Glo missing books

Francesca Thomas · 05-04-2013, 07:26 PM

I just purchased 4 books from the Kobo store today and 3 of them are in my library but the 4th one is not.

It happens to be the most expensive book, and one I have been waiting a long time to read, so I really do want it. It is listed in my account so I know I have purchased it.

It does not seem to have a cover, so I checked all the black covers in my library and it is none of them.

How do I get the book, or how do I get my money back?

What details do you need?

SHARKUS? Anyone?

ciscopixie · 05-04-2013, 07:40 PM

Have you tried syncing your device? Maybe it'll show then

Francesca Thomas · 05-04-2013, 07:46 PM

Yes I synched it and no luck.

BUT I have found the book!!

It shows up as a Adobe digital edition so I have to read it on my Adobe Digital Reader on my PC, NOT on my Kobo.

Which IMO sucks - but hey - at least I found it and I can read it.

I just wish it had gone to my Kobo and not to my PC.

sqdancer · 05-04-2013, 07:57 PM

Try going to the purchased tab in your library on the website and bookmarking it. That should nudge it to the I'm reading tab and enable it to download. (FYI, even with the ADE copy, you can still sideload it to your device from your PC.)

Francesca Thomas · 05-04-2013, 08:07 PM

I dont know if I can do that. Its listed as a PDF not as an Epub.

It is listed under the I'm Reading tab of my Library in my account section, but it still not showing up in my library on the Kobo desktop.

Can I download a PDF to my Kobo Glo?

And if yes, HOW do I do that?

Francesca Thomas · 05-04-2013, 08:20 PM

ok now my Kobo Glo has just updated with new software - version 2.5.0.

I have seen people mention a newer version 2.5.1 - am I still out of date?

And BTW my Calibre is also now "broken"
I can no longer move books from Calibre to the Kobo Glo.

GeoffR · 05-04-2013, 08:38 PM

Quote:

Originally Posted by Francesca Thomas

ok now my Kobo Glo has just updated with new software - version 2.5.0.

I have seen people mention a newer version 2.5.1 - am I still out of date?

And BTW my Calibre is also now "broken"
I can no longer move books from Calibre to the Kobo Glo.

2.5.1 fixes some bugs in 2.5.0. For both you will want to update to the latest Calibre version (0.9.29).

meeera · 05-04-2013, 09:17 PM

Which book is it, Francesca? If you go to its page at the Kobo store, and look at the bottom right of the page, it will tell you which devices it can be read on.

PeterT · 05-04-2013, 09:45 PM

Quote:

Originally Posted by Francesca Thomas

I dont know if I can do that. Its listed as a PDF not as an Epub.

It is listed under the I'm Reading tab of my Library in my account section, but it still not showing up in my library on the Kobo desktop.

Can I download a PDF to my Kobo Glo?

And if yes, HOW do I do that?

If it's a PDF it is highly doubtful it will also be available in Kobo Desktop (kepub) format.

You will normally see either the combination of ePub and kepub, or PDF, but NOT kepub and PDF.

Francesca Thomas · 05-04-2013, 10:09 PM

OK at bottom right it says this -

Read this on:
Adobe Digital Editions More
eReaders More

When I click ereaders more I get this -
You can read this item on your Kobo eReader or other select eReaders (see a list of supported eReaders). You will need a free application called Adobe Digital Editions to open your book and transfer it to your eReader.

So I have the Adobe Digital Edition on my PC - how do I transfer the book to my ereader?

At Top Right it says this -

Adobe DRM PDF What's this?
This item is in your library

But right now I dont see it in my Desktop Library although it is in my Account Purchasing history.

Right now I am not terribly worried. I have the book, and I can read it. It's just that it is NOT on my Kobo - that's all.

PeterT · 05-04-2013, 10:28 PM

In the "My Library / Purchased" section of the Kobo Books website http://www.kobobooks.com/library/purchased.html you will see all books you have bought. Besides each book you will see a blue box that will read ADOBE DRM EPUB or ADOBE DRM PDF (not sure of the exact wording for the PDF).

Clickinng on this will download an ACSM file. This in turn when opened on your PC by ADE will download either the ePub or PDF format of the book.

With ADE open and your Kobo attached to the PC you should be able to "drag" the book to the Kobo (again, within ADE).

