Problems about diagnostics - Page 2

ixtab · 01-16-2013, 08:34 AM

Seems like you killed your Kindle by whatever you tried to do in the first place.

If it still shows up as a USB drive (even if only for a few seconds) while booting, try downloading the official 5.3.1 update and putting it there. Alternatively, put the ENABLE_DIAGS file back there and see what you can do from diags. Good luck!

wallacemckart · 01-16-2013, 09:50 AM

it never shows up isnt there anything i can do? i live in turkey and i bought it from usa. İf intend to send back to amazon, post cost will be mor than kindle's cost. :'(

DuckieTigger · 01-16-2013, 10:09 AM

Quote:

Originally Posted by wallacemckart

it never shows up isnt there anything i can do? i live in turkey and i bought it from usa. İf intend to send back to amazon, post cost will be mor than kindle's cost. :'(

If shipping to repair is more expensive, then maybe order a new one instead?

knc1 · 01-16-2013, 10:22 AM

Quote:

Originally Posted by wallacemckart

it never shows up isnt there anything i can do? i live in turkey and i bought it from usa. İf intend to send back to amazon, post cost will be mor than kindle's cost. :'(

It should still be under warranty.

Just contact Amazon through your Kindle Account - tell them "It is broke" - let them replace it.

Shipping cost will be on their dime.
If too high - they may just tell you to keep the broken one.

wallacemckart · 01-16-2013, 01:20 PM

Quote:

Originally Posted by knc1

It should still be under warranty.

Just contact Amazon through your Kindle Account - tell them "It is broke" - let them replace it.

Shipping cost will be on their dime.
If too high - they may just tell you to keep the broken one.

thank all of you. i will give a try

in addition, won't debricking methods here work?

wallacemckart · 01-17-2013, 01:47 AM

After a while "charge it" screen appeared. After six hour from i plug into wall charger the screen didn't change. Then i tried to plug it again to pc. When i plug it to pc while it has "charge it" screen, new device is shown in my computer. But when i tried to open folder, pc didn't allow it.

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01-16-2013, 08:34 AM	#16
ixtab (offline) Posts: 2,907 Karma: 6736094 Join Date: Dec 2011 Device: K3, K4, K5, KPW, KPW2	Seems like you killed your Kindle by whatever you tried to do in the first place. If it still shows up as a USB drive (even if only for a few seconds) while booting, try downloading the official 5.3.1 update and putting it there. Alternatively, put the ENABLE_DIAGS file back there and see what you can do from diags. Good luck!

01-16-2013, 09:50 AM	#17
wallacemckart Enthusiast Posts: 29 Karma: 9362 Join Date: Jan 2013 Location: Istanbul Device: Kindle Paperwhite	it never shows up isnt there anything i can do? i live in turkey and i bought it from usa. İf intend to send back to amazon, post cost will be mor than kindle's cost. :'(

01-17-2013, 01:47 AM	#21
wallacemckart Enthusiast Posts: 29 Karma: 9362 Join Date: Jan 2013 Location: Istanbul Device: Kindle Paperwhite	After a while "charge it" screen appeared. After six hour from i plug into wall charger the screen didn't change. Then i tried to plug it again to pc. When i plug it to pc while it has "charge it" screen, new device is shown in my computer. But when i tried to open folder, pc didn't allow it.