Glo New Kobo Glo Freezing up

funkigreendog · 12-19-2013, 04:39 PM

I picked up a Kobo Glo yesterday (finally upgrading my ancient Bebook reader).

In the hour I spent on it the device locked up about 10-15 times and needed to be reset using a paper clip each time. Just wondering if this is a common issue? It appears that after setup, the firmware was upgraded to 3.1.1.

Is locking up a constant occurrence on these?

I'll be taking it back for a replacement today - hopefully I've just got a dodgy one.

RobertJSawyer · 12-19-2013, 05:00 PM

Kobo Glo is normally very stable; that absolutely shouldn't be happening.

funkigreendog · 12-19-2013, 07:11 PM

Thanks for the reply!

I found this thread which sounds pretty much like what I'm seeing:

https://www.mobileread.com/forums/sho...d.php?t=196432

i.e. faulty unit.

meeera · 12-19-2013, 07:15 PM

Definitely not normal. You should get a replacement no problem.

Crusader · 12-20-2013, 01:08 PM

Quote:

Originally Posted by meeera

Definitely not normal. You should get a replacement no problem.

I've only had mine since Monday, but it hasn't frozen up once so I definitely think it's a problem with the unit. Not normal.

funkigreendog · 12-29-2013, 01:34 AM

Thanks everyone - I exchanged mine and haven't had a single issue since. There was a major issue with the first one, as it was literally locking up within 5 minutes every time.

jackastor · 12-30-2013, 12:28 PM

Quote:

Originally Posted by funkigreendog

Thanks everyone - I exchanged mine and haven't had a single issue since. There was a major issue with the first one, as it was literally locking up within 5 minutes every time.

Thanks for updating us on the situation. Like anything else, these things will happen from time to time. We always hear the negatives though right away. But rarely the positives. Human nature I guess to do things this way. Overall the Kobo Glo is a stellar device and gives a kick ass performance. Just remember its made by humans and as such its prone to human error from time to time.

regards

Jack

12-19-2013, 04:39 PM	#1
funkigreendog Junior Member Posts: 5 Karma: 12046 Join Date: May 2010 Device: none	New Kobo Glo Freezing up I picked up a Kobo Glo yesterday (finally upgrading my ancient Bebook reader). In the hour I spent on it the device locked up about 10-15 times and needed to be reset using a paper clip each time. Just wondering if this is a common issue? It appears that after setup, the firmware was upgraded to 3.1.1. Is locking up a constant occurrence on these? I'll be taking it back for a replacement today - hopefully I've just got a dodgy one.

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12-19-2013, 05:00 PM	#2
RobertJSawyer Guru Posts: 737 Karma: 4306712 Join Date: Jun 2006 Location: Toronto Device: Kobo Libra 2, Clara 2E, and Clara HD; Kindle PaperWhite	Kobo Glo is normally very stable; that absolutely shouldn't be happening.

12-19-2013, 07:11 PM	#3
funkigreendog Junior Member Posts: 5 Karma: 12046 Join Date: May 2010 Device: none	Thanks for the reply! I found this thread which sounds pretty much like what I'm seeing: https://www.mobileread.com/forums/sho...d.php?t=196432 i.e. faulty unit.

12-19-2013, 07:15 PM	#4
meeera Grand Sorcerer Posts: 5,817 Karma: 68407974 Join Date: Dec 2011 Location: Australia Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles	Definitely not normal. You should get a replacement no problem.

12-29-2013, 01:34 AM	#6
funkigreendog Junior Member Posts: 5 Karma: 12046 Join Date: May 2010 Device: none	Thanks everyone - I exchanged mine and haven't had a single issue since. There was a major issue with the first one, as it was literally locking up within 5 minutes every time.