DNSB · 05-05-2013, 12:56 AM

Quote:

Originally Posted by PeterT

In the "My Library / Purchased" section of the Kobo Books website http://www.kobobooks.com/library/purchased.html you will see all books you have bought. Besides each book you will see a blue box that will read ADOBE DRM EPUB or ADOBE DRM PDF (not sure of the exact wording for the PDF).

Clickinng on this will download an ACSM file. This in turn when opened on your PC by ADE will download either the ePub or PDF format of the book.

With ADE open and your Kobo attached to the PC you should be able to "drag" the book to the Kobo (again, within ADE).

Additional to what Peter says, the first time you connect your Kobo to ADE, it will want to authorize your ereader. This is necessary to allow reading Adobe ADEPT DRM ebooks in either PDF or epub format.

Once authorized, leave the Kobo connected to your computer and copy the .adobe-digital-editions folder from there to your computer. If you ever have to do a factory reset, you can copy that folder back and save yourself having to re-authorize your Kobo. Actually, what you need is a hidden file called activation.xml inside that folder.

Once your Kobo is authorized, if you right click on a book in the ADE library, you should see a "copy to computer/device" item, hover on that and then click on Koboereader to transfer the book.

If possible, check to see if there is an epub version available. While your Kobo can display a .pdf file, the reading experience is far better with an .epub file.

Regards,
David

PeterT · 05-05-2013, 01:00 AM

David; I think though from what was said that Francesca will be out of luck with that one book.

Francesca; could you share with us the names of the books in question?

Thanks !

Francesca Thomas · 05-05-2013, 04:52 AM

Alright, Alright.

This particular book that I am having trouble with is called
King of the Confessors: a New Appraisal by Thomas Hoving.

Hoving wrote the original book (of the same title) way back in 1981 and then he wrote a second edition (if you want to call it that) in 2001. This "new edition" has never actually been in print - and has always only been available as an e-book. The publisher is Cybereditions.

Yesterday I finally found it on Kobo and purchased it - before I checked if it was an epub or a PDF. I was just so excited to know that I could get it at long last. But then it didn't show up on my Library desktop so I started asking questions, and here we are.

As for those complicated instructions on authorizing a Kobo and moving a PDF to the Kobo, well I will think about doing it. I might get my husband to do it since he is far more technically minded than I am, and I dont want to screw this up, which I am more likely to do.

Thanks for the instructions anyway, guys - much appreciated.

taming · 05-05-2013, 03:40 PM

Kobo has a good guide to using ADE here: http://www.kobobooks.com/ade

05-04-2013, 07:26 PM	#1
Francesca Thomas Member Posts: 13 Karma: 4212 Join Date: Dec 2012 Location: Toronto, Ontario, Canada Device: Kobo Glo	missing books I just purchased 4 books from the Kobo store today and 3 of them are in my library but the 4th one is not. It happens to be the most expensive book, and one I have been waiting a long time to read, so I really do want it. It is listed in my account so I know I have purchased it. It does not seem to have a cover, so I checked all the black covers in my library and it is none of them. How do I get the book, or how do I get my money back? What details do you need? SHARKUS? Anyone?

05-04-2013, 10:09 PM	#10
Francesca Thomas Member Posts: 13 Karma: 4212 Join Date: Dec 2012 Location: Toronto, Ontario, Canada Device: Kobo Glo	OK at bottom right it says this - Read this on: Adobe Digital Editions More eReaders More When I click ereaders more I get this - You can read this item on your Kobo eReader or other select eReaders (see a list of supported eReaders). You will need a free application called Adobe Digital Editions to open your book and transfer it to your eReader. So I have the Adobe Digital Edition on my PC - how do I transfer the book to my ereader? At Top Right it says this - Adobe DRM PDF What's this? This item is in your library But right now I dont see it in my Desktop Library although it is in my Account Purchasing history. Right now I am not terribly worried. I have the book, and I can read it. It's just that it is NOT on my Kobo - that's all. Last edited by Francesca Thomas; 05-05-2013 at 04:57 AM.

