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Old 02-13-2013, 11:24 AM   #676
cfrizz
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Me thinks they've lost potential customers.
Lots of them!
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Old 02-17-2013, 01:16 AM   #677
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Me thinks they've lost potential customers.
I tried calling a couple of times. Had them check the code I received to transfer the books and had two different people tell me they would escalate it and get my books transferred. Its been about four weeks since the last call and nothing. I'm thankful I learned about freeing my books from DRM a long time ago so I have them, but I will obviously never do business with B&N again. I sold my Tablet and Color and my Nook Classic hasn't been charged in months. Glad that B&N is doing so well right now they don't need someone that spent a bunch of money at Fictionwise buying books from them.
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Old 02-19-2013, 02:05 PM   #678
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I received the following email:

Quote:
Dear Fictionwise Customer,

Please note that as of December 9, 2012, your Fictionwise Micropay Dollars and Rewards are no longer valid and cannot be spent. Because you still have unspent Micropay Dollars or Rewards, we are sending you a promotional certificate to NOOK.com in an equal amount (below). This promotional certificate is valid through April 30, 2013.

...
It also contained a promo code that could be redeemed for $5.

The email was from "barnesandnoble@m.bn.com". Any chance this is a scam?

Thanks.
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Old 02-19-2013, 02:06 PM   #679
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Even though my library has been transferred, I just got a code from BN about half an hour ago....

This really is a Clutterbuck.
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Old 02-19-2013, 02:11 PM   #680
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Quote:
Originally Posted by John F View Post
I received the following email:



It also contained a promo code that could be redeemed for $5.

The email was from "barnesandnoble@m.bn.com". Any chance this is a scam?

Thanks.
They did say they were going to send out cheques, but account balances at B&N seem possible too. It doesn't sound like a scam to me. (bn.com is a Barnes & Noble domain)
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Old 02-19-2013, 07:46 PM   #681
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Quote:
Originally Posted by John F View Post
I received the following email:



It also contained a promo code that could be redeemed for $5.

The email was from "barnesandnoble@m.bn.com". Any chance this is a scam?

Thanks.
I checked all my email from B&N are from that email address it sounds legit to me.
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Old 02-20-2013, 01:34 AM   #682
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I still haven't received a code.

I downloaded all my books, but I've heard nothing from BN since the initial email last November.
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Old 02-20-2013, 05:25 AM   #683
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Originally Posted by Lemurion View Post

This really is a Clutterbuck.
Heh - we had a customer called Major Clutterbuck (for real).

Maybe he works for B&N now.
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Old 02-20-2013, 06:48 PM   #684
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I still haven't received a code.

I downloaded all my books, but I've heard nothing from BN since the initial email last November.
You are not alone, Kate. The only notification I ever received was this thread.
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Old 02-20-2013, 07:00 PM   #685
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You are not alone, Kate. The only notification I ever received was this thread.
Same here.

Fortunately, I back up everything.
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Old 02-21-2013, 04:28 AM   #686
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Like most others in this thread I have backed up my purchases so I am not hanging on B&N to transfer the stuff.

But...

Why bother doing it at all if it was going to be this protracted, this badly organised. It would have been less bad PR to simply shut down Fictionwise and transfer nothing. A few weeks of bad PR then business as usual. This lingering death is painful.
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Old 02-21-2013, 07:00 AM   #687
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Can you imagine what a mess it is going to be when they go belly up? Or maybe they will simply shut down with no access at all for those who don't know that they should have backed up their books.
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Old 03-01-2013, 08:09 AM   #688
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Three free books have appeared in my UK Nook account, but no sign of my Fictionwise purchases.
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Old 03-01-2013, 10:09 AM   #689
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Three free books have appeared in my UK Nook account, but no sign of my Fictionwise purchases.
I can only suggest giving B&N a call (via skype if you want to avoid the transatlantic telephone cost).
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Old 03-01-2013, 11:23 AM   #690
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Just as an update, The Lord of the Rings just appeared in my account the other day. Looks like they're finally fixing the Two Towers debacle.
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