Discussions with Amazon CS about PW Defects - Page 5

sparklemotion · 10-26-2012, 11:35 AM

Only my last replacement had an R on the box. Hmm.

jswinden · 10-26-2012, 11:36 AM

Quote:

Originally Posted by xendula

Hi guys, this ia a troubling post. Thanks for sharing, ultimatejimmy.
I must say that Wth all the replacements I received, I never saw an R on any of my boxes. However, the first replacements (I got two in one box) included one that did not turn on and that had a repair message on it. I now wonder of it was somebody else's.

Did any of your replacements come in the original small black box? Both of my replacements came in the same kind of box as my first PW, but there was a tiny "R" on one of the product ID labels on the edge of the box. They both had this whereas the original PW did not.

xendula · 10-26-2012, 11:40 AM

I started a new thread here that could at least help MR members prevent receiving each other's broken units, by listing serial numbers of defective units that were sent back to Amazon.

tmf2 · 10-26-2012, 11:40 AM

All my replacements had a R on the box and were missing the Quick Start Guide.

xendula · 10-26-2012, 11:42 AM

Quote:

Originally Posted by jswinden

Did any of your replacements come in the original small black box? Both of my replacements came in the same kind of box as my first PW, but there was a tiny "R" on one of the product ID labels on the edge of the box. They both had this whereas the original PW did not.

I did not see an R on any of my replacements. Is it pretty visible? Did anyone take a picture of what that sticker looks like?
Some of mone came just in their own black box, but the first replacements had a regular shipping cardboard box around them.

xendula · 10-26-2012, 11:46 AM

Quote:

Originally Posted by tmf2

All my replacements had a R on the box and were missing the Quick Start Guide.

Wow, that is so wrong! You were paying for a new unit!

tmf2 · 10-26-2012, 11:46 AM

Amazon has a mess on thier hands with the PW. They need to take positive action and stop being deceptive for starters. Make sure all the CS reps are on the same page possibly
take a few steps back evaluate and maybe stop selling for now and focus on correcting the problem.

sparklemotion · 10-26-2012, 11:50 AM

Quote:

Originally Posted by xendula

I did not see an R on any of my replacements. Is it pretty visible? Did anyone take a picture of what that sticker looks like?
Some of mone came just in their own black box, but the first replacements had a regular shipping cardboard box around them.

Here's what my box looked like:

jswinden · 10-26-2012, 11:52 AM

Quote:

Originally Posted by xendula

I did not see an R on any of my replacements. Is it pretty visible? Did anyone take a picture of what that sticker looks like?
Some of mone came just in their own black box, but the first replacements had a regular shipping cardboard box around them.

Pretty small actually, perhaps 1/8" tall and I think it was added to the logo making it blend in. I didn't notice it until someone in another thread brought it up.

xendula · 10-26-2012, 12:02 PM

Quote:

Originally Posted by sparklemotion

Here's what my box looked like:

Ooooh, yeah, of the three boxes I have here, two have that R in the logo, and one has a second UPC sticker on top of that sticker, so I can't tell if there is an R underneath it without ripping the sticker off. Wow!

7hir7een · 10-26-2012, 01:07 PM

Quote:

Originally Posted by xendula

Ooooh, yeah, of the three boxes I have here, two have that R in the logo, and one has a second UPC sticker on top of that sticker, so I can't tell if there is an R underneath it without ripping the sticker off. Wow!

All of my replacements had a sticker on top too... Now I am really wondering if they had the R and I just couldn't see it

tmf2 · 10-26-2012, 01:08 PM

All my replacements have that sticker on them.

tomsem · 10-26-2012, 02:13 PM

My PW has 'pink clouds' when ambient light is not strong enough. After 3 weeks of hoping the screen would either improve or that I would get used to it, I finally requested a replacement today. I used the 'Call Us' option on the support page to get to Kindle CS directly and only had to wait about a minute. The rep asked for a very detailed description of the problem, agreed that it was 'not the way it should be', and said that someone would inspect the replacement before sending it out. They are also pushing out the refund period in case I wind up sending both back.

