Troubleshooting Kindle Needs Repair

DaniQK · 12-18-2013, 12:28 PM

Evening

Just registered because I am having problems with my new Kindle Paperwhite and I was hoping y'all could please help me. The issue is: the Kindle displays a 'Your Kindle Needs Repair' screen and will not enter the home screen. Anything I can do to get into it again? It is brand new, and I have no experience in rooting so nothing was done to it.
Thank you kindly

Josieb1 · 12-18-2013, 12:58 PM

I'd contact Amazon if I were you. If it's new they will replace it.

KimberlyFDR · 12-18-2013, 12:59 PM

If it's new, then it's still under warranty. Contact Amazon and they should be able to replace it for you.

Blossom · 12-18-2013, 03:07 PM

Quote:

Originally Posted by DaniQK

Evening

Just registered because I am having problems with my new Kindle Paperwhite and I was hoping y'all could please help me. The issue is: the Kindle displays a 'Your Kindle Needs Repair' screen and will not enter the home screen. Anything I can do to get into it again? It is brand new, and I have no experience in rooting so nothing was done to it.
Thank you kindly

It looks like you got defective unit. A few others have experience this. You need to contact Kindle Support and they will send you a replacement. However if you just bought it from the Local store I recommend exchanging it there instead.

DaniQK · 12-19-2013, 10:52 AM

Thank you all, really appreciate it. I contacted Amazon and they are sending me a replacement. Also, just thought I'd mention that I was super impressed with Amazon's customer service!

jbcohen · 12-19-2013, 11:17 AM

And we all hope that you will be impressed by how long the kindle lasts. Mine is going on fifteen months.

12-18-2013, 12:28 PM	#1
DaniQK Junior Member Posts: 4 Karma: 10 Join Date: Dec 2013 Device: Kindle Paperwhite Next Gen	Kindle Needs Repair Evening Just registered because I am having problems with my new Kindle Paperwhite and I was hoping y'all could please help me. The issue is: the Kindle displays a 'Your Kindle Needs Repair' screen and will not enter the home screen. Anything I can do to get into it again? It is brand new, and I have no experience in rooting so nothing was done to it. Thank you kindly

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12-18-2013, 12:58 PM	#2
Josieb1 Grand Sorcerer Posts: 5,082 Karma: 18051062 Join Date: Nov 2009 Location: UK Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra Colour, Libra 2	I'd contact Amazon if I were you. If it's new they will replace it.

12-18-2013, 12:59 PM	#3
KimberlyFDR Groupie Posts: 170 Karma: 593762 Join Date: Dec 2011 Location: Mebane, NC Device: Paperwhite, Fire 7, Fire HD 6, FireStick, Echo, Echo Dot, Echo Connect	If it's new, then it's still under warranty. Contact Amazon and they should be able to replace it for you.

12-19-2013, 10:52 AM	#5
DaniQK Junior Member Posts: 4 Karma: 10 Join Date: Dec 2013 Device: Kindle Paperwhite Next Gen	Thank you all, really appreciate it. I contacted Amazon and they are sending me a replacement. Also, just thought I'd mention that I was super impressed with Amazon's customer service!

12-19-2013, 11:17 AM	#6
jbcohen Wizard Posts: 3,029 Karma: 11196738 Join Date: Oct 2010 Location: Where am I? Device: Kindle Paperwhite Signature edition and a Samsung S24 Ultra	And we all hope that you will be impressed by how long the kindle lasts. Mine is going on fifteen months.