01-29-2013, 11:09 AM | #1 |
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50% OFF All Delphi Poets ebooks on http://www.delphiclassics.com
http://www.delphiclassics.com right now offers 50% off all of their titles in the Delphi Poets Series with coupon code SKYLARK. Great!
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01-29-2013, 12:54 PM | #2 |
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Well, I was happy to see this and when I try to log into my account there:
We regret that due to a serious error caused by our webhosting company all past customer account details were deleted from our servers. Previous customers will need to create a new account. We sincerely apologise for the inconvenience. An announcement will be made soon regarding updates and past orders. Wow. |
01-29-2013, 01:00 PM | #3 | |
Omnivorous
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From an email I received this morning:
Quote:
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01-29-2013, 01:03 PM | #4 |
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Doesn't give you much faith in the future stability of the site...but it is what it is. Too bad, as I've always championed Delphi as the books to get.
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01-29-2013, 01:06 PM | #5 |
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They better expand those discounts to their entire line if they want me back.
Too bad.....a good company, but a lousy decision to go with that webhost. Don |
01-29-2013, 01:11 PM | #6 | |
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Quote:
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01-29-2013, 01:32 PM | #7 |
monkey on the fringe
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Shouldn't files and backups be done by two different hosts?
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01-29-2013, 02:29 PM | #8 |
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01-29-2013, 06:12 PM | #9 | |
Now what?
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Well, depending on the number of updates they issue over the next 12 months, they're going to be giving away a lot of free books. Since they claim to have lost all customer purchase records, how can they really verify your past purchase?
Quote:
and, FWIW, not all legitimate order numbers are 4 digit - I saved my confirmation emails, and my very first order number (which contained the Charles Dickens volume cited above) was under 100. |
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01-29-2013, 06:27 PM | #10 |
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I'm honestly very disappointed in Delphi. I realize it wasn't their fault, but what the heck? A mistake in a webhost destroys everything?
And I *don't* save receipts. I expect I'll be able to go back to the site and retrieve books as I need to. Delphi is going to have to do some pretty fast talking to get me back. |
01-29-2013, 08:51 PM | #11 |
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So, IF I'm reading this correctly... Even though we were promised free updates to our purchases as long as they come out, we're now told we will only get these updates through January 2014? So if major corrections or changes are made in a book I've previously purchased from them after the cutoff date, I would have to repurchase the book to get the updates? I'm wrong, right? I hope so..
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01-29-2013, 08:57 PM | #12 | |
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Nope, doesn't look like you're wrong.
Quote:
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01-29-2013, 09:06 PM | #13 |
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They've always promoted the fact that they'll add more works to their collected editions as they become available re: copyright, available via their free updates. I guess that is not the case for a single title they've sold any longer.
I really don't think they have any idea how bad this is? I'd be falling over backwards to make things right rather than saying this is the way it is, take it or leave it. Pretty crazy stuff, in my opinion..! |
01-30-2013, 11:44 AM | #14 |
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I've bought quite a few books from Delphi, many with the copyright restricted contents (US). Given the low prices of their volumes I tend to wait until there are 5-10 books I want to buy, so I was waiting for a few more books to be added to Series Three before I made my next purchase. Now I'll have to make a decision about whether to continue purchasing from them.
Delphi made a commitment to provide free lifetime updates and are now reneging on that commitment unless we can prove we bought the books (I don't keep receipts, paper or otherwise, once I am satisfied with a product). I contrast that with the very costly and error-prone efforts being made by Barnes & Noble to honor the purchases made on both Fictionwise and eReader.com. I will admit there have been all kinds of problems, but they are at least trying to make good ... and they aren't asking us to provide proof that we bought the books. I guess I'll have to decide whether or not I still value the service/products they provide at such a low price given that their guarantee for free future updates isn't worth even the paper it isn't written on. I suspect that decision will be made on a case-by-case basis. For certain I will no longer buy volumes that are missing significant works of an author until after those works have been added. |
01-30-2013, 11:54 AM | #15 |
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The fact that they had no backup is shameful.
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