Glo KOBO GLO SPONTANEOUS REBOOT - Page 4

fedcod · 10-09-2012, 08:34 AM

Recent owner of a Glo, it worked fine till yesterday when I try to switch the light on when the glo just finish booting. It reboots after the light off then on, and till then it reboots a lot. I'm pissed off because it's brand new material with rotten firmware... For me it's refund situation because it's very frustating and give a poor opinion on kobo dev team. I'd like to have an explanation from kobo official and a ETA for patch.

Cdesja5 · 10-09-2012, 09:52 AM

Quote:

Originally Posted by fedcod

Recent owner of a Glo, it worked fine till yesterday when I try to switch the light on when the glo just finish booting. It reboots after the light off then on, and till then it reboots a lot. I'm pissed off because it's brand new material with rotten firmware... For me it's refund situation because it's very frustating and give a poor opinion on kobo dev team. I'd like to have an explanation from kobo official and a ETA for patch.

This is not really the right place to make a complaint of this type... Try this site:
https://getsatisfaction.com/kobo

Reps usually answer quickly there and will tell you how to file an official complaint if they don't have an immediate solution.

fedcod · 10-09-2012, 10:04 AM

Thanks, I opened a topic there.

https://getsatisfaction.com/kobo/top...boots_randomly

DarrellAtKobo · 10-09-2012, 12:15 PM

Hello Jackastor,

I just wanted to let you and everyone else know that our development team are still looking into this issue, we will provide more information as soon as possible.

Regards,
Darrell.

vice-versa · 10-09-2012, 12:27 PM

Happy to hear you're working on it

Big Mack · 10-09-2012, 12:33 PM

Thanks Darrell.
When I get home from work, i will try loading the SD card onto my Touch to see if the behavior is the same on 2.1.4.

I will also try out the sideloaded ePub without the SD card to see if the SD card is the common denominator (along with 2.1.4).

jackastor · 10-09-2012, 12:37 PM

Quote:

Originally Posted by Cdesja5

This is not really the right place to make a complaint of this type... Try this site:
https://getsatisfaction.com/kobo

Reps usually answer quickly there and will tell you how to file an official complaint if they don't have an immediate solution.

Actually I think this is the place. The point of this thread is the reboot issue. And venting is allowed over the frustration of issues. As to making a complaint known to Kobo then thats the link you supplied.

regards

Jack

jackastor · 10-09-2012, 12:49 PM

Quote:

Originally Posted by DarrellAtKobo

Hello Jackastor,

I just wanted to let you and everyone else know that our development team are still looking into this issue, we will provide more information as soon as possible.

Regards,
Darrell.

Thank you Darrell for taking the time to let us know how things go in the world of the Kobo Glo.

Thanks for keeping us in the loop. Its an important thing to us Kobo Owners.

regards

Jack

Big Mack · 10-10-2012, 08:34 AM

I moved the sideloaded ePub I was reading to the main memory and have had no reboot issues since.
I think the SD card seems to be a factor in this (perhaps with the firmware - i haven't been able to test my Touch as it is still on 2.0.0). Perhaps a memory address issue?

jackastor · 10-10-2012, 11:36 AM

Quote:

Originally Posted by Big Mack

I moved the sideloaded ePub I was reading to the main memory and have had no reboot issues since.
I think the SD card seems to be a factor in this (perhaps with the firmware - i haven't been able to test my Touch as it is still on 2.0.0). Perhaps a memory address issue?

I have tested my Kobo Touch, and it is currently on the 2.1.4 and no issues to report. All side loaded books work fine with no reboots. The issue would not seem to be the sd card. I think that the issue is still related to the software portion of the Glo that controls the lighting, A different book second in the series that I was reading both of which were bought from Kobo has experianced the reboot issue and yes it was in main memory. So its doubtfull to be the sd card, although I would gamble that its the first thought and same as to type of ebook, kobo vs non kobo, as the majority of us store to sd card and have a huge collection of non kobo store books. Which would mean that its more coincidence then much else as to what we are reading and where it is stored then anything else. I guess as to the exact cause we will have to wait till Kobo Developers tell us if they ever figure out the exact cause.

Regards

JAck

vice-versa · 10-10-2012, 12:10 PM

Quote:

Originally Posted by jackastor

I think that the issue is still related to the software portion of the Glo that controls the lighting,
JAck

Why not, but how is it then that I have that bug even when the light is off ? I wonder

As for the SD card, it worked well in my Touch before, I formated it twice since it's in the Glo, so that must not be an issue with a corrupted database neither... Let's hope the Kobo dev will quickly find a fix for that

jackastor · 10-10-2012, 12:49 PM

Quote:

Originally Posted by vice-versa

Why not, but how is it then that I have that bug even when the light is off ? I wonder

As for the SD card, it worked well in my Touch before, I formated it twice since it's in the Glo, so that must not be an issue with a corrupted database neither... Let's hope the Kobo dev will quickly find a fix for that

Yes valid point. But it could just as easily be due to the touch interface as well as the Glo is mostly touch based. Very little user interaction via buttons. One way or the other it will be resolved I am sure, and I encourage all who experiance this issue to document it here so we have more complete examples of when the bug occures.