05-05-2013, 04:52 AM	#14
Francesca Thomas Member Posts: 13 Karma: 4212 Join Date: Dec 2012 Location: Toronto, Ontario, Canada Device: Kobo Glo	Alright, Alright. This particular book that I am having trouble with is called King of the Confessors: a New Appraisal by Thomas Hoving. Hoving wrote the original book (of the same title) way back in 1981 and then he wrote a second edition (if you want to call it that) in 2001. This "new edition" has never actually been in print - and has always only been available as an e-book. The publisher is Cybereditions. Yesterday I finally found it on Kobo and purchased it - before I checked if it was an epub or a PDF. I was just so excited to know that I could get it at long last. But then it didn't show up on my Library desktop so I started asking questions, and here we are. As for those complicated instructions on authorizing a Kobo and moving a PDF to the Kobo, well I will think about doing it. I might get my husband to do it since he is far more technically minded than I am, and I dont want to screw this up, which I am more likely to do. Thanks for the instructions anyway, guys - much appreciated. Last edited by Francesca Thomas; 05-05-2013 at 04:55 AM.

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05-04-2013, 07:40 PM	#2
ciscopixie Enthusiast Posts: 31 Karma: 5868 Join Date: Jan 2012 Location: New Zealand Device: Kobo Aura HD, iPhone SE	Have you tried syncing your device? Maybe it'll show then

05-04-2013, 07:46 PM	#3
Francesca Thomas Member Posts: 13 Karma: 4212 Join Date: Dec 2012 Location: Toronto, Ontario, Canada Device: Kobo Glo	Yes I synched it and no luck. BUT I have found the book!! It shows up as a Adobe digital edition so I have to read it on my Adobe Digital Reader on my PC, NOT on my Kobo. Which IMO sucks - but hey - at least I found it and I can read it. I just wish it had gone to my Kobo and not to my PC.

05-04-2013, 07:57 PM	#4
sqdancer Guru Posts: 635 Karma: 891247 Join Date: Mar 2012 Location: Canada Device: Sony T2 T3, Kobo Glo H2O GloHD Clara Libra2, Kindle NT PW4, PB Verse	Try going to the purchased tab in your library on the website and bookmarking it. That should nudge it to the I'm reading tab and enable it to download. (FYI, even with the ADE copy, you can still sideload it to your device from your PC.)

05-04-2013, 08:07 PM	#5
Francesca Thomas Member Posts: 13 Karma: 4212 Join Date: Dec 2012 Location: Toronto, Ontario, Canada Device: Kobo Glo	I dont know if I can do that. Its listed as a PDF not as an Epub. It is listed under the I'm Reading tab of my Library in my account section, but it still not showing up in my library on the Kobo desktop. Can I download a PDF to my Kobo Glo? And if yes, HOW do I do that?

05-04-2013, 08:20 PM	#6
Francesca Thomas Member Posts: 13 Karma: 4212 Join Date: Dec 2012 Location: Toronto, Ontario, Canada Device: Kobo Glo	ok now my Kobo Glo has just updated with new software - version 2.5.0. I have seen people mention a newer version 2.5.1 - am I still out of date? And BTW my Calibre is also now "broken" I can no longer move books from Calibre to the Kobo Glo.

05-04-2013, 09:17 PM	#8
meeera Grand Sorcerer Posts: 5,797 Karma: 68145694 Join Date: Dec 2011 Location: Australia Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles	Which book is it, Francesca? If you go to its page at the Kobo store, and look at the bottom right of the page, it will tell you which devices it can be read on.

05-04-2013, 10:28 PM	#11
PeterT Grand Sorcerer Posts: 13,309 Karma: 78876004 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	In the "My Library / Purchased" section of the Kobo Books website http://www.kobobooks.com/library/purchased.html you will see all books you have bought. Besides each book you will see a blue box that will read ADOBE DRM EPUB or ADOBE DRM PDF (not sure of the exact wording for the PDF). Clickinng on this will download an ACSM file. This in turn when opened on your PC by ADE will download either the ePub or PDF format of the book. With ADE open and your Kobo attached to the PC you should be able to "drag" the book to the Kobo (again, within ADE).

05-05-2013, 01:00 AM	#13
PeterT Grand Sorcerer Posts: 13,309 Karma: 78876004 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	David; I think though from what was said that Francesca will be out of luck with that one book. Francesca; could you share with us the names of the books in question? Thanks !

05-05-2013, 03:40 PM	#15
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	Kobo has a good guide to using ADE here: http://www.kobobooks.com/ade