Paperwhite light not turning off - Page 2

jersysman · 10-16-2012, 10:25 PM

Quote:

Originally Posted by twowheels

In a chat with Amazon support reporting the issue:

So... does that mean that they are available in stores? :-)

Knowing how CS reps operate, I can almost guarantee that he was reading from a script.

xendula · 10-17-2012, 01:44 AM

Quote:

Originally Posted by twowheels

Just got a call from Amazon, they asked for permission to grab my log files remotely. I connected it to WiFi, and they grabbed the logs... so hopefully they'll figure this one out. I also mentioned the spontaneous reboots and suggested that they might want to look for those in the log too.

That's good, at least they are addressing SOME issues.

twowheels · 10-17-2012, 01:47 AM

Quote:

Originally Posted by xendula

That's good, at least they are addressing SOME issues.

To be fair, software's a lot easier to fix after the fact than hardware issues.

That said, I got a good screen, so I'm not complaining.

xendula · 10-17-2012, 01:54 AM

Quote:

Originally Posted by twowheels

To be fair, software's a lot easier to fix after the fact than hardware issues.

That said, I got a good screen, so I'm not complaining.

I am " v e r y " happy for you ... Still waiting for " m y " good screen....

solitarywolf · 10-17-2012, 09:00 PM

Today this happened to me. I hit the sleep/on/off button. The screensaver kicked in, but the light remained on. I'll be watching this thread to see what happens.

UPDATE: I did the 15 second reboot and it appears to have fixed the issue (for now). I suspect its being caused by a magnet in the cover. People here are mentioning their Paperwhite magnetic clasp in the post. I have an old Sony generic Reader cover with a magnet on the clasp I am using. Ocassionally the magnet is turning on and off the unit. I think this is confusing the software when to turn on and off the light.

xendula · 10-17-2012, 10:27 PM

Quote:

Originally Posted by solitarywolf

Today this happened to me. I hit the sleep/on/off button. The screensaver kicked in, but the light remained on. I'll be watching this thread to see what happens.

UPDATE: I did the 15 second reboot and it appears to have fixed the issue (for now). I suspect its being caused by a magnet in the cover. People here are mentioning their Paperwhite magnetic clasp in the post. I have an old Sony generic Reader cover with a magnet on the clasp I am using. Ocassionally the magnet is turning on and off the unit. I think this is confusing the software when to turn on and off the light.

Do you mean that it may be caused by on-Amazon covers, then?

solitarywolf · 10-18-2012, 02:03 AM

Possibly.... Yes. I'm guessing the magnet is causing an issue. Unless someone here can stay theirs has the light issue and not a magnetic cover?

alism · 10-18-2012, 09:10 AM

Mine did this for the first time yesterday. I don't have the cover so that's not the problem, at least for mine. Only after I restarted it did it go back to normal. Otherwise every time it went to sleep or I turned it off the light would stay on whichever setting it was on.

twowheels · 10-18-2012, 02:24 PM

Mine happened with the official magnetic cover. When it got into that state, even with the flap all of the way open (magnet as far away as possible), pressing the power button would go to the sleep screen, but not turn off the light. I don't think it's the magnetic cover.

twowheels · 10-18-2012, 06:03 PM

Got another call from Amazon. Looks like they're serious about fixing the problem. I pointed them to this discussion to see that there are more occurrences than just mine. If you have any information to add, now's the time, they might be looking soon. :-)

bZkindle · 10-18-2012, 06:12 PM

Quote:

Originally Posted by twowheels

Got another call from Amazon. Looks like they're serious about fixing the problem. I pointed them to this discussion to see that there are more occurrences than just mine. If you have any information to add, now's the time, they might be looking soon. :-)

Sorry to go OT but that is a mock up in your avatar right? I haven't been following developments in the kindle rooting world for a while...

twowheels · 10-18-2012, 06:13 PM

Quote:

Originally Posted by bZkindle

Sorry to go OT but that is a mock up in your avatar right? I haven't been following developments in the kindle rooting world for a while...

:-) Yes... it was an attempt to combine my two primary reading devices and my love for cycling... a bit of image manipulation in gimp...

