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Old 01-20-2013, 12:15 PM   #1
Dukan
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Device: Trekstore eBook-Reader 4.0 (Pyrus) EBR40-a
Trekstor Pyrus is not detected on Windows
Im using the Trekstor Pyrus Reader with Calibre 9.15 on two different PCs, one Linux and one Windows.

Both systems recognise the device and it's storage.

But Calibre only detects it on Linux.

Here is the debug information of Calibre on Windows:

Any idea what's wrong here?

Spoiler:
calibre 0.9.15 [64bit] isfrozen: True is64bit: True
Windows-7-6.1.7600 Windows ('64bit', 'WindowsPE')
('Windows', '7', '6.1.7600')
Python 2.7.3
Windows: ('7', '6.1.7600', '', 'Multiprocessor Free')
USB devices on system:
[u'usb\\root_hub20&vid8086&pid3b3c&rev0005',
u'usb\\root_hub20&vid8086&pid3b34&rev0005',
u'usb\\vid_046d&pid_c52f&rev_2201',
u'usb\\vid_046d&pid_c52f&rev_2201&mi_00',
u'usb\\vid_046d&pid_c52f&rev_2201&mi_01',
u'usb\\vid_090c&pid_1000&rev_1000',
u'usb\\vid_1e68&pid_005c&rev_0100',
u'usb\\vid_5986&pid_0149&rev_0003',
u'usb\\vid_5986&pid_0149&rev_0003&mi_00',
u'usb\\vid_8087&pid_0020&rev_0000',
u'usb\\vid_8087&pid_0020&rev_0000']
Unable to get free space for drive: I
(21, 'GetDiskFreeSpaceEx', 'Das Ger\xe4t ist nicht bereit.')
Drives detected:
(0) H:\ ~ \\?\STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_&PROD_EBOO K_READER&REV_1.00#B62526D011F480443344741A89E24C&0 #{53F56307-B6BF-11D0-94F2-00A0C91EFB8B}#{53F5630D-B6BF-11D0-94F2-00A0C91EFB8B}
(0) G:\ ~ \\?\STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_&PROD_&REV _#11070255009463&0#{53F56307-B6BF-11D0-94F2-00A0C91EFB8B}#{53F5630D-B6BF-11D0-94F2-00A0C91EFB8B}

No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
[u'\\\\?\\wpdbusenumroot#umb#2&37c186b&0&storage#vo lume#_??_usbstor#disk&ven_&prod_ebook_reader&rev_1 .00#b62526d011f480443344741a89e24c&0##{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\wpdbusenumroot#umb#2&37c186b&0&storage#vo lume#_??_usbstor#disk&ven_&prod_&rev_#110702550094 63&0##{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\wpdbusenumroot#umb#2&37c186b&0&storage#vo lume#_??_usbstor#disk&ven_&prod_ebook_reader&rev_1 .00#b62526d011f480443344741a89e24c&1##{6ac27878-a6fa-4155-ba85-f98f491d4f33}']
No suitable MTP devices found

Looking for devices...
u'usb\\vid_1e68&pid_005c&rev_0100'
No match found in: \\?\STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_&PROD_EBOO K_READER&REV_1.00#B62526D011F480443344741A89E24C&0 #{53F56307-B6BF-11D0-94F2-00A0C91EFB8B}#{53F5630D-B6BF-11D0-94F2-00A0C91EFB8B}
No match found in: \\?\STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_&PROD_&REV _#11070255009463&0#{53F56307-B6BF-11D0-94F2-00A0C91EFB8B}#{53F5630D-B6BF-11D0-94F2-00A0C91EFB8B}

Devices possibly connected: None
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Old 01-20-2013, 12:24 PM   #2
theducks
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Quote:
Originally Posted by Dukan View Post
Im using the Trekstor Pyrus Reader with Calibre 9.15 on two different PCs, one Linux and one Windows.

Both systems recognise the device and it's storage.

But Calibre only detects it on Linux.

Here is the debug information of Calibre on Windows:

Any idea what's wrong here?

