Glo My Glo has stopped glowing

treadlightly · 12-14-2012, 08:08 PM

My glo powered off after 15 minutes of inactivity with the light on. When I woke it up again, the light won't turn on with the button. I've tried powering it off and on and a soft-reset (via the pinhole). Other than the light, it is working fine. The battery is at 50%. I suppose the next thing to try would be a factory reset after charging it to 100%. I'm sad

TechniSol · 12-15-2012, 01:04 AM

"My Glo has stopped glowing"

Have you considered visiting Chernobyl for a recharge?

Sounds like you're doing what anyone might suggest already. Are you able to change the brightness setting?(curiosity)

Isn't there a reset where you hold the light button and power on for the Glo?

My guesses are it needs a reset, you have a bad button, or the output transistor or MOSFET driving the LEDs is kaput. TRANSLATION: Reset or Return.

Best of Luck!

treadlightly · 12-15-2012, 08:38 AM

Quote:

Originally Posted by TechniSol

Are you able to change the brightness setting?(curiosity)

No, unfortunately that bottom bar only appears when the light is turned on.

Quote:

Originally Posted by TechniSol

Isn't there a reset where you hold the light button and power on for the Glo?

If there is, I'm not sure of the sequence. It isn't listed on Kobo's help page.

Quote:

Originally Posted by TechniSol

My guesses are it needs a reset, you have a bad button, or the output transistor or MOSFET driving the LEDs is kaput. TRANSLATION: Reset or Return.

Best of Luck!

Thanks for the suggestions! If the factory reset doesn't work, I guess it's back to the store today.

robko · 12-15-2012, 11:52 AM

Quote:

Originally Posted by treadlightly

No, unfortunately that bottom bar only appears when the light is turned on.
If there is, I'm not sure of the sequence. It isn't listed on Kobo's help page.

That does sound like your light button is dead. Be aware that holding the light button on and flicking the power button (when the Kobo is starting from powered off) will put you into a full factory reset (i.e. wipes the Kobo completely and requires setting up and loading all content again -- same as doing a factory reset from the menu).

kobokobe · 12-15-2012, 07:52 PM

I would think that if the problem is with the LEDs, pressing the button would bring up the light indicator bar at the bottom. Based on that, I also think it's a bad button. If you're going to do a factory reset anyway, try the light button + power slider method, that way you will know if the light button is indeed broken.

treadlightly · 12-15-2012, 08:24 PM

Quote:

Originally Posted by kobokobe

I would think that if the problem is with the LEDs, pressing the button would bring up the light indicator bar at the bottom. Based on that, I also think it's a bad button. If you're going to do a factory reset anyway, try the light button + power slider method, that way you will know if the light button is indeed broken.

That is an excellent point. I cannot start a factory reset while pushing the light button and the slider, so it must be a bad button. Since I've had the reader longer than 30 days, the store won't exchange it. I'll have to return the device to Kobo to get a replacement.

It might be a useful feature to be able to turn the light on via the software. If that was the case I wouldn't have to exchange it.

kobokobe · 12-15-2012, 10:35 PM

Yea, when I read your original post, I thought for sure that you'd be able to turn it on in settings, but after looking I realized it didn't exist. Something they should really consider adding in a future firmware update.

Edit: If you're going to make a warranty claim anyway, I'd try a factory reset. You never know, it may be a problem on the software side, not recognizing the button press. Unlikely, but worth a shot.

treadlightly · 12-15-2012, 10:43 PM

I've done a factory reset, still a no-go (or no-glo, ha!)

Kobo Care · 12-17-2012, 09:50 AM

Hello Treadlightly,

We are sorry to hear about the issue you are experiencing with your Kobo Glo. If you could send us an email at koboexecutivecare@kobo.com, we would be more than happy to assist you in solving this issue.

Sincerely,
Team Kobo

treadlightly · 12-17-2012, 10:09 AM

Quote:

Originally Posted by Kobo Care

Hello Treadlightly,

We are sorry to hear about the issue you are experiencing with your Kobo Glo. If you could send us an email at koboexecutivecare@kobo.com, we would be more than happy to assist you in solving this issue.

Sincerely,
Team Kobo

Thank you very much for responding here! I have been in contact with Kobo Customer Care via email over the past two days and they are arranging for a replacement to be sent to me.

Kobo Care · 12-18-2012, 08:35 PM

Hello Treadlightly,

We are happy to hear a replacement is being sent to you. Would you mind sharing your incident# with us so that we can investigate what the issue with your initial device was.

Sincerely,
Team Kobo

treadlightly · 12-19-2012, 08:18 AM

Quote:

Originally Posted by Kobo Care

Hello Treadlightly,

We are happy to hear a replacement is being sent to you. Would you mind sharing your incident# with us so that we can investigate what the issue with your initial device was.

Sincerely,
Team Kobo

Here it is - Incident: 121215-000369
I just wanted to say that other than the light button suddenly not working, I *really* like my Glo. I'm looking forward to receiving the replacement.

jackastor · 12-19-2012, 05:18 PM

Quote:

Originally Posted by treadlightly

I've done a factory reset, still a no-go (or no-glo, ha!)

