Should I risk exchanging a Glo with 1 bright pixel? How common are problems?

Caribou007 · 07-11-2013, 04:14 PM

I have a bright pixel near the bottom of the screen of my Glo. It isn't inside the reading area. I thought I had 30 days to exchange my Glo, but Chapters only gives us 14 days ! Which means I'll have to go through Kobo.

How common are problems? How likely is it that I'll receive a Glo that's worse than what I already have? What is Kobo's exchange policy regarding bright pixels?

danskmacabre · 07-11-2013, 05:54 PM

I would send it back.
We have 2 Kobo touches and one Glo in our family and none have any pixel issues.

Anecdotal evidence I know, but I would defo send it back.

Ripplinger · 07-11-2013, 06:42 PM

I also would send it back. A white (or black) pixel would drive me to distraction while trying to read. My Glo doesn't have any at all. It's one of the reasons I hunted down a local store that carried the Glo, just in case there were problems. I don't have any experience with returning to Kobo, I'm sure others will post though.

filmo · 07-11-2013, 07:21 PM

The bright pixel seems to bother you. Return it and get new one now while you can.

meeera · 07-11-2013, 08:35 PM

When you do exchange it, I suggest saying that it has a light guide defect causing a bright spot.

shanghaichica · 07-11-2013, 09:14 PM

My kobo glo had about 5 of these bright spots. They never bothered me as they were at the bottom of the screen where there isn't any text. However, if they bother you you should take it back and exchange it for another.

John F · 07-12-2013, 08:33 AM

I'd return it.

Maybe try again with chapters? 14 days sounds very short. If they won't exchange, can you return it and just go to a different store?

llcj · 07-12-2013, 10:37 AM

I'd try the Chapters you bought the device at also. In my experience, their managers seem to have a bit of room to maneuver in these situations, especially if you want an exchange and not a full refund.

07-11-2013, 04:14 PM	#1
Caribou007 Member Posts: 11 Karma: 10 Join Date: Jun 2013 Device: Kobo Glo	Should I risk exchanging a Glo with 1 bright pixel? How common are problems? I have a bright pixel near the bottom of the screen of my Glo. It isn't inside the reading area. I thought I had 30 days to exchange my Glo, but Chapters only gives us 14 days ! Which means I'll have to go through Kobo. How common are problems? How likely is it that I'll receive a Glo that's worse than what I already have? What is Kobo's exchange policy regarding bright pixels?

07-11-2013, 06:42 PM	#3
Ripplinger 350 Hoarder Posts: 3,574 Karma: 8281267 Join Date: Dec 2010 Location: Midwest USA Device: Sony PRS-350, Kobo Glo & Glo HD, PW2	I also would send it back. A white (or black) pixel would drive me to distraction while trying to read. My Glo doesn't have any at all. It's one of the reasons I hunted down a local store that carried the Glo, just in case there were problems. I don't have any experience with returning to Kobo, I'm sure others will post though. Last edited by Ripplinger; 07-11-2013 at 08:36 PM.

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07-11-2013, 05:54 PM	#2
danskmacabre Guru Posts: 733 Karma: 3593438 Join Date: Jun 2011 Location: Australia Device: Kobo Glo. Galaxy Tab S 8.4	I would send it back. We have 2 Kobo touches and one Glo in our family and none have any pixel issues. Anecdotal evidence I know, but I would defo send it back.

07-11-2013, 07:21 PM	#4
filmo Wizard Posts: 1,326 Karma: 1077205 Join Date: Jun 2011 Device: Kobo Touch, Sony T1, Kobo Mini	The bright pixel seems to bother you. Return it and get new one now while you can.

07-11-2013, 08:35 PM	#5
meeera Grand Sorcerer Posts: 5,803 Karma: 68407974 Join Date: Dec 2011 Location: Australia Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles	When you do exchange it, I suggest saying that it has a light guide defect causing a bright spot.

07-11-2013, 09:14 PM	#6
shanghaichica Guru Posts: 991 Karma: 5782970 Join Date: Jul 2010 Device: Scribe,Kindle Oasis 3, iPad Pro 11,15 Pro Max,iPad mini 7,colorsoft	My kobo glo had about 5 of these bright spots. They never bothered me as they were at the bottom of the screen where there isn't any text. However, if they bother you you should take it back and exchange it for another.

07-12-2013, 08:33 AM	#7
John F Grand Sorcerer Posts: 7,886 Karma: 70186493 Join Date: Feb 2009 Device: Kobo Clara 2E	I'd return it. Maybe try again with chapters? 14 days sounds very short. If they won't exchange, can you return it and just go to a different store?

07-12-2013, 10:37 AM	#8
llcj Addict Posts: 250 Karma: 883854 Join Date: Oct 2012 Location: Canada Device: kobo touch	I'd try the Chapters you bought the device at also. In my experience, their managers seem to have a bit of room to maneuver in these situations, especially if you want an exchange and not a full refund.