Fictionwise has shut down! - Page 48

ChristopherTD · 03-21-2013, 11:11 AM

And!

We are back to zero books. Glorious.

Graham · 03-22-2013, 06:39 AM

I must admit that I'm struggling to see the point of 'My Library' on the Nook UK website. Quite apart from not showing most of my purchases, the ones that it does show don't link to the content itself but instead to the purchase page of the book or magazine - the least likely page that I'd want to navigate to, given that I already own it.

With magazines, there's an 'Issues' button, but it doesn't display which issues I've bought. It also takes me to the purchase page for my already-purchased subscription.

Graham

pdurrant · 03-22-2013, 08:10 AM

Quote:

Originally Posted by Graham

I must admit that I'm struggling to see the point of 'My Library' on the Nook UK website.

It is completely dreadful. I don't understand why they have such a terrible site, when the US site has moderately OK website library software.

Graham · 03-22-2013, 08:50 AM

I think the key is that they still think of themselves as a bookseller - so that the site is more akin to Fictionwise or Waterstones, with a simple account list of purchases linking back to the purchase page - rather than a content provider like Google, where you can read the book directly from the Library.

However, I've realised that even Amazon doesn't link to the cloud reader from the Kindle library page items. They're app-centric too. I've been spoiled by Google.

Graham

pdurrant · 03-22-2013, 10:17 AM

Quote:

Originally Posted by Graham

I think the key is that they still think of themselves as a bookseller - so that the site is more akin to Fictionwise or Waterstones, with a simple account list of purchases linking back to the purchase page - rather than a content provider like Google, where you can read the book directly from the Library.

But the B&N UK site doesn't even give download links!

Graham · 03-22-2013, 11:16 AM

Quote:

Originally Posted by pdurrant

But the B&N UK site doesn't even give download links!

I hadn't even spotted that! (Because I already had all the content on my tablet.)

What on Earth are they thinking? It's like the site's launched without being anywhere near finished.

Graham

GeoffC · 03-22-2013, 12:17 PM

Still Empty!

magicmonster · 03-23-2013, 01:12 PM

I had a book did not show up it was called Arrows Flight by Mercedes Lackey. I turned around called Barnes and Noble. They verified that it should have transferred. They told me that they would forward a request to have it added to my library. I waited a couple of weeks and called back. Each time the told me the request to get it had been sent and I just needed to be patient. I called again on Wednesday and talk to a representative to didn't help me. I ask for the manager. The manager John said that the book had to be converted to epub and I told him that was BS that they have the book available in epub on their website; available for purchase now and that I was not going two get off the phone until I got the book and that I had been waiting more than two months for. After arguing with him several minutes, it was offered that if I would purchase the book he would refund me the purchase price of the book and I would have the book. Then I was able to download the book and read some that night. However when I went to read it the next day it was saying was refunded and that I could no longer access the book and to call bn. I called and talk to a digital specialist who was finally able to reenable to book for me. While waiting I found the credited my cc what they charged it but the order had used $2.81 of a gift card balance that I had. The nice woman in digital services gave me a phone number for the gift card services. The number was only to check gift card balances and activations of gift cards (had to have the gift card #). Finally got to a customer service department. They said they would go ahead and fix it but it'll take a couple days and I still haven't looked to see if it's been fixed. You know it's not worth another half an hour arguing with them for another $2.81 cents if its not. I will not be purchasing from them in the future. This is why the will go under.

khalleron · 07-10-2013, 06:36 PM

Still haven't received my code. Don't expect I ever will.

How stupid was this whole thing?

jersysman · 07-10-2013, 09:12 PM

Quote:

Originally Posted by khalleron

Still haven't received my code. Don't expect I ever will.

How stupid was this whole thing?

Don't worry, Kate. You were not alone.

Sigh

Marseille · 07-11-2013, 01:27 AM

Same boat. Actually thought of this just yesterday, not sure why, and tried to log in to B&N to see if my library had appeared as if by magic, but it wouldn't let me log in. Tried again tonight after seeing this post and it's still empty.

Quote:

Originally Posted by khalleron

How stupid was this whole thing?

QFT

ChristopherTD · 07-11-2013, 04:35 AM

Never got mine either. Even though it was an intellectual exercise as I had previously downloaded all my books from Fictionwise, it's hard to imagine a more poorly organised and ineptly executed program of transfer. Classic case study in how not to do customer service.

Graham · 07-11-2013, 04:52 AM

I've now been told that I'll get mine in the next couple of weeks. Of course, I was told the same thing six months ago...

It reminds me of the joke about the man who finds a ticket from the cobbler's for a pair of shoes his great-grandfather had put in for repair a hundred years before. The shop is still in business, so he goes in to share the find with them.

The cobbler looks at the ticket, and says, "they'll be ready on Tuesday."

Graham

cromag · 07-11-2013, 05:14 AM

Never got the email or books -- but I downloaded each of them as I bought them, and they are all safely backed-up.

Now it's just for fun.

HansTWN · 07-11-2013, 06:14 AM

Sometimes the cloud only brings rain --- I would never trust in it too much. So I prefer lots of storage options for my devices.