I also reported a couple of software issues I've encountered (PW has failed to wake up 2 or 3 times—probably some resource leak—and the uneven text rendering problem). He seemed grateful to get this feedback and promised to report it to the developers. He also mentioned that an update was in the works, and they'd check to make sure the issues were addressed in it if at all possible.

It's going to be at a week before I'll know if the exchange results in a better PW (I'll be out of town when it arrives), but I'm cautiously optimistic. I'm glad I waited to do this, they seem to have a handle on things now. Not so optimistic that I'm ordering a cover for it yet

Barty · 10-26-2012, 02:44 PM

Do the ones with the R come with a USB cable ?

sparklemotion · 10-26-2012, 03:51 PM

Quote:

Originally Posted by Barty

Do the ones with the R come with a USB cable ?

Yes, they do, but no quick start guide. At least mine didn't.

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10-26-2012, 11:35 AM	#61
sparklemotion dangerous when cornered Posts: 1,865 Karma: 22891237 Join Date: Dec 2011 Location: USA Device: Kobo H2O, Kobo Libra 2, Kindle Paperwhite	Only my last replacement had an R on the box. Hmm.

10-26-2012, 11:40 AM	#63
xendula eBookworm Posts: 2,300 Karma: 4525746 Join Date: Aug 2005 Location: East Coast brrrrr Device: Kindle 4B/K ~ Nexus 7 ~ Kindle Paperwhite 1&2 ~ iPad Air	I started a new thread here that could at least help MR members prevent receiving each other's broken units, by listing serial numbers of defective units that were sent back to Amazon.

10-26-2012, 11:40 AM	#64
tmf2 Zealot Posts: 121 Karma: 575668 Join Date: Oct 2012 Device: Kindle 4 Kindle PW	All my replacements had a R on the box and were missing the Quick Start Guide.

10-26-2012, 11:46 AM	#67
tmf2 Zealot Posts: 121 Karma: 575668 Join Date: Oct 2012 Device: Kindle 4 Kindle PW	Amazon has a mess on thier hands with the PW. They need to take positive action and stop being deceptive for starters. Make sure all the CS reps are on the same page possibly take a few steps back evaluate and maybe stop selling for now and focus on correcting the problem.

10-26-2012, 01:08 PM	#72
tmf2 Zealot Posts: 121 Karma: 575668 Join Date: Oct 2012 Device: Kindle 4 Kindle PW	All my replacements have that sticker on them.

10-26-2012, 02:13 PM	#73
tomsem Grand Sorcerer Posts: 7,004 Karma: 27060353 Join Date: Apr 2009 Location: USA Device: iPhone 15PM, Kindle Scribe, iPad mini 6, PocketBook InkPad Color 3	My PW has 'pink clouds' when ambient light is not strong enough. After 3 weeks of hoping the screen would either improve or that I would get used to it, I finally requested a replacement today. I used the 'Call Us' option on the support page to get to Kindle CS directly and only had to wait about a minute. The rep asked for a very detailed description of the problem, agreed that it was 'not the way it should be', and said that someone would inspect the replacement before sending it out. They are also pushing out the refund period in case I wind up sending both back. I also reported a couple of software issues I've encountered (PW has failed to wake up 2 or 3 times—probably some resource leak—and the uneven text rendering problem). He seemed grateful to get this feedback and promised to report it to the developers. He also mentioned that an update was in the works, and they'd check to make sure the issues were addressed in it if at all possible. It's going to be at a week before I'll know if the exchange results in a better PW (I'll be out of town when it arrives), but I'm cautiously optimistic. I'm glad I waited to do this, they seem to have a handle on things now. Not so optimistic that I'm ordering a cover for it yet

10-26-2012, 02:44 PM	#74
Barty doofus Posts: 2,554 Karma: 13089041 Join Date: Sep 2010 Device: Kobo Libra 2, Kindle Voyage	Do the ones with the R come with a USB cable ?