My books don't appear at all!

RobertP · 02-17-2013, 06:35 PM

I have a Kindle Paperwhite I bought 2 months ago from the states, but I live in Canada. The problem is that I put books in .mobi format on the reader, when connected to the computer in USB format, and when I disconnect it, the books do not appear on the kindle. If I check "Device" it says "All items (0)" and but when I go to "Docs" it does show one or two books, but that's it. There are a lot more books on it, maybe about 15. When I re-connect it to the computer by USB, the books are all still there in the documents folder, but they don't appear on the kindle. Why does this happen?

More information: The first month or so, it worked fine. It was able to read all books just fine. But then I had to de-register it and register another account because it wasn't the right name, and that's when this problem started. After a while, I de-registered it again and re-registered it under the original account, and it still does the same thing.

The last few times, I turned on Airplane mode so that it doesn't connect to the internet at all. The same thing keeps happening. I don't understand. Can someone help me? Thank you.

Blossom · 02-17-2013, 06:39 PM

I would do a factory reset then registered it to the right account and then try to add the books again.

pidgeon92 · 02-17-2013, 06:48 PM

If they are .mobi books obtained from somewhere other than Amazon, it won't make a difference what account the device is registered to, or if it is registered at all. Airplane mode is irrelevent.

Check if there are any odd characters in the filenames of the ebooks that you put on the Kindle. I'd remove any character that isn't a letter or number from all filenames.

A restart done via the menu might help. A factory reset would be the next step if a regular restart doesn't work.

If that all fails, the next thing I would do is import the books into Calibre, convert them to .mobi (even though they are already in that format), and transfer them to the Kindle using Calibre.

crich70 · 02-17-2013, 10:48 PM

Also are you sure you put the books in the right folder? If they aren't put in the documents folder then they probably won't show up as being on the reader.

VaultBoy · 02-18-2013, 01:46 AM

Yeah, check the folders.

Otherwise, maybe you have a bunch of corrupt files.

RobertP · 02-18-2013, 03:05 AM

I have done a factory reset before I opened this thread. Well, if by factory reset you mean the 'Reset Device' option under the 'Settings' menu. It did not fix the problem.

All the .mobi files are in the 'Documents' folder and I don't think they are named weirdly. All of them worked fine for a month or so, and they were in the same directory and named the same as they are now. Most of them were already created using Calibre (I had to convert most of them from ePub format).

Tomorrow I will try a few more things, maybe another reset. I will also try transferring the books to the device using Calibre, and maybe re-converting them again before that.

twobob · 02-18-2013, 01:04 PM

hmm.. I would remove them all.

and then add one. That I KNEW worked. test the index.
then repeat with stuff I was "less sure off"

perhaps a "newly" added title cause the failure? Total and utter guesswork.

It's always easier/better to work from a known set of variables.
remove calibre from the equation.

Do the titles get listed in things like HACKED UP READER?

that might indicate that in fact it is your system/indexes that got corrupted somehow

I am no expert in this area. but if feels like mangled indexing.

Using a 3rd party app that DOESNT rely in Amazons Indexing could confirm that.
hope that helps.

I note that https://www.mobileread.com/forums/sho...8&postcount=51 there appears to be a lot of noise about the latest indexer not being super solid.

kzod · 02-18-2013, 09:11 PM

I also vote that it's one bad file mixed in there. I had a bad Mobi that made all of my books disappear.

02-17-2013, 06:35 PM	#1
RobertP Member Posts: 10 Karma: 475214 Join Date: Jan 2010 Location: Toronto Device: Kindle Paperwhite	My books don't appear at all! I have a Kindle Paperwhite I bought 2 months ago from the states, but I live in Canada. The problem is that I put books in .mobi format on the reader, when connected to the computer in USB format, and when I disconnect it, the books do not appear on the kindle. If I check "Device" it says "All items (0)" and but when I go to "Docs" it does show one or two books, but that's it. There are a lot more books on it, maybe about 15. When I re-connect it to the computer by USB, the books are all still there in the documents folder, but they don't appear on the kindle. Why does this happen? More information: The first month or so, it worked fine. It was able to read all books just fine. But then I had to de-register it and register another account because it wasn't the right name, and that's when this problem started. After a while, I de-registered it again and re-registered it under the original account, and it still does the same thing. The last few times, I turned on Airplane mode so that it doesn't connect to the internet at all. The same thing keeps happening. I don't understand. Can someone help me? Thank you.

