Chapter Indigo now ships internationally

owly · 09-09-2013, 06:13 AM

Hi all, I live in Sweden and after having read that it was now possible to Pre-order the new Aura to the US I decided to check if they'd changed their policy for other countries as well. http://www.chapters.indigo.ca/home/ To my delight I was able to preorder with a promised delivery date of the 14th of November. With a total cost of $CA 184.82 (1200 Kr), I'm quite happy. This will be my cheapest ebook reader yet. I'll get back to you in two month when/if it gets delivered.

Terisa de morgan · 09-09-2013, 08:15 AM

You can't do this to a poor gadget- addict

taming · 09-09-2013, 08:24 AM

http://help.indigo.ca/app/answers/detail/a_id/28

Quote:

Shipping to the United States
Shipping method:
US Destination Shipping*
Rate :
Based on weight/size and distance to destination.
Estimated arrival time:
2-3 weeks from date of shipment.
*Any duties or taxes levied against packages arriving from outside the United States are determined by U.S. Customs and Immigration and are the responsibility of the recipient.

Shipping to an International Address (outside Canada and the U.S.)
Shipping method:
International Shipping*
Rate:
Based on weight/size and distance to destination.
Estimated arrival time:
4-8 weeks from date of shipment.

*Please review the international destinations we ship to.

*Any duties or taxes levied against packages arriving from outside the destination country are determined by local Customs and Immigration agencies and are the responsibility of the recipient

taming · 09-09-2013, 08:27 AM

Quote:

Originally Posted by owly

With a total cost of $CA 184.82 (1200 Kr), I'm quite happy. This will be my cheapest ebook reader yet.

Will you have customs fees/VAT added on as well on your end?

Terisa de morgan · 09-09-2013, 08:46 AM

Quote:

Originally Posted by taming

Will you have customs fees/VAT added on as well on your end?

I'm afraid so, of course. For me, the best option would be WHSMITH shipping internationally.

owly · 09-10-2013, 07:57 AM

Of course it turned out to be a bit more complicated. I received this letter:

".. As you are paying with a credit card that was issued by a bank outside of Canada, we require additional information, since many foreign financial institutions do not support verbal verification practices. We are a Canadian company, and, as part of our credit card fraud prevention process for international customers, we need to verify the credit card number and billing address provided.

These steps are necessary to help protect you against credit card abuse. Please find a link to our online help article regarding the verification of international credit cards below:

http://help.indigo.ca/app/answers/de.../international

To proceed with this verification, we ask that you send our Online Billing & Support Team (by replying to this email) a copy of the front of your credit card with the first 4 and last 4 digits of your account number visible (please block the middle 8 digits) and one of the following:

· A scanned portion of your latest credit card statement (see below for details)
OR
· A recent utility bill
OR
· A scan of your Driver’s Licence.

The information you send us should show your name and the billing address you provided on your order. Please block the middle 8 digits of your credit card number if you choose the first option. All other personal details such as your transactions, credit limit and/or available balance are not required. Please block this information as we do not require it.

If you are unable to email the requested documents, you can fax the requested information to 001-905-789-2626.

PLEASE NOTE: We only require this verification ONCE and all subsequent orders placed with this credit card will be processed without further verification. Unless you are issued a new credit card number, you will never need to resend us this information.

We ask that you reply within the next 4 business days. If we do not hear from you, your order will be cancelled and your credit card will not be charged. Should you need more time to gather the requested documents, or have any questions, please email us at billing@indigo.ca or call us at 1-877-492-7044 Mon - Fri 9AM - 5PM ET... "

I sent a picture of my Drivers licence.

taming · 09-10-2013, 08:32 AM

That's annoying, but I sure wish that the US company that didn't verify my Canadian credit card resulting in a charge for $15,000 in Apple products did something similar. It was quickly caught by my bank, and, from what I was told, the scofflaw was identified.

booklover6 · 09-10-2013, 08:59 AM

Thanks for that, I ordered a Pink. I guess I'll have to find out if it goes through.

So excited to finally order!!! Even if that means I'll have to hook up my scanner and see if it still works....

I may cancel it....$15 shipping versus 0 shipping from kobo.com

owly · 09-10-2013, 03:28 PM

Well, after having sent my a picture of my drivers licence they also wanted a picture of my VISA card but it was okay to blot out the middle numbers. So I did that and now my order has finally gone through.

booklover6 · 09-11-2013, 10:45 PM

I was able to cancel my order from Chapters today.

And coincidentally, DH broke one of the cars today in a flash flood pond on the road. So I may have to put off purchasing my new Aura for awhile. We don't know if it can be fixed, yet.

Canuck_in_Japan · 09-11-2013, 10:49 PM

I gave it a shot but the shipping was almost $40 to Japan and the shipping date was November! I think I'll wait in the hopes that Rakuten will bring it out over here soon for a much cheaper price. Surely they won't let Amazon have no competition as they're releasing their new PW2 in mid October.

booklover6 · 09-11-2013, 10:52 PM

Quote:

Originally Posted by Canuck_in_Japan

I gave it a shot but the shipping was almost $40 to Japan and the shipping date was November! I think I'll wait in the hopes that Rakuten will bring it out over here soon for a much cheaper price. Surely they won't let Amazon have no competition as they're releasing their new PW2 in mid October.

Very disappointing...I think my date showed November, also, which is another reason I cancelled. I don't mind (much) waiting for Powell's to get it in, or another store, if I have to wait that long.

owly · 09-20-2013, 05:32 AM

Well whaddya know! I received an email today saying that my Aura has been shipped!

booklover6 · 09-20-2013, 07:33 AM

Quote:

Originally Posted by owly

Well whaddya know! I received an email today saying that my Aura has been shipped!

