Website and Kobo desktop issues

kiwipippa · 07-01-2011, 04:42 PM

I am having a problem with both the kobobooks.com website and the desktop app. Both seem to be having problems rendering some images - this has only happened this morning, last night it was perfect.

On the website under My library all the buttons to download epubs are missing, and when you browse books, many covers are replaced with a grey empty box (not the same as the red cross box that you get in IE sometimes, this is a simple grey square). I've tried using Chrome and Firefox, same result.

In the kobo desktop, the shop is HTML based only, no images at all. I logged out of the desktop then back in again, then sync'd - all my books downloaded again without covers - and without even the publisher generic covers.

also tried via my phone (3G so not connected to my router). Was unable to connect to the site at all.

Is this just a problem at my end - in which case I'll wait and hopefully it will go away - or are others seeing problems as well (it is Canada Day so maybe the site has issues they aren't aware of).

kiwipippa · 07-01-2011, 04:48 PM

Must be just me - the same thing has now happened to mobileread.com, all HTML based.

Joe563 · 07-01-2011, 04:51 PM

The Kobo Desktop application (using Chrome) and the Kobobooks website show no problems on my computer. Whenever I have problems similar to the ones you describe I power off my router and after a power on the problem is usually gone.

GrammaGoofus · 01-22-2013, 11:08 AM

I am dismayed using the Kobo Desktop as I constantly run into the "Not responding". I use Google Chrome. Upon suggestions, I uninstalled and reinstalled without success.

Mrs_Often · 01-22-2013, 04:07 PM

Quote:

Originally Posted by GrammaGoofus

I am dismayed using the Kobo Desktop as I constantly run into the "Not responding". I use Google Chrome. Upon suggestions, I uninstalled and reinstalled without success.

Are you using the Kobo Desktop app (standalone program) or using Chrome to browse to one of the kobo sites? Two different things.

07-01-2011, 04:42 PM	#1
kiwipippa Fanatic Posts: 578 Karma: 613022 Join Date: Aug 2010 Location: New Zealand Device: kobo glo, kobo touch (dead), kindle touch, android phone	Website and Kobo desktop issues I am having a problem with both the kobobooks.com website and the desktop app. Both seem to be having problems rendering some images - this has only happened this morning, last night it was perfect. On the website under My library all the buttons to download epubs are missing, and when you browse books, many covers are replaced with a grey empty box (not the same as the red cross box that you get in IE sometimes, this is a simple grey square). I've tried using Chrome and Firefox, same result. In the kobo desktop, the shop is HTML based only, no images at all. I logged out of the desktop then back in again, then sync'd - all my books downloaded again without covers - and without even the publisher generic covers. also tried via my phone (3G so not connected to my router). Was unable to connect to the site at all. Is this just a problem at my end - in which case I'll wait and hopefully it will go away - or are others seeing problems as well (it is Canada Day so maybe the site has issues they aren't aware of).

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07-01-2011, 04:48 PM	#2
kiwipippa Fanatic Posts: 578 Karma: 613022 Join Date: Aug 2010 Location: New Zealand Device: kobo glo, kobo touch (dead), kindle touch, android phone	Must be just me - the same thing has now happened to mobileread.com, all HTML based.

07-01-2011, 04:51 PM	#3
Joe563 Never spit into the wind. Posts: 328 Karma: 23499 Join Date: Jun 2011 Location: New Westminster, BC Device: Kobo Original, Kobo Touch, Kobo Android(smartphone & tablet)	The Kobo Desktop application (using Chrome) and the Kobobooks website show no problems on my computer. Whenever I have problems similar to the ones you describe I power off my router and after a power on the problem is usually gone.

01-22-2013, 11:08 AM	#4
GrammaGoofus Junior Member Posts: 1 Karma: 10 Join Date: Jan 2013 Device: Kobo Touch Edition	I am dismayed using the Kobo Desktop as I constantly run into the "Not responding". I use Google Chrome. Upon suggestions, I uninstalled and reinstalled without success.