MobileRead Forums
Register Guidelines E-Books Today's Posts Search

Go Back   MobileRead Forums > E-Book Readers > Kobo Reader
Reload this Page Book with no EPUB download option

Notices

Reply
Page 3 of 8 12 3 4567 Last »
 
Thread Tools Search this Thread
Old 12-10-2013, 08:34 PM   #31
HarleyB
Fanatic
HarleyB ought to be getting tired of karma fortunes by now.HarleyB ought to be getting tired of karma fortunes by now.HarleyB ought to be getting tired of karma fortunes by now.HarleyB ought to be getting tired of karma fortunes by now.HarleyB ought to be getting tired of karma fortunes by now.HarleyB ought to be getting tired of karma fortunes by now.HarleyB ought to be getting tired of karma fortunes by now.HarleyB ought to be getting tired of karma fortunes by now.HarleyB ought to be getting tired of karma fortunes by now.HarleyB ought to be getting tired of karma fortunes by now.HarleyB ought to be getting tired of karma fortunes by now.
 
Posts: 565
Karma: 1113286
Join Date: Jul 2010
Location: Sunshine Coast Australia
Device: Kobo (RIP), iPad, iPhone 4, Kobo Touch x2, Kobo Glo
I've actually had this happen before - a couple of years ago I purchased a book which I couldn't download. Kobo offered me a refund back then but (why is no one going to be surprised about this?) then they "forgot" or something...
Anyway a week or so later the book was there so I gave up asking about my refund and I downloaded it. I assumed that they hadn't processed my refund because they fixed the book. Then a few weeks later of course my refund was processed. Because I am far too honest for my own good I actually attempted to explain to kobo that I needed to pay for the book as it had been fixed and I had downloaded it. You can imagine how successful that was! Eventually I gave up and figured I was owed a free book for all the problems I had experienced.

This time I got the book from the library so it didn't cost me anything. As I like to reread I thought I would buy it next year sometime (when it was nice and cheap to start with and with a good coupon I might even get it cheaper than the $4 I paid) so right now I really don't care whether they refund me or not.

I just wish they were a little better organised and there was someone in customer care who knew what was going on ...

Edit: PS melmac I hope you can download it soon as I really enjoyed reading it!
Last edited by HarleyB; 12-10-2013 at 08:43 PM.
HarleyB is offline   Reply With Quote
Old 01-02-2014, 03:53 PM   #32
Rev. Bob
Wizard
Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.
 
Rev. Bob's Avatar
 
Posts: 1,760
Karma: 9918418
Join Date: Feb 2013
Location: Here on the perimeter, there are no stars
Device: Kobo H2O, iPad mini 3, Kindle Touch
I may have stumbled across the reason for this issue...

Twice recently, I've bought books at Kobo and not gotten a download link. I was able to download samples from another retailer, and it seems that both books come from the publisher as EPUB 3.0, not 2.0.

Could it be that Kobo is simply not providing download links for EPUB3 books that have DRM, either accidentally or on purpose?

More to the point, can anyone add more data points to help clarify the hypothesis?
Rev. Bob is offline   Reply With Quote
Old 01-03-2014, 06:09 AM   #33
paola
Wizard
paola ought to be getting tired of karma fortunes by now.paola ought to be getting tired of karma fortunes by now.paola ought to be getting tired of karma fortunes by now.paola ought to be getting tired of karma fortunes by now.paola ought to be getting tired of karma fortunes by now.paola ought to be getting tired of karma fortunes by now.paola ought to be getting tired of karma fortunes by now.paola ought to be getting tired of karma fortunes by now.paola ought to be getting tired of karma fortunes by now.paola ought to be getting tired of karma fortunes by now.paola ought to be getting tired of karma fortunes by now.
 
paola's Avatar
 
Posts: 2,840
Karma: 5843878
Join Date: Oct 2010
Location: UK
Device: Pocketbook Pro 903, (beloved Pocketbook 360 RIP), Kobo Mini, Kobo Aura
Quote:
Originally Posted by Rev. Bob View Post
I may have stumbled across the reason for this issue...

Twice recently, I've bought books at Kobo and not gotten a download link. I was able to download samples from another retailer, and it seems that both books come from the publisher as EPUB 3.0, not 2.0.

Could it be that Kobo is simply not providing download links for EPUB3 books that have DRM, either accidentally or on purpose?

More to the point, can anyone add more data points to help clarify the hypothesis?
I have bought quite a few books recently, but did not have this problem - which publisher is it in your case? Can you read the previews?
paola is offline   Reply With Quote
Old 01-03-2014, 07:11 AM   #34
Rev. Bob
Wizard
Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.
 