02-17-2013, 06:48 PM	#3
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	If they are .mobi books obtained from somewhere other than Amazon, it won't make a difference what account the device is registered to, or if it is registered at all. Airplane mode is irrelevent. Check if there are any odd characters in the filenames of the ebooks that you put on the Kindle. I'd remove any character that isn't a letter or number from all filenames. A restart done via the menu might help. A factory reset would be the next step if a regular restart doesn't work. If that all fails, the next thing I would do is import the books into Calibre, convert them to .mobi (even though they are already in that format), and transfer them to the Kindle using Calibre. Last edited by pidgeon92; 02-17-2013 at 06:51 PM.

02-18-2013, 01:04 PM	#7
twobob ( ͡° ͜ʖ ͡°){ʇlnɐɟ ƃǝs}Týr Posts: 6,586 Karma: 6299993 Join Date: Jun 2012 Location: uti gratia usura (Yao ying da ying; Mo ying da yieng) Device: PW-WIFI\|K5-3G+WIFI\| K4\|K3-3G\|DXG\|K2\| Rooted Nook Touch	hmm.. I would remove them all. and then add one. That I KNEW worked. test the index. then repeat with stuff I was "less sure off" perhaps a "newly" added title cause the failure? Total and utter guesswork. It's always easier/better to work from a known set of variables. remove calibre from the equation. Do the titles get listed in things like HACKED UP READER? that might indicate that in fact it is your system/indexes that got corrupted somehow I am no expert in this area. but if feels like mangled indexing. Using a 3rd party app that DOESNT rely in Amazons Indexing could confirm that. hope that helps. I note that https://www.mobileread.com/forums/sho...8&postcount=51 there appears to be a lot of noise about the latest indexer not being super solid. Last edited by twobob; 02-18-2013 at 01:06 PM.

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02-17-2013, 06:39 PM	#2
Blossom Treasure Seeker Posts: 18,708 Karma: 26026435 Join Date: Mar 2010 Device: Kobo HD Glo, Kindles, Kindle Fires, Andriod Devices	I would do a factory reset then registered it to the right account and then try to add the books again.

02-17-2013, 10:48 PM	#4
crich70 Grand Sorcerer Posts: 11,310 Karma: 43993832 Join Date: Feb 2010 Location: Monroe Wisconsin Device: K3, Kindle Paperwhite, Calibre, and Mobipocket for Pc (netbook)	Also are you sure you put the books in the right folder? If they aren't put in the documents folder then they probably won't show up as being on the reader.

02-18-2013, 01:46 AM	#5
VaultBoy Addict Posts: 206 Karma: 1683142 Join Date: Nov 2012 Device: Kindle of many shapes, PIPBoy 3000	Yeah, check the folders. Otherwise, maybe you have a bunch of corrupt files.

02-18-2013, 03:05 AM	#6
RobertP Member Posts: 10 Karma: 475214 Join Date: Jan 2010 Location: Toronto Device: Kindle Paperwhite	I have done a factory reset before I opened this thread. Well, if by factory reset you mean the 'Reset Device' option under the 'Settings' menu. It did not fix the problem. All the .mobi files are in the 'Documents' folder and I don't think they are named weirdly. All of them worked fine for a month or so, and they were in the same directory and named the same as they are now. Most of them were already created using Calibre (I had to convert most of them from ePub format). Tomorrow I will try a few more things, maybe another reset. I will also try transferring the books to the device using Calibre, and maybe re-converting them again before that.

02-18-2013, 09:11 PM	#8
kzod Member Posts: 13 Karma: 546488 Join Date: Dec 2012 Device: KPW	I also vote that it's one bad file mixed in there. I had a bad Mobi that made all of my books disappear.