Touch stuck on working screen

JenV · 03-24-2013, 02:16 PM

I downloaded some books from the Kbo shop, ejected and now I just have the smiley screen with working blobs continuously running. I can switch off and on but no change, neither does pressing the reset in the back. Tried re-connecting to the PC but not recognised. I can get blue lights and green lights. Help!!

Willa · 03-24-2013, 03:03 PM

There is a thread here with some suggestions

JenV · 03-24-2013, 03:48 PM

Quote:

Originally Posted by Willa

There is a thread here with some suggestions

Thanks - I had tried all those things before with no luck. Having left it for an hour unplugged but with the screen showing the working symbol I've been able to activate Restore (I hope - it's taking it's time, fingers crossed ....)

PeterT · 03-24-2013, 03:52 PM

My wife experienced issues when she went to update her Touch to the 2.4 series of firmware; it hung on the same smiley screen. I tried a few things, and finally just left it plugged in for some time to ensure the battery was fully charged.

I then did the reset reboot (with the unit powered off, hold down the home button and power on) which initiated a factory reset and all was fine (apart from having to reload all content etc).

JenV · 03-24-2013, 06:33 PM

Quote:

Originally Posted by PeterT

My wife experienced issues when she went to update her Touch to the 2.4 series of firmware; it hung on the same smiley screen. I tried a few things, and finally just left it plugged in for some time to ensure the battery was fully charged.

I then did the reset reboot (with the unit powered off, hold down the home button and power on) which initiated a factory reset and all was fine (apart from having to reload all content etc).

Thanks - its good advice. The desktop did update the software on the ereader so I guess it was something to do with that. Such a waste of time sorting it all out, you'd have thought Kobo would have found whatever makes it freeze up/corrupt and fix it.

After considerable time (and advice from you guys) we're back up and running. I had other plans for my Sunday evening though!

Thanks for your help.

PeterT · 03-24-2013, 06:38 PM

Glad you're back up and running

And yes.... I know the feeling about the time.... In my case it was the next morning when I was told of the problems.

03-24-2013, 02:16 PM	#1
JenV Junior Member Posts: 3 Karma: 10 Join Date: Mar 2013 Device: Kobo touch	stuck on working screen I downloaded some books from the Kbo shop, ejected and now I just have the smiley screen with working blobs continuously running. I can switch off and on but no change, neither does pressing the reset in the back. Tried re-connecting to the PC but not recognised. I can get blue lights and green lights. Help!!

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03-24-2013, 03:03 PM	#2
Willa Davidfor's friend 😊 Posts: 295 Karma: 284140 Join Date: Jan 2013 Location: U.K Device: Libra 2	There is a thread here with some suggestions

03-24-2013, 03:52 PM	#4
PeterT Grand Sorcerer Posts: 13,309 Karma: 78876004 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	My wife experienced issues when she went to update her Touch to the 2.4 series of firmware; it hung on the same smiley screen. I tried a few things, and finally just left it plugged in for some time to ensure the battery was fully charged. I then did the reset reboot (with the unit powered off, hold down the home button and power on) which initiated a factory reset and all was fine (apart from having to reload all content etc).

03-24-2013, 06:38 PM	#6
PeterT Grand Sorcerer Posts: 13,309 Karma: 78876004 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	Glad you're back up and running And yes.... I know the feeling about the time.... In my case it was the next morning when I was told of the problems.