Wifi problems

estelle58 · 06-13-2013, 10:25 PM

I can't connect to my Wifi, my Paperwhite says that I don't have the right password but I do. What's wrong?

pidgeon92 · 06-13-2013, 10:52 PM

Honestly? It probably is the wrong password. Try a different device and enter the password manually and if it works then you can be sure that the password is correct and the Kindle is at fault.

The last time I tried adding a device, I finally figured out the reason I couldn't get through was because what I thought was the letter 0 was a zero.

estelle58 · 06-13-2013, 11:00 PM

it's not the wrong password and my other devices work, I don't know what to do

daffy4u · 06-13-2013, 11:16 PM

The Amazon Troubleshooting page suggests restarting the Kindle and double checking that Airplane mode is off.

pidgeon92 · 06-14-2013, 12:07 AM

Quote:

Originally Posted by daffy4u

The Amazon Troubleshooting page suggests restarting the Kindle and double checking that Airplane mode is off.

... and if that doesn't work, try with a different wi-fi network, at someone else's home, or out in public....

estelle58 · 06-14-2013, 10:47 AM

Quote:

Originally Posted by pidgeon92

... and if that doesn't work, try with a different wi-fi network, at someone else's home, or out in public....

I found one that worked in a food court this morning but it's really annoying that it can't work in my home. I'm gonna look into sideloading the books with my PC.

Thanks for you replies

estelle58 · 06-14-2013, 02:41 PM

I was able to download the rest of my books at the restaurant while at lunch so my Kindle works just fine

I will reboot my router and my modem for good mesure when I get home tonight, it's what Kindle troubleshooting recommends. Will let you know if it works in the hope that it will help somebody else with the same problem

hunnymonster · 06-14-2013, 04:06 PM

One other possibility is that your wireless might not be entirely standards compliant... I wouldn't have believed it possible but a friend bought a new laptop and when installed with XP or Vista it worked just fine but Win 7 or Win 8 just nothing until we changed out the AP (everything else the same, same SSID)

ApK · 06-14-2013, 04:26 PM

Quote:

Originally Posted by estelle58

it's not the wrong password

You sound certain about that (and it's not that we don't believe you) but you really should confirm it.

Reset your AP's password to what you know it should be.
Or better yet, have a friend stop by with another wifi device (laptop, phone, whatever) and make sure you can get it connected from scratch.

I do this for a living and I still have wasted far too much time being sure I knew the password only to realize that I'd been using the password from the OTHER office, or to find out that someone else had reset it and not told anyone.

estelle58 · 06-14-2013, 11:46 PM

I rebooted the rooter and it did the trick

DreamWriter · 06-15-2013, 01:38 PM

Quote:

Originally Posted by estelle58

I rebooted the rooter and it did the trick

Glad you solved the problem!

tomsem · 06-15-2013, 02:24 PM

If your router supports WPS then that is much easier than typing in a password.

06-13-2013, 10:25 PM	#1
estelle58 Cat lover Posts: 487 Karma: 1149782 Join Date: Apr 2011 Location: Montreal, Canada Device: iPhone, Kobo Vox, Kobo Glo, iPad mini, Kindle Paperwhite, Kobo Aura	Wifi problems I can't connect to my Wifi, my Paperwhite says that I don't have the right password but I do. What's wrong?

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06-13-2013, 10:52 PM	#2
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	Honestly? It probably is the wrong password. Try a different device and enter the password manually and if it works then you can be sure that the password is correct and the Kindle is at fault. The last time I tried adding a device, I finally figured out the reason I couldn't get through was because what I thought was the letter 0 was a zero.

06-13-2013, 11:00 PM	#3
estelle58 Cat lover Posts: 487 Karma: 1149782 Join Date: Apr 2011 Location: Montreal, Canada Device: iPhone, Kobo Vox, Kobo Glo, iPad mini, Kindle Paperwhite, Kobo Aura	it's not the wrong password and my other devices work, I don't know what to do

06-13-2013, 11:16 PM	#4
daffy4u I'm Super Kindle-icious Posts: 6,734 Karma: 2434103 Join Date: Apr 2008 Location: Long Drive, Calinadia Candafornia Device: KDXG, KT, Oasis	The Amazon Troubleshooting page suggests restarting the Kindle and double checking that Airplane mode is off.

06-14-2013, 02:41 PM	#7
estelle58 Cat lover Posts: 487 Karma: 1149782 Join Date: Apr 2011 Location: Montreal, Canada Device: iPhone, Kobo Vox, Kobo Glo, iPad mini, Kindle Paperwhite, Kobo Aura	I was able to download the rest of my books at the restaurant while at lunch so my Kindle works just fine I will reboot my router and my modem for good mesure when I get home tonight, it's what Kindle troubleshooting recommends. Will let you know if it works in the hope that it will help somebody else with the same problem

06-14-2013, 04:06 PM	#8
hunnymonster Zealot Posts: 107 Karma: 1252022 Join Date: Jun 2011 Device: K3 wifi, K3 3G, K Touch, K Paperwhite	One other possibility is that your wireless might not be entirely standards compliant... I wouldn't have believed it possible but a friend bought a new laptop and when installed with XP or Vista it worked just fine but Win 7 or Win 8 just nothing until we changed out the AP (everything else the same, same SSID)

06-14-2013, 11:46 PM	#10
estelle58 Cat lover Posts: 487 Karma: 1149782 Join Date: Apr 2011 Location: Montreal, Canada Device: iPhone, Kobo Vox, Kobo Glo, iPad mini, Kindle Paperwhite, Kobo Aura	I rebooted the rooter and it did the trick

06-15-2013, 02:24 PM	#12
tomsem Grand Sorcerer Posts: 7,011 Karma: 27060353 Join Date: Apr 2009 Location: USA Device: iPhone 15PM, Kindle Scribe, iPad mini 6, PocketBook InkPad Color 3	If your router supports WPS then that is much easier than typing in a password.

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