Awesome, let us know when you get it!

Nightyume · 09-21-2013, 08:12 PM

Quote:

Originally Posted by owly

Well whaddya know! I received an email today saying that my Aura has been shipped!

Great. Did they give you a tracking number or do you just have to wait and see when the delivery gnomes show up?

09-09-2013, 06:13 AM	#1
owly Guru Posts: 729 Karma: 3822612 Join Date: Sep 2009 Location: Sweden Device: Paperwhite 2, Kobo Aura H2O	Chapter Indigo now ships internationally Hi all, I live in Sweden and after having read that it was now possible to Pre-order the new Aura to the US I decided to check if they'd changed their policy for other countries as well. http://www.chapters.indigo.ca/home/ To my delight I was able to preorder with a promised delivery date of the 14th of November. With a total cost of $CA 184.82 (1200 Kr), I'm quite happy. This will be my cheapest ebook reader yet. I'll get back to you in two month when/if it gets delivered.

09-10-2013, 08:59 AM	#8
booklover6 Grand Sorcerer Posts: 6,545 Karma: 14008730 Join Date: May 2008 Location: PA (USA) Device: Kobo Clara, 2E, Libre 1, PW4, PW5, 2022 Kindle, Kobo Libre Colour	Thanks for that, I ordered a Pink. I guess I'll have to find out if it goes through. So excited to finally order!!! Even if that means I'll have to hook up my scanner and see if it still works.... I may cancel it....$15 shipping versus 0 shipping from kobo.com Last edited by booklover6; 09-10-2013 at 09:29 AM.

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09-09-2013, 08:15 AM	#2
Terisa de morgan Grand Sorcerer Posts: 6,686 Karma: 12595249 Join Date: Jun 2009 Location: Madrid, Spain Device: Kobo Clara/Aura One/Forma,XiaoMI 5, iPad, Huawei MediaPad, YotaPhone 2	You can't do this to a poor gadget- addict

09-10-2013, 07:57 AM	#6
owly Guru Posts: 729 Karma: 3822612 Join Date: Sep 2009 Location: Sweden Device: Paperwhite 2, Kobo Aura H2O	Of course it turned out to be a bit more complicated. I received this letter: ".. As you are paying with a credit card that was issued by a bank outside of Canada, we require additional information, since many foreign financial institutions do not support verbal verification practices. We are a Canadian company, and, as part of our credit card fraud prevention process for international customers, we need to verify the credit card number and billing address provided. These steps are necessary to help protect you against credit card abuse. Please find a link to our online help article regarding the verification of international credit cards below: http://help.indigo.ca/app/answers/de.../international To proceed with this verification, we ask that you send our Online Billing & Support Team (by replying to this email) a copy of the front of your credit card with the first 4 and last 4 digits of your account number visible (please block the middle 8 digits) and one of the following: · A scanned portion of your latest credit card statement (see below for details) OR · A recent utility bill OR · A scan of your Driver’s Licence. The information you send us should show your name and the billing address you provided on your order. Please block the middle 8 digits of your credit card number if you choose the first option. All other personal details such as your transactions, credit limit and/or available balance are not required. Please block this information as we do not require it. If you are unable to email the requested documents, you can fax the requested information to 001-905-789-2626. PLEASE NOTE: We only require this verification ONCE and all subsequent orders placed with this credit card will be processed without further verification. Unless you are issued a new credit card number, you will never need to resend us this information. We ask that you reply within the next 4 business days. If we do not hear from you, your order will be cancelled and your credit card will not be charged. Should you need more time to gather the requested documents, or have any questions, please email us at billing@indigo.ca or call us at 1-877-492-7044 Mon - Fri 9AM - 5PM ET... " I sent a picture of my Drivers licence.

09-10-2013, 08:32 AM	#7
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	That's annoying, but I sure wish that the US company that didn't verify my Canadian credit card resulting in a charge for $15,000 in Apple products did something similar. It was quickly caught by my bank, and, from what I was told, the scofflaw was identified.

09-10-2013, 03:28 PM	#9
owly Guru Posts: 729 Karma: 3822612 Join Date: Sep 2009 Location: Sweden Device: Paperwhite 2, Kobo Aura H2O	Well, after having sent my a picture of my drivers licence they also wanted a picture of my VISA card but it was okay to blot out the middle numbers. So I did that and now my order has finally gone through.

09-11-2013, 10:45 PM	#10
booklover6 Grand Sorcerer Posts: 6,545 Karma: 14008730 Join Date: May 2008 Location: PA (USA) Device: Kobo Clara, 2E, Libre 1, PW4, PW5, 2022 Kindle, Kobo Libre Colour	I was able to cancel my order from Chapters today. And coincidentally, DH broke one of the cars today in a flash flood pond on the road. So I may have to put off purchasing my new Aura for awhile. We don't know if it can be fixed, yet.

09-11-2013, 10:49 PM	#11
Canuck_in_Japan Wizard Posts: 1,476 Karma: 14328611 Join Date: May 2009 Location: Tokyo, Japan Device: Aura, Aura H2O, Kindle PW3	I gave it a shot but the shipping was almost $40 to Japan and the shipping date was November! I think I'll wait in the hopes that Rakuten will bring it out over here soon for a much cheaper price. Surely they won't let Amazon have no competition as they're releasing their new PW2 in mid October.

09-20-2013, 05:32 AM	#13
owly Guru Posts: 729 Karma: 3822612 Join Date: Sep 2009 Location: Sweden Device: Paperwhite 2, Kobo Aura H2O	Well whaddya know! I received an email today saying that my Aura has been shipped!