Download Kobo eBook to Computer - Page 2

Gazella · 11-19-2012, 10:44 PM

Quote:

Originally Posted by Blossom

I would try another browser if the one I am using is causing problems. You can also try cleaning out the cache and cookies...etc but more likely it's the browser or DNS server of your ISP.

I've cleared the cookies and have tried with Firefox, Safari, Chrome, and Opera.

Quote:

Originally Posted by Lynx-lynx

Gazella can I suggest that you download a free + DRM free Kobo.

Here's a link so you see their location - but sign in and do this under your ID:

http://www.kobobooks.com/free_ebooks

This will help determine if Kobo per se is the issue or something else.

I'm in Aus and don't have any issues.

Let us know how you go.

Ok. I tried a free ebook and it downloaded.

Blossom · 11-19-2012, 10:54 PM

Quote:

Originally Posted by Gazella20

I've cleared the cookies and have tried with Firefox, Safari, Chrome, and Opera.

Ok. I tried a free ebook and it downloaded.

It's got to be the DNS server then. I would try downloading through a proxy server.

Free Books are sometimes on a different server so you can't go by them. You will need a book that is downloaded through ADE in order to comfirm that it's just that link that is messed up.

Lynx-lynx · 11-19-2012, 10:55 PM

Phew!!!

So it seems that the problem is with the book that you paid for.

Let the Kobo rep that's helping you know that you download other Kobo books okay ... and therefore it seems that the prob is restricted to just the ebook you bought.

Blossom · 11-19-2012, 11:05 PM

Quote:

Originally Posted by Lynx-lynx

Phew!!!

So it seems that the problem is with the book that you paid for.

Let the Kobo rep that's helping you know that you download other Kobo books okay ... and therefore it seems that the prob is restricted to just the ebook you bought.

It's Books on the ADE server that seem to be block. all those free books are on Kobo's own server. ADE books are All store on non Kobo servers that Adobe owns.

Things to try. Disable Firewall, Change DNS settings or try a proxy or VPN. It could be ISP has the IP block or Adobe has your Country or IP block.

Gazella · 11-19-2012, 11:08 PM

Quote:

Originally Posted by Blossom

It's got to be the DNS server then. I would try downloading through a proxy server.

How do I do that?

Quote:

Originally Posted by Blossom

Free Books are sometimes on a different server so you can't go by them. You will need a book that is downloaded through ADE in order to comfirm that it's just that link that is messed up.

The Kobo customer care representative was able to download the exact same book that's in my Kobo library. I thought the link was corrupted as well but I don't think it is since he had no problems downloading it.

Quote:

Originally Posted by Lynx-lynx

Phew!!!

So it seems that the problem is with the book that you paid for.

Let the Kobo rep that's helping you know that you download other Kobo books okay ... and therefore it seems that the prob is restricted to just the ebook you bought.

I did let him know about that just now. We've been exchanging emails. I just got an email, he wanted me to try using another web browser. He also stated that he refreshed my Kobo Account. But unfortunately I'm still not able to download the ebook.

Blossom · 11-19-2012, 11:14 PM

Quote:

Originally Posted by Gazella20

How do I do that?

Google proxies. i'm not sure how much I can explain this on the Forum without breaking guidelines. You can search here for info on how to bypass Geo Restrictions because that seems to be what you are running into. Either your ISP has it block but I am betting it's Adobe that has you block. There are ways around this you just got to search and read up on it.

Have you bought ADE books before without problems from other stores or even Kobo?

Gazella · 11-19-2012, 11:18 PM

Quote:

Originally Posted by Blossom

Google proxies. i'm not sure how much I can explain this on the Forum without breaking guidelines. You can search here for info on how to bypass Geo Restrictions because that seems to be what you are running into. Either your ISP has it block but I am betting it's Adobe that has you block. There are ways around this you just got to search and read up on it.

Have you bought ADE books before without problems from other stores or even Kobo?

I already have Firewall off. I bought an ADE book from Books on Board. I was able to download it.

Blossom · 11-19-2012, 11:33 PM

Quote:

Originally Posted by Gazella20

I already have Firewall off. I bought an ADE book from Books on Board. I was able to download it.

It has to be Geo Restrictions or a server issue if the link is fine on their end. Either have them email you the book or try a proxy as a work around is going to be the only way to fix it.

Just asking because I figured you already tried this but you did reboot your PC/Mac then tried again correct?

Oh you don't have a hosts file to block sites do you? That could cause this issue too.

Gazella · 11-19-2012, 11:47 PM

Quote:

Originally Posted by Blossom

It has to be Geo Restrictions or a server issue if the link is fine on their end. Either have them email you the book or try a proxy as a work around is going to be the only way to fix it.

I can't use a proxy server. The programs that make it possible are all blocked in my country. I'll email them now and ask them if they can send me the book via email. I don't think they'll do it but I'll try.