Spoiler:
calibre 0.9.15 [64bit] isfrozen: True is64bit: True
Windows-7-6.1.7600 Windows ('64bit', 'WindowsPE')
('Windows', '7', '6.1.7600')
Python 2.7.3
Windows: ('7', '6.1.7600', '', 'Multiprocessor Free')
USB devices on system:
[u'usb\\root_hub20&vid8086&pid3b3c&rev0005',
u'usb\\root_hub20&vid8086&pid3b34&rev0005',
u'usb\\vid_046d&pid_c52f&rev_2201',
u'usb\\vid_046d&pid_c52f&rev_2201&mi_00',
u'usb\\vid_046d&pid_c52f&rev_2201&mi_01',
u'usb\\vid_090c&pid_1000&rev_1000',
u'usb\\vid_1e68&pid_005c&rev_0100',
u'usb\\vid_5986&pid_0149&rev_0003',
u'usb\\vid_5986&pid_0149&rev_0003&mi_00',
u'usb\\vid_8087&pid_0020&rev_0000',
u'usb\\vid_8087&pid_0020&rev_0000']
Unable to get free space for drive: I
(21, 'GetDiskFreeSpaceEx', 'Das Ger\xe4t ist nicht bereit.')
Drives detected:
(0) H:\ ~ \\?\STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_&PROD_EBOO K_READER&REV_1.00#B62526D011F480443344741A89E24C&0 #{53F56307-B6BF-11D0-94F2-00A0C91EFB8B}#{53F5630D-B6BF-11D0-94F2-00A0C91EFB8B}
(0) G:\ ~ \\?\STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_&PROD_&REV _#11070255009463&0#{53F56307-B6BF-11D0-94F2-00A0C91EFB8B}#{53F5630D-B6BF-11D0-94F2-00A0C91EFB8B}

No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
[u'\\\\?\\wpdbusenumroot#umb#2&37c186b&0&storage#vo lume#_??_usbstor#disk&ven_&prod_ebook_reader&rev_1 .00#b62526d011f480443344741a89e24c&0##{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\wpdbusenumroot#umb#2&37c186b&0&storage#vo lume#_??_usbstor#disk&ven_&prod_&rev_#110702550094 63&0##{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\wpdbusenumroot#umb#2&37c186b&0&storage#vo lume#_??_usbstor#disk&ven_&prod_ebook_reader&rev_1 .00#b62526d011f480443344741a89e24c&1##{6ac27878-a6fa-4155-ba85-f98f491d4f33}']
No suitable MTP devices found

Looking for devices...
u'usb\\vid_1e68&pid_005c&rev_0100'
No match found in: \\?\STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_&PROD_EBOO K_READER&REV_1.00#B62526D011F480443344741A89E24C&0 #{53F56307-B6BF-11D0-94F2-00A0C91EFB8B}#{53F5630D-B6BF-11D0-94F2-00A0C91EFB8B}
No match found in: \\?\STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_&PROD_&REV _#11070255009463&0#{53F56307-B6BF-11D0-94F2-00A0C91EFB8B}#{53F5630D-B6BF-11D0-94F2-00A0C91EFB8B}

Devices possibly connected: None
MTP devices are not supported on XP.
You could upgrade your Windows to W7 (Why do Vista )
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Old 01-20-2013, 12:24 PM   #3
kovidgoyal
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Your device is not reporting a vendor name to windows, see:

VEN_&PROD_EBOOK_READER

in the debug output, which means calibre cannot detect it on windows. You can use connect to fodler instead.
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Old 01-25-2013, 07:26 AM   #4
Dukan
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Posts: 3
Karma: 10
Join Date: Jan 2013
Device: Trekstore eBook-Reader 4.0 (Pyrus) EBR40-a
Quote:
Originally Posted by theducks View Post
MTP devices are not supported on XP.
You could upgrade your Windows to W7 (Why do Vista )
As you can see on the second line of the debug info, I am running Win7 64bit.
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Old 01-25-2013, 07:39 AM   #5
Dukan
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Posts: 3
Karma: 10
Join Date: Jan 2013
Device: Trekstore eBook-Reader 4.0 (Pyrus) EBR40-a
Quote:
Originally Posted by kovidgoyal View Post
Your device is not reporting a vendor name to windows, see:

VEN_&PROD_EBOOK_READER

in the debug output, which means calibre cannot detect it on windows. You can use connect to fodler instead.
OK, I'm already using connect to folder. Device detection would be convenient though.

Any idea why Windows does not get the vendor information? Linux does.
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Old 01-25-2013, 09:25 AM   #6
theducks
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Quote:
Originally Posted by Dukan View Post
As you can see on the second line of the debug info, I am running Win7 64bit.
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Old 01-25-2013, 11:07 AM   #7
kovidgoyal
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Quote:
Originally Posted by Dukan View Post
Any idea why Windows does not get the vendor information? Linux does.
Buggy firmware? I have no idea, you need to contact the device manufacturer.
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pyrus, trekstor pyrus, tresktore, windows

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