Paperwhite Second Gen: First Impressions

[Barty]

I think I figured out why text indexing is so fast now. Go to home screen and search for some a text not in a title or author name. You won't find it. I don't think they are doing full text indexing any more.

[tomsem]

Originally Posted by Blossom

They don't already have it. Amazon invited these reviewers to their headquarters where they explain everything about the HDX to them. If you want to learn more about Cloud Collections Google the HDX not Paperwhite.
According to Amazon the Paperwhite will have the same for Books, Docs, Magazines and Periodicals.

Several reviews said iOS app already has this feature but It seems to me that is not the case which is why I asked someone to confirm it.

I did google HDX and could not find any reviews that described how Cloud Collections are implemented. That's why I asked if you could post a link to such a review.

The iOS app has Collections, and they are different than what we've had on Kindles. They show both on-device and in-cloud items, and you can add/delete freely from your library (you do not need to download to add). But they don't yet sync to other apps/devices.

Again it is this sync feature which I think is to come in November and is really what is deserving of the term 'Cloud Collections'.

But you can let us know when you have your HDX in hand.

[tomsem]

Originally Posted by Barty

I think I figured out why text indexing is so fast now. Go to home screen and search for some a text not in a title or author name. You won't find it. I don't think they are doing full text indexing any more.

The default search now only looks at author/title. There is a new option to search for text in the books: "All Text". So that is what you need to use to check indexing status.

[Blossom]

Originally Posted by tomsem

I did google HDX and could not find any reviews that described how Cloud Collections are implemented. That's why I asked if you could post a link to such a review.

The iOS app has Collections, and they are different than what we've had on Kindles. They show both on-device and in-cloud items, and you can add/delete freely from your library (you do not need to download to add). But they don't yet sync to other apps/devices.

Again it is this sync feature which I think is to come in November and is really what is deserving of the term 'Cloud Collections'.

But you can let us know when you have your HDX in hand.

Ah yes that is it! It will soon be able to all devices according to Amazon. I went to so many review sites today and I agree Google is useless now if you visit a link more than twice it removes it from it listings or moves it down the list. I can never find anything I once found unless it's a huge site. Gone are the days when it actually wasn't rigged.

I guess we will know in November more about it. I'm not sure if the HDX has the collections yet but I will find out in about 12 hours.

[Yolina]

Originally Posted by xendula

What was the feedback email address again?

kindle-feedback@amazon.com
kindle-feedback@amazon.co.uk

Obviously, being in the UK, I sent my feedback to co.uk and got a standard acknowledgment (same text as I got when I sent feedback about the PW1 a while back )

" Hello,

We are glad you took time to write to us in regard to the new Kindle paperwhite device.

Customer feedback like yours helps us continue to improve the service and products we provide. Your comments have been sent to the business team.

Please feel free to forward further comments and suggestions about Kindle to kindle-feedback@amazon.co.uk. Each suggestion will be read and taken into consideration.

Thanks for your interest in Amazon Kindle."

[Josieb1]

Originally Posted by Yolina

kindle-feedback@amazon.com
kindle-feedback@amazon.co.uk

Thanks for posting the email addresses Yolina. I emailed through Customer Support yesterday and haven't received any acknowledgement so I've done it again today to the UK address.

[ersott]

have you noticed that battery life in pw2 is shorter than pw1?

[HarryT]

Originally Posted by ersott

have you noticed that battery life in pw2 is shorter than pw1?

Mine seems about the same. Keep WiFi turned off if you can - that will dramatically increase battery life.

[ersott]

Originally Posted by HarryT

Mine seems about the same. Keep WiFi turned off if you can - that will dramatically increase battery life.

Yes, I always have wifi off, except few minutes to transfer any book.

I don´t know it exactly better than pw1, i think is, but now I am transfering books, perhaps in the future, battery life stabilize and will be same than pw1

[HarryT]

Indexing books drains the battery very quickly. I'd recommend leaving it connected to a wall charger while it's indexing.

[ersott]

Originally Posted by HarryT

Indexing books drains the battery very quickly. I'd recommend leaving it connected to a wall charger while it's indexing.

I´ll do it next time.

But the impression for me is that the pw1 drain less battery when indexing new documents

[Josieb1]

I got a nice personal reply to my feedback about getting two unsatisfactory PW2s telling me that I wouldn't have any issues buying a PW2 as they have sorted out the lighting issues!

[Larla]

1st HDX reviews are up -- must have been some early deliveries --

http://www.amazon.com/kindle-fire-hd...owViewpoints=1

[Yolina]

Originally Posted by Josieb1

I got a nice personal reply to my feedback about getting two unsatisfactory PW2s telling me that I wouldn't have any issues buying a PW2 as they have sorted out the lighting issues!

Brilliant

[fearindex]

Originally Posted by Josieb1

I got a nice personal reply to my feedback about getting two unsatisfactory PW2s telling me that I wouldn't have any issues buying a PW2 as they have sorted out the lighting issues!

I'm sure you agree - my personal experience when dealing with large corporation customer service, be it customer service in general or feedback in particular, is to stick to very basic tasks and not even bother with anything else if possible.

Organizing returns, replacements, address or order/subscription changes, as long as they are mechanical in nature, those are the things you can accomplish with a "modern" customer service. Any special requests beyond that probably are not realistic. You can try, but don't expect them to happen.

One can, of course, send feedback as long as you never expect any response. At best you can hope for it to reach the team responsible for it (and thus generating long-term change), and try to get that done, but they are so far obfuscated under layers of "customer service" that you'll likely never know if they heard you.

If one has ever dealt with e.g. Amazon replacements, the language the reps use is very telling "the replacement was successfully created". That, of course, doesn't mean they've crated a new product for you, but that they have merely created a replacement order - not unlike you ordering a product yourself from Amazon. When the customer service is that far removed, likely on a different continent judging by their names, there is probably no way they can offer anything beyond that mechanical service.

None of this of course explains why you got such a retarded response. But it comes from the mechanical nature, much of the time the customer service is just sending out templates under strict time limits, that may or may not apply at all.