Rev. Bob's Avatar
 
Posts: 1,760
Karma: 9918418
Join Date: Feb 2013
Location: Here on the perimeter, there are no stars
Device: Kobo H2O, iPad mini 3, Kindle Touch
Quote:
Originally Posted by paola View Post
I have bought quite a few books recently, but did not have this problem - which publisher is it in your case? Can you read the previews?
One publisher's Orbit, the other is HMH. Both previews (downloaded through B&N) show up as EPUB3, which I can handle just fine.

eISBNs: 9780316226110, 9780544151536
Rev. Bob is offline   Reply With Quote
Old 01-03-2014, 09:08 AM   #35
paola
Wizard
paola ought to be getting tired of karma fortunes by now.paola ought to be getting tired of karma fortunes by now.paola ought to be getting tired of karma fortunes by now.paola ought to be getting tired of karma fortunes by now.paola ought to be getting tired of karma fortunes by now.paola ought to be getting tired of karma fortunes by now.paola ought to be getting tired of karma fortunes by now.paola ought to be getting tired of karma fortunes by now.paola ought to be getting tired of karma fortunes by now.paola ought to be getting tired of karma fortunes by now.paola ought to be getting tired of karma fortunes by now.
 
paola's Avatar
 
Posts: 2,840
Karma: 5843878
Join Date: Oct 2010
Location: UK
Device: Pocketbook Pro 903, (beloved Pocketbook 360 RIP), Kobo Mini, Kobo Aura
Quote:
Originally Posted by Rev. Bob View Post
One publisher's Orbit, the other is HMH. Both previews (downloaded through B&N) show up as EPUB3, which I can handle just fine.

eISBNs: 9780316226110, 9780544151536
strange, in the UK they seem to have different ISBN. The first one is 9780748113729 over here, but I could not find from other vendors which epub format they have, just "DRM epub". Would it be possible that they have different formats in different countries?
paola is offline   Reply With Quote
Old 01-03-2014, 04:52 PM   #36
Rev. Bob
Wizard
Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.
 
Rev. Bob's Avatar
 
Posts: 1,760
Karma: 9918418
Join Date: Feb 2013
Location: Here on the perimeter, there are no stars
Device: Kobo H2O, iPad mini 3, Kindle Touch
Quote:
Originally Posted by paola View Post
strange, in the UK they seem to have different ISBN. The first one is 9780748113729 over here, but I could not find from other vendors which epub format they have, just "DRM epub". Would it be possible that they have different formats in different countries?
Sure it's possible. It makes economic sense to produce one EPUB, not multiple ones, unless there's some compelling reason to do otherwise. Granted, the UK/US punctuation difference might be such a reason, and a different publisher would almost certainly be.
Rev. Bob is offline   Reply With Quote
Old 01-09-2014, 05:07 AM   #37
Rev. Bob
Wizard
Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.
 
Rev. Bob's Avatar
 
Posts: 1,760
Karma: 9918418
Join Date: Feb 2013
Location: Here on the perimeter, there are no stars
Device: Kobo H2O, iPad mini 3, Kindle Touch
More evidence for the theory...

While I was checking my library lists, I noticed that I'd recorded buying a US ebook version of an HMH title that I own in dead-tree. Since it wasn't on my backup drive, I went digging...and sure enough, I bought it from Kobo, there's no download button, and it turns out to be an EPUB3 book.

It kind of smells like there's some kind of issue between the Kobo store, ADEPT copy protection, and EPUB3 as a format, as if the Kobo site can only deliver its own non-ADEPT variety of DRM on EPUB3 books. At least I can download and read the book with the Kobo app...
Rev. Bob is offline   Reply With Quote
Old 01-09-2014, 07:14 PM   #38
Lynx-lynx
Treachery of images ...
Lynx-lynx ought to be getting tired of karma fortunes by now.Lynx-lynx ought to be getting tired of karma fortunes by now.Lynx-lynx ought to be getting tired of karma fortunes by now.Lynx-lynx ought to be getting tired of karma fortunes by now.Lynx-lynx ought to be getting tired of karma fortunes by now.Lynx-lynx ought to be getting tired of karma fortunes by now.Lynx-lynx ought to be getting tired of karma fortunes by now.Lynx-lynx ought to be getting tired of karma fortunes by now.Lynx-lynx ought to be getting tired of karma fortunes by now.Lynx-lynx ought to be getting tired of karma fortunes by now.Lynx-lynx ought to be getting tired of karma fortunes by now.
 
