Urgent Help Needed! Lockup on New Cybook - Won't Reset

Brazos_Jack · 08-03-2008, 12:23 PM

My one week old cybook (so I'm sure its the latest firmware) has locked up several times. Each time, I just pressed reset with a ball point pen and it reset.

Now its stuck on the screen with the 3 dots and the small cybook picture and reset won't work. I can't shut it off. I suppose in a day or so the battery will die.

Do I pull the battery? None of the buttons, including the reset, seem to have any effect.

delphidb96 · 08-03-2008, 12:35 PM

Quote:

Originally Posted by Brazos_Jack

My one week old cybook (so I'm sure its the latest firmware) has locked up several times. Each time, I just pressed reset with a ball point pen and it reset.

Now its stuck on the screen with the 3 dots and the small cybook picture and reset won't work. I can't shut it off. I suppose in a day or so the battery will die.

Do I pull the battery? None of the buttons, including the reset, seem to have any effect.

If the Cybook is frozen to the point where even the Reset won't work - and the LED is still glowing - then by all means, pop open the battery compartment and disconnect the battery. I don't know if it will totally clear the lock-up, but at least the Cybook will be off.

Please report back if disconnecting and re-connecting the battery helps with the lock-up. And you should let the battery stay disconnected for at least 10-15 seconds - I'd give it a solid minute.

Derek

peterbbb · 08-03-2008, 12:59 PM

Mine played up until I had run the battery down and recharged it three times.

It would, initially, only recharge when connected to the USB port on my computer.

It now charges properly from the external charger.

Brazos_Jack · 08-03-2008, 01:17 PM

It is frozen and reset won't work but the LED is not on.

Sparrow · 08-03-2008, 01:24 PM

Does the LED light up when it's charging?

Brazos_Jack · 08-03-2008, 01:48 PM

Just plugged it in after reading your resonse. The light came on and it cleared. I'll charge it some more and see if that works.

Thanks

delphidb96 · 08-03-2008, 02:17 PM

Quote:

Originally Posted by Brazos_Jack

Just plugged it in after reading your resonse. The light came on and it cleared. I'll charge it some more and see if that works.

Thanks

It sounds very much as if you let it draw down enough that it actually ran out of juice right at the second opening splash screen. If that is the case, then your Cybook should be fine after it has a couple of hours recharging.

Derek

08-03-2008, 12:23 PM	#1
Brazos_Jack Enthusiast Posts: 31 Karma: 10 Join Date: Jul 2008 Location: Texas & Saudi Arabia Device: Palm	Urgent Help Needed! Lockup on New Cybook - Won't Reset My one week old cybook (so I'm sure its the latest firmware) has locked up several times. Each time, I just pressed reset with a ball point pen and it reset. Now its stuck on the screen with the 3 dots and the small cybook picture and reset won't work. I can't shut it off. I suppose in a day or so the battery will die. Do I pull the battery? None of the buttons, including the reset, seem to have any effect.

08-03-2008, 12:59 PM	#3
peterbbb BoyReader Posts: 151 Karma: 308 Join Date: Jun 2008 Location: Llangollen, North Wales, UK Device: Cybook Gen3 and now Kindle 3	Mine played up until I had run the battery down and recharged it three times. It would, initially, only recharge when connected to the USB port on my computer. It now charges properly from the external charger. Last edited by peterbbb; 08-03-2008 at 01:05 PM.

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08-03-2008, 01:17 PM	#4
Brazos_Jack Enthusiast Posts: 31 Karma: 10 Join Date: Jul 2008 Location: Texas & Saudi Arabia Device: Palm	It is frozen and reset won't work but the LED is not on.

08-03-2008, 01:24 PM	#5
Sparrow Wizard Posts: 4,395 Karma: 1358132 Join Date: Nov 2007 Location: UK Device: Palm TX, CyBook Gen3	Does the LED light up when it's charging?

08-03-2008, 01:48 PM	#6
Brazos_Jack Enthusiast Posts: 31 Karma: 10 Join Date: Jul 2008 Location: Texas & Saudi Arabia Device: Palm	Just plugged it in after reading your resonse. The light came on and it cleared. I'll charge it some more and see if that works. Thanks