Fictionwise has shut down! - Page 40

pdurrant · 01-21-2013, 08:29 AM

Still no books from fictionwise in my nook UK account yet.

GeoffC · 01-21-2013, 09:48 AM

I've given in - I'll just trust to my calibre library....

bookfanmd · 01-25-2013, 08:35 PM

Quote:

Originally Posted by pdurrant

And only got back a pointer to the FAQ. I don't suppose there are many people on the Fictionwise customer service desk now!

I haven't received a check either and my membership was good until May 2020. I've contacted FW support but no response yet.

ChristopherTD · 01-28-2013, 04:34 AM

FWIW I solved the issue of UK Nook thinking I was in some other country. That country was undefined since I hadn't entered any payment details. Once I attached a UK credit card to the account it decided I was allowed to see books on the UK Nook store. Still nothing imported from Fictionwise though.

GeoffC · 01-31-2013, 09:13 AM

What was the deadline for the transfer

HarryT · 01-31-2013, 09:15 AM

Today - 31st Jan - is when FW officially closes, I believe.

pdurrant · 01-31-2013, 09:36 AM

Still no transferred books in my nook.co.uk account. (Nor in my nook.com account, but that has a different email address, so they certainly shouldn't end up there!)

GeoffC · 01-31-2013, 10:00 AM

The rest of the day should prove interesting, then !

pdurrant · 01-31-2013, 10:18 AM

I don't think the transfer time is tied to the time that the Fictionwise web site is running.

pdurrant · 01-31-2013, 10:26 AM

I have contacted Barnes & Noble again on their customer support line via Skype. They are 'escalating' the problem. They might even phone me back.

Good grief! Email! Text Messages! What's this obsession with phone calls?

JSWolf · 01-31-2013, 10:58 AM

I got a message saying I had credit left from Fictionwise and then a message saying the amount was in error and I'd be getting an email soon with the proper amount.

pdurrant · 01-31-2013, 10:59 AM

I didn't have any credit left, but I do have four years of Buywise club membership, about which I have heard nothing yet (apart from the generic info in the FAQs).

HarryT · 01-31-2013, 11:01 AM

I never got any reply from my often-repeated request to have my copy of "The Two Towers" replaced with "The Lord of the Rings" omnibus. I suspect that's now a lost cause.

pdurrant · 01-31-2013, 11:03 AM

I don't think it's necessarily a lost cause. This is a known (to B&N) problem, and I suspect that they'll fix it eventually.

Mind you, they'll probably then cause everyone who had actually bought The Two Towers to receive The Lord of the Rings instead!

fjtorres · 01-31-2013, 12:02 PM

Quote:

Originally Posted by pdurrant

I have contacted Barnes & Noble again on their customer support line via Skype. They are 'escalating' the problem. They might even phone me back.

Be patient. Riggio is a busy guy so it'll take him a while to get around to authorizing action on the Fictionwise customer issues.

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01-21-2013, 08:29 AM	#586
pdurrant The Grand Mouse 高貴的老鼠 Posts: 74,001 Karma: 315160596 Join Date: Jul 2007 Location: Norfolk, England Device: Kindle Oasis	Still no books from fictionwise in my nook UK account yet.

01-21-2013, 09:48 AM	#587
GeoffC Chocolate Grasshopper ... Posts: 27,599 Karma: 20821184 Join Date: Mar 2008 Location: Scotland Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW	I've given in - I'll just trust to my calibre library....

01-28-2013, 04:34 AM	#589
ChristopherTD Addict Posts: 343 Karma: 1010002 Join Date: Apr 2008 Location: London. UK Device: Marvin Reader on iPad Air (via Calibre)	FWIW I solved the issue of UK Nook thinking I was in some other country. That country was undefined since I hadn't entered any payment details. Once I attached a UK credit card to the account it decided I was allowed to see books on the UK Nook store. Still nothing imported from Fictionwise though.

01-31-2013, 09:13 AM	#590
GeoffC Chocolate Grasshopper ... Posts: 27,599 Karma: 20821184 Join Date: Mar 2008 Location: Scotland Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW	What was the deadline for the transfer

01-31-2013, 09:15 AM	#591
HarryT eBook Enthusiast Posts: 85,549 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Today - 31st Jan - is when FW officially closes, I believe.

01-31-2013, 09:36 AM	#592
pdurrant The Grand Mouse 高貴的老鼠 Posts: 74,001 Karma: 315160596 Join Date: Jul 2007 Location: Norfolk, England Device: Kindle Oasis	Still no transferred books in my nook.co.uk account. (Nor in my nook.com account, but that has a different email address, so they certainly shouldn't end up there!)

01-31-2013, 10:00 AM	#593
GeoffC Chocolate Grasshopper ... Posts: 27,599 Karma: 20821184 Join Date: Mar 2008 Location: Scotland Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW	The rest of the day should prove interesting, then !

01-31-2013, 10:18 AM	#594
pdurrant The Grand Mouse 高貴的老鼠 Posts: 74,001 Karma: 315160596 Join Date: Jul 2007 Location: Norfolk, England Device: Kindle Oasis	I don't think the transfer time is tied to the time that the Fictionwise web site is running.

01-31-2013, 10:26 AM	#595
pdurrant The Grand Mouse 高貴的老鼠 Posts: 74,001 Karma: 315160596 Join Date: Jul 2007 Location: Norfolk, England Device: Kindle Oasis	I have contacted Barnes & Noble again on their customer support line via Skype. They are 'escalating' the problem. They might even phone me back. Good grief! Email! Text Messages! What's this obsession with phone calls?

01-31-2013, 10:58 AM	#596
JSWolf Resident Curmudgeon Posts: 79,796 Karma: 146391129 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	I got a message saying I had credit left from Fictionwise and then a message saying the amount was in error and I'd be getting an email soon with the proper amount.

01-31-2013, 10:59 AM	#597
pdurrant The Grand Mouse 高貴的老鼠 Posts: 74,001 Karma: 315160596 Join Date: Jul 2007 Location: Norfolk, England Device: Kindle Oasis	I didn't have any credit left, but I do have four years of Buywise club membership, about which I have heard nothing yet (apart from the generic info in the FAQs).

01-31-2013, 11:01 AM	#598
HarryT eBook Enthusiast Posts: 85,549 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	I never got any reply from my often-repeated request to have my copy of "The Two Towers" replaced with "The Lord of the Rings" omnibus. I suspect that's now a lost cause.

01-31-2013, 11:03 AM	#599
pdurrant The Grand Mouse 高貴的老鼠 Posts: 74,001 Karma: 315160596 Join Date: Jul 2007 Location: Norfolk, England Device: Kindle Oasis	I don't think it's necessarily a lost cause. This is a known (to B&N) problem, and I suspect that they'll fix it eventually. Mind you, they'll probably then cause everyone who had actually bought The Two Towers to receive The Lord of the Rings instead!