Lynx-lynx's Avatar
 
Posts: 4,122
Karma: 93720365
Join Date: May 2012
Location: Australia
Device: Sony 650, Kobo Glo, H2O, Aura One, Forma, Libra 2, Libra Colour
My experience with buying a Kobo book and not being able to download it has been previously posted (mid September), but I'll add here some other aspects.

The book:
The Modern Web
Peter Gasston
ISBN:9781593274887
No Starch Press

Kobo shows the book available for the following devices:
Desktop
eReaders
Android
iOS
Tablets

No Starch Press list the book as having the following formats:
PDF
Mobi
Epub - no version specified

Also (same IBN) sold by B&N - epub format, but no version stated.

My situation was that the book showed in My Library, but there wasn't a download option. It was in my Kobo Desktop and so I was able to extract it from that put it through Calibre.

This book was a DRM free book also sold by O'Reilly's.

Kobo Customer Care couldn't explain why it wasn't available as a download, and basically couldn't care because they said I should just be happy that it was in my Desktop. I don't use Desktop, and never buy a book unless it can be downloaded and put into Calibre.

I didn't get a refund, just a store credit.
Lynx-lynx is offline   Reply With Quote
Old 01-09-2014, 07:57 PM   #39
Rev. Bob
Wizard
Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.
 
Rev. Bob's Avatar
 
Posts: 1,760
Karma: 9918418
Join Date: Feb 2013
Location: Here on the perimeter, there are no stars
Device: Kobo H2O, iPad mini 3, Kindle Touch
Quote:
Originally Posted by Lynx-lynx View Post
My experience with buying a Kobo book and not being able to download it has been previously posted (mid September), but I'll add here some other aspects.
I've grabbed the sample from B&N, since it can't be downloaded at Kobo. I'll check the OPF tomorrow to see whether or not this is an EPUB3 (as I suspect it is).
Rev. Bob is offline   Reply With Quote
Old 01-10-2014, 02:19 AM   #40
Rev. Bob
Wizard
Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.
 
Rev. Bob's Avatar
 
Posts: 1,760
Karma: 9918418
Join Date: Feb 2013
Location: Here on the perimeter, there are no stars
Device: Kobo H2O, iPad mini 3, Kindle Touch
Quote:
Originally Posted by Rev. Bob View Post
I've grabbed the sample from B&N, since it can't be downloaded at Kobo. I'll check the OPF tomorrow to see whether or not this is an EPUB3 (as I suspect it is).
Just checked, and yes indeedy - it's an EPUB3 book.

At this point, I'm ready to make the call: EPUB3 books mean no Kobo download button, which I consider a major bug.

Does anyone else have any counter-evidence to knock down the theory?

For those who don't know what they're looking for, the *.opf file in the EPUB starts with a <package> tag, which has a "version" attribute that indicates the version of the EPUB. Most ebooks are EPUB 2.0, and those are behaving fine; the problem children are the ones that say version="3.0" instead.
Rev. Bob is offline   Reply With Quote
Old 01-10-2014, 08:23 AM   #41
PeterT
Grand Sorcerer
PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.
 
Posts: 13,515
Karma: 78910202
Join Date: Nov 2007
Location: Toronto
Device: Libra H2O, Libra Colour
But how can you call it a major bug when the defacto tool for DRM support and ePub handling is ADE and ADE does not handle ePub 3?
PeterT is offline   Reply With Quote
Old 01-10-2014, 09:38 AM   #42
Rev. Bob
Wizard
Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.
 
Rev. Bob's Avatar
 
Posts: 1,760
Karma: 9918418
Join Date: Feb 2013
Location: Here on the perimeter, there are no stars
Device: Kobo H2O, iPad mini 3, Kindle Touch
Quote:
Originally Posted by PeterT View Post
But how can you call it a major bug when the defacto tool for DRM support and ePub handling is ADE and ADE does not handle ePub 3?
When the website doesn't say a word about the situation, that's a major bug. A customer has the right to know how their purchase will be available.
Rev. Bob is offline   Reply With Quote
Old 01-10-2014, 10:33 AM   #43
selina4books
Addict
selina4books ought to be getting tired of karma fortunes by now.selina4books ought to be getting tired of karma fortunes by now.selina4books ought to be getting tired of karma fortunes by now.selina4books ought to be getting tired of karma fortunes by now.selina4books ought to be getting tired of karma fortunes by now.selina4books ought to be getting tired of karma fortunes by now.selina4books ought to be getting tired of karma fortunes by now.selina4books ought to be getting tired of karma fortunes by now.selina4books ought to be getting tired of karma fortunes by now.selina4books ought to be getting tired of karma fortunes by now.selina4books ought to be getting tired of karma fortunes by now.
 
