 01:45 PM

Quote:

Originally Posted by pilotbob

Are you running a firewall? How long does it hang for...perhaps it is doing something? Does the process show CPU or disk activity?

BOb

No. I do not use any firewall since I'm behind router. Process does not show any activity (0% cpu). Also no disk activity...

Here is a screenshot of my task manager

pilotbob · 11-12-2008, 01:49 PM

Is it possible to change the OS language to English? This may be the issue.

BOb

kiklop74 · 11-12-2008, 02:47 PM

Quote:

Originally Posted by pilotbob

Is it possible to change the OS language to English? This may be the issue.

BOb

I really doubt that. I also have another machine with Windows XP Home in Spanish and ebook library works perfect.

But since I do not have any other idea I'll try switching the language...

kiklop74 · 11-12-2008, 03:18 PM

Quote:

Originally Posted by pilotbob

Is it possible to change the OS language to English? This may be the issue.

BOb

I investigated this issue with language change and it involves a lot of hacking since language switch is only supported for Vista Ultimate and Enterprise. Any other Vista can only have one language pack installed at a time.

I'm giving up here...

pilotbob · 11-12-2008, 11:00 PM

Quote:

Originally Posted by kiklop74

I investigated this issue with language change and it involves a lot of hacking since language switch is only supported for Vista Ultimate and Enterprise. Any other Vista can only have one language pack installed at a time.

I'm giving up here...

Sorry we couldn't get it going. I don't know what else to do.

BOb

dumbnose · 12-25-2008, 11:23 AM

I am also experiencing this exact same issue. I am running an English version of Vista. I have followed all of the uninstall / reinstall steps, without any success. Very frustrating.

jvonier · 12-25-2008, 02:50 PM

I had a similar issue, I downloaded the software directly from Sony, and it installed with no issues.

kiklop74 · 12-26-2008, 05:32 AM

I also downloaded software from sony website and no luck. Still does not work...

PGP_Protector · 01-27-2009, 01:44 AM

Tagging thread as I'm now also getting no joy from the Sony's Lovely :cough: EBook software.

DEP off no joy
Install / Run as Administrator no joy

Event View Log

Code:

The program eBook Library.exe version 2.5.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel. Process ID: 1510 Start Time: 01c98047ed523ee1 Termination Time: 5

Code:

Faulting application eBook Library.exe, version 2.5.0.0, time stamp 0x48c71e1f, faulting module ntdll.dll, version 6.0.6001.18000, time stamp 0x4791a7a6, exception code 0xc0000005, fault offset 0x00068915, process id 0x10cc, application start time 0x01c98047de7688e1.

11-12-2008, 07:23 AM	#1
kiklop74 Guru Posts: 800 Karma: 194644 Join Date: Dec 2007 Location: Argentina Device: Kindle Voyage	Can not install Sony ebook library on Vista Home Premium 32-bit Before you send me to the sticky topic for manual installation I have to say -been there done that, and it does not work. No matter how I install the software when I start it it just hangs in memory without ever showing up any window at all. Any ideas? I have windows vista home premium SP1 32-bit.

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11-12-2008, 01:49 PM	#8
pilotbob Grand Sorcerer Posts: 19,832 Karma: 11844413 Join Date: Jan 2007 Location: Tampa, FL USA Device: Kindle Touch	Is it possible to change the OS language to English? This may be the issue. BOb

12-25-2008, 11:23 AM	#12
dumbnose Junior Member Posts: 5 Karma: 10 Join Date: Dec 2008 Device: PRS-700	I am also experiencing this exact same issue. I am running an English version of Vista. I have followed all of the uninstall / reinstall steps, without any success. Very frustrating.

12-25-2008, 02:50 PM	#13
jvonier Junior Member Posts: 1 Karma: 10 Join Date: Dec 2008 Device: Sony	I had a similar issue, I downloaded the software directly from Sony, and it installed with no issues.

12-26-2008, 05:32 AM	#14
kiklop74 Guru Posts: 800 Karma: 194644 Join Date: Dec 2007 Location: Argentina Device: Kindle Voyage	I also downloaded software from sony website and no luck. Still does not work...