10 facts about Amazon - Page 2

wizwor · 04-01-2013, 06:55 AM

You never know how good (or bad) customer service is until you need it. I am a huge fan and long time customer of Amazon.com, so I have had a few occasions to use their CS and have had 100% satisfaction. Unrushed, engaged, helpful. Excellent customer service is what turns a vendor into a partner. Other CS winners...

Ally Bank
Liberty Mutual
Staples

I can't think of any other CS that isn't terrible.

library addict · 04-01-2013, 06:55 AM

I've only had two instances where Amazon chat wasn't helpful. One eventually got straightened out via email. For the most part they have great customer service.

I do miss being able to ship items back via USPS. Having to go to the UPS store is not as convenient for me.

CWatkinsNash · 04-01-2013, 11:50 AM

Amazon is also one of my favorites in terms of customer service. My other two top companies are Go Daddy and Dell. (I fully realize that many people do have issues with Dell's service, but I think an encounter some time back resulted in a note on my account because ever since then, they have been amazing.)

David Munch · 04-01-2013, 04:49 PM

Quote:

Originally Posted by forsooth

you one crazy guy!

I was young back then.

treadlightly · 04-01-2013, 05:06 PM

I worked for a company that named itself Cadabra, and ya, Amazon made the right move.

4691mls · 04-01-2013, 05:19 PM

Several years ago, I was trying to search for something on Amazon and due to the way their music search worked, the search results were useless. I emailed back and forth with their customer service people for some time - they kept sending me one boilerplate response after another, none of which related to my question.

I could have understood if whoever I was emailing with had just said, I'm sorry, our search currently does not have the ability to find what you're looking for. But no, they just kept ignoring my question entirely and sending me useless crap responses.

I discovered that Barnes and Noble had a better music search that would find what I was looking for, so I bought the product there. I have never bought anything from Amazon again due to the way they handled my question.

Apache · 04-01-2013, 07:21 PM

Quote:

Originally Posted by David Munch

11. The headquarter is not located in the Amazons. (Took me a few years to realize that!)

Good article.

12. Amazon is not run by an army of women warriors.

Apache

fjtorres · 04-01-2013, 08:40 PM

Quote:

Originally Posted by Apache

12. Amazon is not run by an army of women warriors.

Apache

More's the pity...

frahse · 04-01-2013, 08:55 PM

Quote:

Originally Posted by CWatkinsNash

Amazon is also one of my favorites in terms of customer service. My other two top companies are Go Daddy and Dell. (I fully realize that many people do have issues with Dell's service, but I think an encounter some time back resulted in a note on my account because ever since then, they have been amazing.)

I have been with Go Daddy, Global, and Yahoo, and now am with 1and1 which I think is much better.

frahse · 04-01-2013, 08:57 PM

Quote:

Originally Posted by Apache

12. Amazon is not run by an army of women warriors.

Apache

Doggone it. Are you sure. I love women warriors though I am not as battle ready as I was 20 years ago.

JeremyR · 04-02-2013, 12:18 AM

Their phone customer support might be great, but their email support is terrible.

caleb72 · 04-02-2013, 03:39 AM

I've only used their customer service once when I was having a problem with my Kindle 3G. I was completely and utterly shocked when I received a phone call from them in under 5 minutes from when I submitted my form.

When I saw that I could expect a quick turnaround, I scoffed because I'm in Australia and I thought there was no way they would give that prompt service to Aussies (cynical guy that I am). Suddenly I have a phone call and I was gobsmacked.

As for the service in the call itself, I don't think the response was brilliant in the end and there could be been better ways to go. It did actually solve my issue but it was more a brute force approach (factory reset) to what was most likely the classic indexing problem. At least he got me to back up the contents of my Kindle before he had me wipe everything - so could have been worse.

forsooth · 04-02-2013, 05:54 AM

Quote:

Originally Posted by David Munch

I was young back then.

all of us were

Apache · 04-02-2013, 07:19 AM

Quote:

Originally Posted by forsooth

all of us were

Except for those who are born old.
Apache

DiapDealer · 04-02-2013, 07:54 AM

Quote:

Originally Posted by JeremyR

Their phone customer support might be great, but their email support is terrible.