Posts: 205
Karma: 459093
Join Date: May 2011
Device: Kobo Aura, Mini, Glo, & Aura HD, KPW, Nook Glow, Nook HD
Saying I can read the books I buy on any ePub capable device I choose then ONLY allowing me to read it on my Kobo device rather than transferring it to a Nook or Sony or whatever via ADE is is a major bug as far as I am concerned. I do read the majority of books I read on my Kobo, but I also like to have a backup in case I wake up one day like I did last year and the 187 ePub books I had purchased from Books on Board were inaccessible with no recourse. If I had not been downloading them as I bought them to ADE they'd just have been gone. I'm not saying Kobo's going to disappear into the night, but I didn't think Books on Board or Borders was going anywhere either! And not showing us the format of the book we are paying for BEFORE we buy is wrong, wrong, wrong. If they'd put that info back on the website like it was people would know they were buying a book they couldn't download!
selina4books is offline   Reply With Quote
Old 01-16-2014, 07:47 AM   #44
shalym
Wizard
shalym ought to be getting tired of karma fortunes by now.shalym ought to be getting tired of karma fortunes by now.shalym ought to be getting tired of karma fortunes by now.shalym ought to be getting tired of karma fortunes by now.shalym ought to be getting tired of karma fortunes by now.shalym ought to be getting tired of karma fortunes by now.shalym ought to be getting tired of karma fortunes by now.shalym ought to be getting tired of karma fortunes by now.shalym ought to be getting tired of karma fortunes by now.shalym ought to be getting tired of karma fortunes by now.shalym ought to be getting tired of karma fortunes by now.
 
shalym's Avatar
 
Posts: 3,058
Karma: 54671821
Join Date: Feb 2012
Location: New England
Device: PW 1, 2, 3, Voyage, Oasis 2 & 3, Fires, Aura HD, iPad
Quote:
Originally Posted by PeterT View Post
But how can you call it a major bug when the defacto tool for DRM support and ePub handling is ADE and ADE does not handle ePub 3?
If it's an O'Reilly book, it shouldn't have DRM, so wouldn't need to be put through ADE. Or does the Kobo store add DRM even if the publisher doesn't require it? Do books from Baen and Tor sold through Kobo also have DRM added?

Shari
shalym is offline   Reply With Quote
Old 01-16-2014, 08:39 AM   #45
GeoffR
Wizard
GeoffR ought to be getting tired of karma fortunes by now.GeoffR ought to be getting tired of karma fortunes by now.GeoffR ought to be getting tired of karma fortunes by now.GeoffR ought to be getting tired of karma fortunes by now.GeoffR ought to be getting tired of karma fortunes by now.GeoffR ought to be getting tired of karma fortunes by now.GeoffR ought to be getting tired of karma fortunes by now.GeoffR ought to be getting tired of karma fortunes by now.GeoffR ought to be getting tired of karma fortunes by now.GeoffR ought to be getting tired of karma fortunes by now.GeoffR ought to be getting tired of karma fortunes by now.
 
GeoffR's Avatar
 
Posts: 3,821
Karma: 19162882
Join Date: Nov 2012
Location: Te Riu-a-Māui
Device: Kobo Glo
Quote:
Originally Posted by shalym View Post
If it's an O'Reilly book, it shouldn't have DRM, so wouldn't need to be put through ADE. Or does the Kobo store add DRM even if the publisher doesn't require it? Do books from Baen and Tor sold through Kobo also have DRM added?
The publisher decides whether the books Kobo sells have DRM or not. Tor books I have bought from Kobo are all DRM-free, both the epub versions downloaded from the website and the kepub version downloaded via my Kobo device.
GeoffR is offline   Reply With Quote
Reply
Page 3 of 8 12 3 4567 Last »

« Previous Thread | Next Thread »

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Maths and EPUB - best option? SBT ePub 8 03-06-2013 11:06 AM
Only given option to download PDFs Andrewzy Conversion 2 12-22-2011 11:10 AM
Kobobooks - no epub option digiSara Kobo Reader 25 09-28-2011 09:26 PM
Using the 'Download to Computer' option? Norik Apple Devices 7 06-04-2011 05:29 AM
How to specify command line option for epub format kiklop74 Calibre 15 05-14-2010 04:24 AM


All times are GMT -4. The time now is 04:53 AM.

Contact Us - FAQ - Guidelines - Privacy - Top

MobileRead.com is a privately owned, operated and funded community.