regards

Jack

Big Mack · 10-10-2012, 01:08 PM

Hey Joe - thanks for letting us know.
i read 50 pages this morning with no issues - combination of glo-light and non. I just read another 50 or so pages on the book over lunch and i still haven't had the reboot issue.

vice-versa · 10-10-2012, 03:58 PM

things that I noticed : often the bug occurs when I let the book hang a little (while eating, or doing something else and reading at the same time). If the Glo goes to sleep (I demanded it to sleep after 10 minutes and shut off after 15minutes) and I wake him, I'm quite certain that the bug will appear not long after. By the way, when the bug occurs, and after restarting, it don't restart at the page I was before, but mostly some pages before (as if it had not marked each page turn) : am I turning the pages to fast for him ?

An other remark : tap or sweep, the bug will happen anyway...

DNSB · 10-10-2012, 11:32 PM

Quote:

Originally Posted by jackastor

Same here, I have focused all my attention on my KG. Never thought to check the Touch, My father has a touch but currently his version does not allow update to 2.1.4 as yet.

Regards

Jack

The first time I noticed the problem, I thought it might be an issue with the number of books on my KT (about 1.7GB used) but it seems to happen even with 100 books the SD card. The same books on the main memory work without an issues I've seen.

Oddly, once in a while the reboot does not happen. It seems to depend on how long the KT has been sleeping but otherwise I really saw no pattern on the limited (3) number of KTs I got to play with.

Regards,
David

10-09-2012, 10:04 AM	#48
fedcod Member Posts: 20 Karma: 12452 Join Date: Feb 2012 Location: France Device: Pocketbook 623	Thanks, I opened a topic there. https://getsatisfaction.com/kobo/top...boots_randomly Last edited by fedcod; 10-09-2012 at 10:14 AM. Reason: add url

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10-09-2012, 08:34 AM	#46
fedcod Member Posts: 20 Karma: 12452 Join Date: Feb 2012 Location: France Device: Pocketbook 623	Recent owner of a Glo, it worked fine till yesterday when I try to switch the light on when the glo just finish booting. It reboots after the light off then on, and till then it reboots a lot. I'm pissed off because it's brand new material with rotten firmware... For me it's refund situation because it's very frustating and give a poor opinion on kobo dev team. I'd like to have an explanation from kobo official and a ETA for patch.

10-09-2012, 12:15 PM	#49
DarrellAtKobo Kobo Customer Care Posts: 9 Karma: 124574 Join Date: Dec 2011 Device: Kobo Vox	Hello Jackastor, I just wanted to let you and everyone else know that our development team are still looking into this issue, we will provide more information as soon as possible. Regards, Darrell.

10-09-2012, 12:27 PM	#50
vice-versa whippet addict Posts: 391 Karma: 689884 Join Date: Dec 2011 Location: France, Normandy, Gisors Device: Kobo Sage, Kobo Libra Colour	Happy to hear you're working on it

10-09-2012, 12:33 PM	#51
Big Mack Enthusiast Posts: 25 Karma: 12452 Join Date: Oct 2012 Location: Markham, Canada Device: iPod Touch 4; iPhone 4; Kobo Touch; Kobo Glo	Thanks Darrell. When I get home from work, i will try loading the SD card onto my Touch to see if the behavior is the same on 2.1.4. I will also try out the sideloaded ePub without the SD card to see if the SD card is the common denominator (along with 2.1.4).

10-10-2012, 08:34 AM	#54
Big Mack Enthusiast Posts: 25 Karma: 12452 Join Date: Oct 2012 Location: Markham, Canada Device: iPod Touch 4; iPhone 4; Kobo Touch; Kobo Glo	I moved the sideloaded ePub I was reading to the main memory and have had no reboot issues since. I think the SD card seems to be a factor in this (perhaps with the firmware - i haven't been able to test my Touch as it is still on 2.0.0). Perhaps a memory address issue?

10-10-2012, 01:08 PM	#58
Big Mack Enthusiast Posts: 25 Karma: 12452 Join Date: Oct 2012 Location: Markham, Canada Device: iPod Touch 4; iPhone 4; Kobo Touch; Kobo Glo	Hey Joe - thanks for letting us know. i read 50 pages this morning with no issues - combination of glo-light and non. I just read another 50 or so pages on the book over lunch and i still haven't had the reboot issue.

10-10-2012, 03:58 PM	#59
vice-versa whippet addict Posts: 391 Karma: 689884 Join Date: Dec 2011 Location: France, Normandy, Gisors Device: Kobo Sage, Kobo Libra Colour	things that I noticed : often the bug occurs when I let the book hang a little (while eating, or doing something else and reading at the same time). If the Glo goes to sleep (I demanded it to sleep after 10 minutes and shut off after 15minutes) and I wake him, I'm quite certain that the bug will appear not long after. By the way, when the bug occurs, and after restarting, it don't restart at the page I was before, but mostly some pages before (as if it had not marked each page turn) : am I turning the pages to fast for him ? An other remark : tap or sweep, the bug will happen anyway...