three Samsung Galaxy Player models (mini-tablets) at Woot through 11/8 - Page 3

Jessica Lares · 11-22-2013, 01:18 PM

Quote:

Originally Posted by booklover6

SERIOUSLY? Wow. I guess you didn't know you were buying a broken product that you then had to pay to have looked at!

Yeah, I'm waiting on a reply from Woot. If they'll have it back, I'm going to ask Samsung to ship it back to me so I can waste another $10 to send it back to Woot.

Blossom · 11-22-2013, 03:03 PM

Quote:

Originally Posted by Jessica Lares

Yeah, I'm waiting on a reply from Woot. If they'll have it back, I'm going to ask Samsung to ship it back to me so I can waste another $10 to send it back to Woot.

This is why I use SquareTrade when I brought mine but it was new. My 4.2 isn't cover though but it works great and for the amount I paid as long as I get several months of use from it I am okay.

99 dollars is ridiculous! Woot has a 90 day warranty right?

Jessica Lares · 11-27-2013, 03:13 PM

So I wanted to update on this. My Galaxy Player is still just sitting at the service center waiting to be repaired. Right now the guys at Samsung are trying to get them to associate the correct serial number.

I've gone through like five people now.

I didn't get any real responses from anyone until YESTERDAY, and I talked to another person today. At least we're getting somewhere.

Not going to see it back until next month most likely.

*YAWN*

Blossom · 11-27-2013, 03:17 PM

Quote:

Originally Posted by Jessica Lares

So I wanted to update on this. My Galaxy Player is still just sitting at the service center waiting to be repaired. Right now the guys at Samsung are trying to get them to associate the correct serial number.

I've gone through like five people now.

I didn't get any real responses from anyone until YESTERDAY, and I talked to another person today. At least we're getting somewhere.

Not going to see it back until next month most likely.

*YAWN*

Did you paid 99 or are you fighting that price? I am curious why they are having trouble with the serial number.

Jessica Lares · 11-27-2013, 08:21 PM

I haven't gave them my info yet. I don't know why they gave me another serial, but it was wrong. Maybe because it was refurbished, but still, it was weird of how they did it. They didn't even bother to update the original ticket.

But yeah, at this point, I'm not seeing it until next week.

Jessica Lares · 12-03-2013, 10:25 AM

And a happy ending!

I just got this e-mail.

Quote:

Dear JESSICA LARES,

Samsung has given a one-time accommodation to cover the Labor and Parts on service transaction [Edited out].

Thank You.

Samsung Electronics America

Now just to wait to see when it comes back.

gabby98 · 12-03-2013, 11:30 AM

Quote:

Originally Posted by Jessica Lares

And a happy ending!

I just got this e-mail.

Now just to wait to see when it comes back.

Good news...hopefully they'll do a good job and it wont be an issue for quite some time

Jessica Lares · 12-08-2013, 12:46 PM

UPDATE

I got an e-mail with what they repaired. I KNOW that the device worked when I sent it in. And they have put that the unit would not power on.

Hence they switched out the board, and not my screen. I sent screenshots, HOW could they not see that?!

EDIT: Now that I think about it, they might have had to reseat the screen. So we'll see.

Jessica Lares · 12-11-2013, 12:36 PM

Just got it back, nope, they did NOT fix the screen.

Sending it back to Woot for a refund. Can't wait to get my iPod Touch now.

Samsung is never getting any of my business again, period.

booklover6 · 12-11-2013, 01:34 PM

UGH what a PITA. I hope your refund goes through without any hitches. That is ridiculous.

12-08-2013, 12:46 PM	#38
Jessica Lares Wizard Posts: 2,240 Karma: 5759170 Join Date: Jun 2011 Location: Near Dallas, Texas, USA Device: iPad Mini, iPod Touch (5th gen)	UPDATE I got an e-mail with what they repaired. I KNOW that the device worked when I sent it in. And they have put that the unit would not power on. Hence they switched out the board, and not my screen. I sent screenshots, HOW could they not see that?! EDIT: Now that I think about it, they might have had to reseat the screen. So we'll see. Last edited by Jessica Lares; 12-08-2013 at 01:07 PM.

12-11-2013, 12:36 PM	#39
Jessica Lares Wizard Posts: 2,240 Karma: 5759170 Join Date: Jun 2011 Location: Near Dallas, Texas, USA Device: iPad Mini, iPod Touch (5th gen)	Just got it back, nope, they did NOT fix the screen. Sending it back to Woot for a refund. Can't wait to get my iPod Touch now. Samsung is never getting any of my business again, period. Last edited by Jessica Lares; 12-11-2013 at 01:04 PM.

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11-27-2013, 03:13 PM	#33
Jessica Lares Wizard Posts: 2,240 Karma: 5759170 Join Date: Jun 2011 Location: Near Dallas, Texas, USA Device: iPad Mini, iPod Touch (5th gen)	So I wanted to update on this. My Galaxy Player is still just sitting at the service center waiting to be repaired. Right now the guys at Samsung are trying to get them to associate the correct serial number. I've gone through like five people now. I didn't get any real responses from anyone until YESTERDAY, and I talked to another person today. At least we're getting somewhere. Not going to see it back until next month most likely. YAWN

11-27-2013, 08:21 PM	#35
Jessica Lares Wizard Posts: 2,240 Karma: 5759170 Join Date: Jun 2011 Location: Near Dallas, Texas, USA Device: iPad Mini, iPod Touch (5th gen)	I haven't gave them my info yet. I don't know why they gave me another serial, but it was wrong. Maybe because it was refurbished, but still, it was weird of how they did it. They didn't even bother to update the original ticket. But yeah, at this point, I'm not seeing it until next week.

12-11-2013, 01:34 PM	#40
booklover6 Grand Sorcerer Posts: 6,545 Karma: 14008730 Join Date: May 2008 Location: PA (USA) Device: Kobo Clara, 2E, Libre 1, PW4, PW5, 2022 Kindle, Kobo Libre Colour	UGH what a PITA. I hope your refund goes through without any hitches. That is ridiculous.