Could you have mistakenly programmed the touch firmware? Probably not just guess. You could do a firmware update to newest firmware manually.
moot point if your getting a replacement.

Good luck

Jack

treadlightly · 12-19-2012, 08:51 PM

Quote:

Originally Posted by jackastor

Could you have mistakenly programmed the touch firmware? Probably not just guess. You could do a firmware update to newest firmware manually.
moot point if your getting a replacement.

Good luck

Jack

I didn't do any manual updates, any update was through the Kobo Desktop after the factory reset. I don't believe an update caused the issue as I always keep the wireless off and only open the Desktop app when I'm sure a new firmware version is worth having according to the generous people on these forums. Thanks for the suggestion though, I would have loved to solve the problem without needing a replacement.

markino · 12-20-2012, 12:54 PM

Quote:

Originally Posted by treadlightly

It might be a useful feature to be able to turn the light on via the software. If that was the case I wouldn't have to exchange it.

Suggested in the Glo firmware requests page here:

Quote:

Originally Posted by markino

4. A touchscreen button for turning on the light (for those with a case that doesn't allow easy access to the hardware button, and just for generally easier access) - there is already a light button that shows up on the bottom bar when the light is on, so this could be used to turn the light on and off as well as access the brightness slider. It doesn't have to disappear when the light is off, it could just go black etc. Perhaps hold to turn the light on/off, touch to go through to the slider.

Feel free to +1 it if you like...

12-14-2012, 08:08 PM	#1
treadlightly Wizard Posts: 1,370 Karma: 6957792 Join Date: Nov 2010 Location: Ottawa, ON Device: Kobo H2O	My Glo has stopped glowing My glo powered off after 15 minutes of inactivity with the light on. When I woke it up again, the light won't turn on with the button. I've tried powering it off and on and a soft-reset (via the pinhole). Other than the light, it is working fine. The battery is at 50%. I suppose the next thing to try would be a factory reset after charging it to 100%. I'm sad

12-15-2012, 01:04 AM	#2
TechniSol GranPohbah-Fezzes r cool! Posts: 1,056 Karma: 3151024 Join Date: Jul 2010 Device: Nook STRs, Kobo Touch, Kobo Glo	"My Glo has stopped glowing" Have you considered visiting Chernobyl for a recharge? Sounds like you're doing what anyone might suggest already. Are you able to change the brightness setting?(curiosity) Isn't there a reset where you hold the light button and power on for the Glo? My guesses are it needs a reset, you have a bad button, or the output transistor or MOSFET driving the LEDs is kaput. TRANSLATION: Reset or Return. Best of Luck! Last edited by TechniSol; 12-15-2012 at 01:17 AM.

12-15-2012, 10:35 PM	#7
kobokobe I am what I am Posts: 179 Karma: 52789 Join Date: Sep 2011 Location: An enormous, polar bear infested igloo that we call north of the 49. Device: Kobo Glo, Kobo Touch	Yea, when I read your original post, I thought for sure that you'd be able to turn it on in settings, but after looking I realized it didn't exist. Something they should really consider adding in a future firmware update. Edit: If you're going to make a warranty claim anyway, I'd try a factory reset. You never know, it may be a problem on the software side, not recognizing the button press. Unlikely, but worth a shot. Last edited by kobokobe; 12-15-2012 at 10:37 PM.

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12-15-2012, 07:52 PM	#5
kobokobe I am what I am Posts: 179 Karma: 52789 Join Date: Sep 2011 Location: An enormous, polar bear infested igloo that we call north of the 49. Device: Kobo Glo, Kobo Touch	I would think that if the problem is with the LEDs, pressing the button would bring up the light indicator bar at the bottom. Based on that, I also think it's a bad button. If you're going to do a factory reset anyway, try the light button + power slider method, that way you will know if the light button is indeed broken.

12-15-2012, 10:43 PM	#8
treadlightly Wizard Posts: 1,370 Karma: 6957792 Join Date: Nov 2010 Location: Ottawa, ON Device: Kobo H2O	I've done a factory reset, still a no-go (or no-glo, ha!)

12-17-2012, 09:50 AM	#9
Kobo Care Junior Member Posts: 2 Karma: 4212 Join Date: Dec 2012 Device: Kobo Arc, Glo, Touch, Mini	Hello Treadlightly, We are sorry to hear about the issue you are experiencing with your Kobo Glo. If you could send us an email at koboexecutivecare@kobo.com, we would be more than happy to assist you in solving this issue. Sincerely, Team Kobo

12-18-2012, 08:35 PM	#11
Kobo Care Junior Member Posts: 2 Karma: 4212 Join Date: Dec 2012 Device: Kobo Arc, Glo, Touch, Mini	Hello Treadlightly, We are happy to hear a replacement is being sent to you. Would you mind sharing your incident# with us so that we can investigate what the issue with your initial device was. Sincerely, Team Kobo