Quote:

Originally Posted by Blossom

Just asking because I figured you already tried this but you did reboot your PC/Mac then tried again correct?

Yes.

Quote:

Originally Posted by Blossom

Oh you don't have a hosts file to block sites do you? That could cause this issue too.

No.

cromag · 11-19-2012, 11:49 PM

Is there any chance you're behind a corporate firewall?

Gazella · 11-19-2012, 11:55 PM

Quote:

Originally Posted by cromag

Is there any chance you're behind a corporate firewall?

Is this possible even if I have Firewall off?

cromag · 11-20-2012, 12:02 AM

Well, yes, if you have a firewall on your computer and turn it off that wouldn't affect the settings of a corporate network's firewall.

I suspect, though, that if you were behind a corporate firewall you would know it. I just wanted to make sure.

Blossom · 11-20-2012, 12:13 AM

Quote:

Originally Posted by Gazella20

I can't use a proxy server. The programs that make it possible are all blocked in my country. I'll email them now and ask them if they can send me the book via email. I don't think they'll do it but I'll try.

If not it's time to ask for your money back. Once you're refunded Perhaps you can buy the book on your Kindle instead.

Gazella · 11-20-2012, 01:12 AM

Quote:

Originally Posted by Blossom

If not it's time to ask for your money back. Once you're refunded Perhaps you can buy the book on your Kindle instead.

I've never purchased an ebook from them but when I got a 30% discount code I thought I'd use it. I just sent them an email, if they said they won't be able to email the book I'll ask for a refund.

Yapyap · 11-20-2012, 01:13 AM

I had that problem with two books I bought from Kobo a few days ago (when the Bargainmoose coupon came out), both Adobe ADEPT epubs. Couldn't download either on them on two computers, with different ADE editions (1.7 and 2.0) - got a licensing server error on the ADE 2.0 one, so that made it clear to me that it's likely not a problem on my end (another DRM-d book I bought downloaded fine, as did a few older ones in my library I re-downloaded to check if they work).

Both books showed up fine in my iPad Kobo app (while Bluefire gave a download error) also when they were not coming through on the computer. I'd half resigned myself to having to read them on the iPad (which I really don't like to do), but fortunately both downloaded just fine the next day, though, as did a bunch of other Kobo books I bought.

I've bought a lot of books from Kobo and had that issue once before from them, again during some bigger coupon sale. I guess sometimes there's just a glitch in the system.

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11-19-2012, 10:55 PM	#18
Lynx-lynx Treachery of images ... Posts: 4,113 Karma: 92523791 Join Date: May 2012 Location: Australia Device: Sony 650, Kobo Glo, H2O, Aura One, Forma, Libra 2, Libra Colour	Phew!!! So it seems that the problem is with the book that you paid for. Let the Kobo rep that's helping you know that you download other Kobo books okay ... and therefore it seems that the prob is restricted to just the ebook you bought.

11-19-2012, 11:49 PM	#25
cromag Surfin the alpha waves ~~ Posts: 26,035 Karma: 459735575 Join Date: Dec 2010 Location: New Jersey Device: Jetbook Lite & Mini, Nook STR, Kobo, Hanvon N516, Kindle 2, Androids	Is there any chance you're behind a corporate firewall?

11-20-2012, 12:02 AM	#27
cromag Surfin the alpha waves ~~ Posts: 26,035 Karma: 459735575 Join Date: Dec 2010 Location: New Jersey Device: Jetbook Lite & Mini, Nook STR, Kobo, Hanvon N516, Kindle 2, Androids	Well, yes, if you have a firewall on your computer and turn it off that wouldn't affect the settings of a corporate network's firewall. I suspect, though, that if you were behind a corporate firewall you would know it. I just wanted to make sure.

11-20-2012, 01:13 AM	#30
Yapyap Guru Posts: 861 Karma: 3543721 Join Date: Nov 2011 Location: Estonia Device: Kindle Paperwhite, iPad 3, Samsung Galaxy S7 Edge	I had that problem with two books I bought from Kobo a few days ago (when the Bargainmoose coupon came out), both Adobe ADEPT epubs. Couldn't download either on them on two computers, with different ADE editions (1.7 and 2.0) - got a licensing server error on the ADE 2.0 one, so that made it clear to me that it's likely not a problem on my end (another DRM-d book I bought downloaded fine, as did a few older ones in my library I re-downloaded to check if they work). Both books showed up fine in my iPad Kobo app (while Bluefire gave a download error) also when they were not coming through on the computer. I'd half resigned myself to having to read them on the iPad (which I really don't like to do), but fortunately both downloaded just fine the next day, though, as did a bunch of other Kobo books I bought. I've bought a lot of books from Kobo and had that issue once before from them, again during some bigger coupon sale. I guess sometimes there's just a glitch in the system.

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