03-23-2013, 01:12 PM	#713
magicmonster Groupie Posts: 170 Karma: 1033664 Join Date: Sep 2009 Device: Kindle 3, Nook Color, & Dell Axim X50v	I had a book did not show up it was called Arrows Flight by Mercedes Lackey. I turned around called Barnes and Noble. They verified that it should have transferred. They told me that they would forward a request to have it added to my library. I waited a couple of weeks and called back. Each time the told me the request to get it had been sent and I just needed to be patient. I called again on Wednesday and talk to a representative to didn't help me. I ask for the manager. The manager John said that the book had to be converted to epub and I told him that was BS that they have the book available in epub on their website; available for purchase now and that I was not going two get off the phone until I got the book and that I had been waiting more than two months for. After arguing with him several minutes, it was offered that if I would purchase the book he would refund me the purchase price of the book and I would have the book. Then I was able to download the book and read some that night. However when I went to read it the next day it was saying was refunded and that I could no longer access the book and to call bn. I called and talk to a digital specialist who was finally able to reenable to book for me. While waiting I found the credited my cc what they charged it but the order had used $2.81 of a gift card balance that I had. The nice woman in digital services gave me a phone number for the gift card services. The number was only to check gift card balances and activations of gift cards (had to have the gift card #). Finally got to a customer service department. They said they would go ahead and fix it but it'll take a couple days and I still haven't looked to see if it's been fixed. You know it's not worth another half an hour arguing with them for another $2.81 cents if its not. I will not be purchasing from them in the future. This is why the will go under. Last edited by magicmonster; 03-23-2013 at 01:15 PM.

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03-21-2013, 11:11 AM	#706
ChristopherTD Addict Posts: 343 Karma: 1010002 Join Date: Apr 2008 Location: London. UK Device: Marvin Reader on iPad Air (via Calibre)	And! We are back to zero books. Glorious.

03-22-2013, 06:39 AM	#707
Graham Wizard Posts: 2,742 Karma: 32912427 Join Date: Feb 2008 Location: North Yorkshire, UK Device: Kobo H20, Pixel 2, Samsung Chromebook Plus	I must admit that I'm struggling to see the point of 'My Library' on the Nook UK website. Quite apart from not showing most of my purchases, the ones that it does show don't link to the content itself but instead to the purchase page of the book or magazine - the least likely page that I'd want to navigate to, given that I already own it. With magazines, there's an 'Issues' button, but it doesn't display which issues I've bought. It also takes me to the purchase page for my already-purchased subscription. Graham

03-22-2013, 08:50 AM	#709
Graham Wizard Posts: 2,742 Karma: 32912427 Join Date: Feb 2008 Location: North Yorkshire, UK Device: Kobo H20, Pixel 2, Samsung Chromebook Plus	I think the key is that they still think of themselves as a bookseller - so that the site is more akin to Fictionwise or Waterstones, with a simple account list of purchases linking back to the purchase page - rather than a content provider like Google, where you can read the book directly from the Library. However, I've realised that even Amazon doesn't link to the cloud reader from the Kindle library page items. They're app-centric too. I've been spoiled by Google. Graham

03-22-2013, 12:17 PM	#712
GeoffC Chocolate Grasshopper ... Posts: 27,599 Karma: 20821184 Join Date: Mar 2008 Location: Scotland Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW	Still Empty!

07-10-2013, 06:36 PM	#714
khalleron Kate Posts: 1,700 Karma: 3605799 Join Date: Mar 2009 Location: Oregon, United States Device: MeeBook, Kobo Libra Colour	Still haven't received my code. Don't expect I ever will. How stupid was this whole thing?

07-11-2013, 04:35 AM	#717
ChristopherTD Addict Posts: 343 Karma: 1010002 Join Date: Apr 2008 Location: London. UK Device: Marvin Reader on iPad Air (via Calibre)	Never got mine either. Even though it was an intellectual exercise as I had previously downloaded all my books from Fictionwise, it's hard to imagine a more poorly organised and ineptly executed program of transfer. Classic case study in how not to do customer service.

07-11-2013, 04:52 AM	#718
Graham Wizard Posts: 2,742 Karma: 32912427 Join Date: Feb 2008 Location: North Yorkshire, UK Device: Kobo H20, Pixel 2, Samsung Chromebook Plus	I've now been told that I'll get mine in the next couple of weeks. Of course, I was told the same thing six months ago... It reminds me of the joke about the man who finds a ticket from the cobbler's for a pair of shoes his great-grandfather had put in for repair a hundred years before. The shop is still in business, so he goes in to share the find with them. The cobbler looks at the ticket, and says, "they'll be ready on Tuesday." Graham

07-11-2013, 05:14 AM	#719
cromag Surfin the alpha waves ~~ Posts: 26,765 Karma: 459765791 Join Date: Dec 2010 Location: New Jersey Device: Jetbook Lite & Mini, Nook STR, Kobo, Hanvon N516, Kindle 2, Androids	Never got the email or books -- but I downloaded each of them as I bought them, and they are all safely backed-up. Now it's just for fun.

07-11-2013, 06:14 AM	#720
HansTWN Wizard Posts: 4,538 Karma: 264065402 Join Date: Jun 2009 Location: Taiwan Device: HP Touchpad, Sony Duo 13, Lumia 920, Kobo Aura HD	Sometimes the cloud only brings rain --- I would never trust in it too much. So I prefer lots of storage options for my devices.