That's why you don't bother with the email support and just pick up the phone. That's where people get confused when talking about Amazon's "great customer support:" they're talking about when dealing with a human on the phone. Email support for extremely large entities always sucks... everywhere. That's why you don't use it... anywhere.

Amazon's CS is great = Amazon's phone/human CS is great.

Don't even bother with anything else.

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04-01-2013, 06:55 AM	#16
wizwor Wizard Posts: 1,068 Karma: 23867385 Join Date: Nov 2011 Device: kindle, fire	You never know how good (or bad) customer service is until you need it. I am a huge fan and long time customer of Amazon.com, so I have had a few occasions to use their CS and have had 100% satisfaction. Unrushed, engaged, helpful. Excellent customer service is what turns a vendor into a partner. Other CS winners... Ally Bank Liberty Mutual Staples I can't think of any other CS that isn't terrible.

04-01-2013, 06:55 AM	#17
library addict Grand Sorcerer Posts: 13,156 Karma: 37197878 Join Date: Nov 2010 Location: USA Device: Nexus 7 2, Samsung Galaxy Tab A 8" (retired=Sony PRS650, Kobo Mini)	I've only had two instances where Amazon chat wasn't helpful. One eventually got straightened out via email. For the most part they have great customer service. I do miss being able to ship items back via USPS. Having to go to the UPS store is not as convenient for me.

04-01-2013, 11:50 AM	#18
CWatkinsNash IOC Chief Archivist Posts: 3,950 Karma: 53868218 Join Date: Dec 2010 Location: Fruitland Park, FL, USA Device: Meebook M7, Paperwhite 2021, Fire HD 8+, Fire HD 10+, Lenovo Tab P12	Amazon is also one of my favorites in terms of customer service. My other two top companies are Go Daddy and Dell. (I fully realize that many people do have issues with Dell's service, but I think an encounter some time back resulted in a note on my account because ever since then, they have been amazing.)

04-01-2013, 05:06 PM	#20
treadlightly Wizard Posts: 1,370 Karma: 6957792 Join Date: Nov 2010 Location: Ottawa, ON Device: Kobo H2O	I worked for a company that named itself Cadabra, and ya, Amazon made the right move.

04-01-2013, 05:19 PM	#21
4691mls Wizard Posts: 2,776 Karma: 30081762 Join Date: Jan 2012 Location: US Device: ALL DEVICES ARE STOCK: Kobo Clara, Tolino Shine 2, Sony PRS-T3, T1	Several years ago, I was trying to search for something on Amazon and due to the way their music search worked, the search results were useless. I emailed back and forth with their customer service people for some time - they kept sending me one boilerplate response after another, none of which related to my question. I could have understood if whoever I was emailing with had just said, I'm sorry, our search currently does not have the ability to find what you're looking for. But no, they just kept ignoring my question entirely and sending me useless crap responses. I discovered that Barnes and Noble had a better music search that would find what I was looking for, so I bought the product there. I have never bought anything from Amazon again due to the way they handled my question.

04-02-2013, 12:18 AM	#26
JeremyR Guru Posts: 973 Karma: 2458402 Join Date: Aug 2010 Location: St. Louis Device: Kindle Keyboard, Nook HD+	Their phone customer support might be great, but their email support is terrible.

04-02-2013, 03:39 AM	#27
caleb72 Indie Advocate Posts: 2,863 Karma: 18794463 Join Date: Sep 2010 Location: Melbourne, Australia Device: Kindle	I've only used their customer service once when I was having a problem with my Kindle 3G. I was completely and utterly shocked when I received a phone call from them in under 5 minutes from when I submitted my form. When I saw that I could expect a quick turnaround, I scoffed because I'm in Australia and I thought there was no way they would give that prompt service to Aussies (cynical guy that I am). Suddenly I have a phone call and I was gobsmacked. As for the service in the call itself, I don't think the response was brilliant in the end and there could be been better ways to go. It did actually solve my issue but it was more a brute force approach (factory reset) to what was most likely the classic indexing problem. At least he got me to back up the contents of my Kindle before he had me wipe everything - so could have been worse.