Aura HD aura suddenly frozen without a cause in sleep screen

[Josieb1]

This has just happened to me. Been away for two days and didn't take my Aura with me. The pin hole reset is unresponsive and I've tried the other methods suggested. Any other ideas?

Mine is the new Aura not the HD. I was already on 3.1.1 so it can't be a software update

[Ken Maltby]

Originally Posted by Josieb1

This has just happened to me. Been away for two days and didn't take my Aura with me. The pin hole reset is unresponsive and I've tried the other methods suggested. Any other ideas?

Mine is the new Aura not the HD. I was already on 3.1.1 so it can't be a software update

Have you tried recharging the battery? Two days should not have drained the battery, but you say it "was already on 3.1.1" and there have been reports of rapid draining of the battery with that firmware.
https://www.mobileread.com/forums/sho...97#post2721997

Luck;
Ken

[Josieb1]

Originally Posted by Ken Maltby

Have you tried recharging the battery? Two days should not have drained the battery, but you say it "was already on 3.1.1" and there have been reports of rapid draining of the battery with that firmware.
https://www.mobileread.com/forums/sho...97#post2721997

Luck;
Ken

Thanks Ken, my Aura started a reset when I connected it to the pc, after I while I checked and battery was then at 54% so maybe it has drained.

I do love my Aura but I do wish the software wasn't so flaky.

[jackastor]

Duplicate post sorry

[GeoffR]

Originally Posted by Ken Maltby

Have you tried recharging the battery? Two days should not have drained the battery, but you say it "was already on 3.1.1" and there have been reports of rapid draining of the battery with that firmware.
https://www.mobileread.com/forums/sho...97#post2721997

That thread has an example of two devices with the same firmware version and same setup, one draining and the other not. That really suggests it is not the firmware version responsible the drain but something else.

[Ken Maltby]

Originally Posted by GeoffR

That thread has an example of two devices with the same firmware version and same setup, one draining and the other not. That really suggests it is not the firmware version responsible the drain but something else.

I took it to also not to have been a problem prior to the 3.x.x FW. That of the two, only one developed the issue may be that only some are effected by whatever change was made in the firmware. That is if they both held their charge well, before the change in the FW. What difference there may be between the two would, of course, be of great interest.

Luck;
Ken

[DrOptiks]

This has also happened to me. I picked up my Kobo Aura reader to wake from sleep and the screen froze half refreshed. Nothing would reset the device. I ended up returning the device to Kobo for service and they sent me a new one. This was back in December with my first reader. Now, the same thing has happened again with a new device. The screen froze mid screen refresh and I'll be returning the new device for service. The only commonality between the two devices is that I charged each once and the problem occurred after about two months of us. I've attached a picture of the problem and a link to a short youtube video.

http://www.youtube.com/watch?v=dXtFepVJ7LI

[robko]

That's typically a cracked substrate, but if they replaced the last one you either got lucky or something else happened. Hard to tell from your current picture whether it's cracked or not (typically curved or angled lines). That typically could happen from twisting of the device or a point pressure on the screen breaking the substrate. Do you carry the device around in a bag or purse? Having it in a case (unless it really hard and doesn't flex) won't necessarily protect it from twisting.

[meeera]

What robko said, DrOptiks - your photo is tiny/angled and your video is showing up very pixelated with a lot of glare for me, so it's hard to tell; but by far the most likely explanation for that appearance is a broken glass substrate. A clear, large, straight-on photo of the screen will likely clear up the question.

[samhy]

A better picture would let us know for sure, but it doesn't seem like a broken screen to me. The lines are vertical with only the sleeping details in a horizontal box.
It may be good for warranty.

[DrOptiks]

Thank you for all the replies. Sorry about the small photo and I don't have the unit anymore so you'd have to watch the video for a closer look. I did record it in 1080HD but yes, there is glare.

I remember that there weren't any angled lines or the sort. I do carry my reader around with me in my jacket pocket so I can read on the bus or when I get a moment. I think it was a software glitch myself as I couldn't access any files when plugged into the computer. I have a soft case, however if these units are so fragile you can't even carry them around with you that defeats the purpose of them replacing books.

[meeera]

Originally Posted by DrOptiks

I do carry my reader around with me in my jacket pocket so I can read on the bus or when I get a moment. I think it was a software glitch myself as I couldn't access any files when plugged into the computer. I have a soft case, however if these units are so fragile you can't even carry them around with you that defeats the purpose of them replacing books.

You can carry them around, in a hard case and with a modicum of care. I do bang on and on a bit here about soft sleeves not being adequate transport protection - all they do is protect from superficial scratching, not from bending/twisting/direct pressure which are common causes of screen fracture.

My old Kobo Touch has survived a (now-) eleven-year-old for nearly a year and a half now, in a good hard case, including going back and forth to school.

[filmo]

Only time I damaged one of my readers screen it was in a soft sleeve. I carry my mini bare and Kobo Touch in good cover that gives better protection. I am always aware of how delicate they are and careful not to drop or otherwise damage them.