I made a new one when I got my Paperwhite, but it's not as visually interesting, especially shrunken to this size, so I left this one and have the other one on my profile page...

bZkindle · 10-18-2012, 06:18 PM

Quote:

Originally Posted by twowheels

:-) Yes... it was an attempt to combine my two primary reading devices and my love for cycling... a bit of image manipulation in gimp...

I made a new one when I got my Paperwhite, but it's not as visually interesting, so I left this one and have the other one on my profile page...

Okay, phew! I recently got a sony t-1 and rooted it right away.. your mock up looks very similar to zune launcher. I didn't realize just how much power the reader has until that; it's basically a ereader tablet.

bZkindle · 10-18-2012, 06:20 PM

Quote:

Originally Posted by twowheels

:-) Yes... it was an attempt to combine my two primary reading devices .

What's the other primary device?

ETA: oh I see, it's just an iPad, right? My eyes are going so bad!

solitarywolf · 10-18-2012, 09:02 PM

Quote:

Originally Posted by alism

Mine did this for the first time yesterday. I don't have the cover so that's not the problem, at least for mine. Only after I restarted it did it go back to normal. Otherwise every time it went to sleep or I turned it off the light would stay on whichever setting it was on.

Thank you for this information. So it appears it is a software related problem not magnetic. Rebooting it solves it for now.... we'll see what Amazon has to say. I'm sure they will come out with an update of sorts.

The problem doesn't bother me unless one day I wake up to a dead battery before I go to work.

Thanks again for sharing your information!

10-17-2012, 09:00 PM	#20
solitarywolf Ink Drinker Posts: 224 Karma: 347666 Join Date: Mar 2007 Location: San Francisco, CA Device: Kindle Scribe, Kindle 2021, Ipad Pro, iPhone Pro	Today this happened to me. I hit the sleep/on/off button. The screensaver kicked in, but the light remained on. I'll be watching this thread to see what happens. UPDATE: I did the 15 second reboot and it appears to have fixed the issue (for now). I suspect its being caused by a magnet in the cover. People here are mentioning their Paperwhite magnetic clasp in the post. I have an old Sony generic Reader cover with a magnet on the clasp I am using. Ocassionally the magnet is turning on and off the unit. I think this is confusing the software when to turn on and off the light. Last edited by solitarywolf; 10-17-2012 at 09:50 PM. Reason: additional information

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10-18-2012, 02:03 AM	#22
solitarywolf Ink Drinker Posts: 224 Karma: 347666 Join Date: Mar 2007 Location: San Francisco, CA Device: Kindle Scribe, Kindle 2021, Ipad Pro, iPhone Pro	Possibly.... Yes. I'm guessing the magnet is causing an issue. Unless someone here can stay theirs has the light issue and not a magnetic cover?

10-18-2012, 09:10 AM	#23
alism Connoisseur Posts: 57 Karma: 1055730 Join Date: Oct 2009 Device: Aura HD, Kindle 3, KPW,	Mine did this for the first time yesterday. I don't have the cover so that's not the problem, at least for mine. Only after I restarted it did it go back to normal. Otherwise every time it went to sleep or I turned it off the light would stay on whichever setting it was on.

10-18-2012, 02:24 PM	#24
twowheels Wizard Posts: 1,855 Karma: 13432974 Join Date: Nov 2010 Device: Kobo Clara HD, iPad Pro 10", iPhone 15 Pro, Boox Note Max	Mine happened with the official magnetic cover. When it got into that state, even with the flap all of the way open (magnet as far away as possible), pressing the power button would go to the sleep screen, but not turn off the light. I don't think it's the magnetic cover.

10-18-2012, 06:03 PM	#25
twowheels Wizard Posts: 1,855 Karma: 13432974 Join Date: Nov 2010 Device: Kobo Clara HD, iPad Pro 10", iPhone 15 Pro, Boox Note Max	Got another call from Amazon. Looks like they're serious about fixing the problem. I pointed them to this discussion to see that there are more occurrences than just mine. If you have any information to add, now's the time, they might be looking soon. :-)