Cybook Gen 3 Heeelllpppp! Please

peterbbb · 07-11-2008, 03:07 PM

Had my Cybook for 2 days and there are lines, vertical, covering the bottom half of the screen. Reset does not alter the situation.

The select and page turn buttons, front bottom left cluster, do not work.

It has been carried in my hand inside the leather cover. Unless it is made of egg shells I don't see how I could have damaged the screen.

Help

Please

Peter

HarryT · 07-11-2008, 03:09 PM

Charge it. If that doesn't help, the screen controller has failed. Not your fault - just one of those things that unfortunately happens (and generally does happen when a device is new). It's a warranty repair. Luck of the draw, unfortunately.

peterbbb · 07-11-2008, 03:26 PM

OK. It is on charge now.

Thanks.

Beginning to calm down a little. Many thanks, Harry.

HarryT · 07-11-2008, 03:31 PM

Hopefully it's just a flat battery. Until you've "cycled" the battery a few times, the battery meter is extremely inaccurate.

peterbbb · 07-11-2008, 04:13 PM

Odd that it should behave like this????

Why would it be battery?

Peter

pakiyabhai · 07-12-2008, 01:32 AM

happened with mine too ,when the battery is running low ,soemwhere near 10% and it starts behaving like this

peterbbb · 07-12-2008, 04:44 AM

Sadly, charged up but the lines remain whether the cybook is on or off. So hope it is simply a quick replacement item from e-readers.

HarryT · 07-12-2008, 04:48 AM

Sorry to hear that, Peter. Should be a straightforward replacement, since it failed so soon after purchase. Hopefully your next one will be fine. This isn't a very common problem, but it does, unfortunately, happen to new devices from time to time.

JSWolf · 07-23-2008, 05:33 PM

Could this be another of these mysterious screen breaks? Peter, can you post a photo of your Gen3 so we can see these lines?

ErwinOtten · 07-23-2008, 06:05 PM

Quote:

Originally Posted by HarryT

Sorry to hear that, Peter. Should be a straightforward replacement, since it failed so soon after purchase. Hopefully your next one will be fine. This isn't a very common problem, but it does, unfortunately, happen to new devices from time to time.

Don't want to be rude, but I’ve heard that answer from you before. Costted Ortep 120 euro though, so I wouldn't be so sure if I were you.

Would like to hear from Peter if he really gets his repair for free.

delphidb96 · 07-23-2008, 06:11 PM

Quote:

Originally Posted by ErwinOtten

Don't want to be rude, but I’ve heard that answer from you before. Costted Ortep 120 euro though, so I wouldn't be so sure if I were you.

Would like to hear from Peter if he really gets his repair for free.

Doubt if it will be free. There's no real way to prove that the customer *didn't* break it. And, as has been mentioned elsewhere, there's a strong possibility that all display "repairs" are done by swapping out a newer unit and then sending the broken one back to the hardware manufacturer (Netronix) as the display and it's attached controller module are not easily removed/replaced. And I bet Netronix's fee is controlling the "cost of repair".

Derek

HarryT · 07-24-2008, 03:44 AM

Electronic failures of the screen controller (as opposed to mechanical breakage) should certainly be covered by the warranty. A screen controller failure would be the most obvious cause of vertical or horizontal lines on the screen - it should that certain "rows" or "columns" of the pixel matrix have got stuck "on" (or "off") and that's "electronic".

tompe · 07-26-2008, 02:22 PM

Quote:

Originally Posted by HarryT

Electronic failures of the screen controller (as opposed to mechanical breakage) should certainly be covered by the warranty. A screen controller failure would be the most obvious cause of vertical or horizontal lines on the screen - it should that certain "rows" or "columns" of the pixel matrix have got stuck "on" (or "off") and that's "electronic".

Mechanical breakeage is covered also if it is not caused by abnormal usage.

peterbbb · 07-26-2008, 04:23 PM

Ok. Replacement device from ereaders. Great service. Reasonable contacts with me after emails etc.

New device arrived and seems ok except charging which I think/hope is sorted now. Did not seem to want to charge. Went to 20% then ran out of power when reading after a few minutes. Left it on all night. Had to then connect to the computer before it would switch on. But now seems ok. So am reading and flipping pages to see.

Harry, is this behaviour normal?? (The Cybook behaviour, not mine!!!)

HarryT · 07-27-2008, 04:42 AM

I don't know. All I can suggest is that you wait and see how it behaves over time.

07-11-2008, 03:07 PM	#1
peterbbb BoyReader Posts: 151 Karma: 308 Join Date: Jun 2008 Location: Llangollen, North Wales, UK Device: Cybook Gen3 and now Kindle 3	Cybook Gen 3 Heeelllpppp! Please Had my Cybook for 2 days and there are lines, vertical, covering the bottom half of the screen. Reset does not alter the situation. The select and page turn buttons, front bottom left cluster, do not work. It has been carried in my hand inside the leather cover. Unless it is made of egg shells I don't see how I could have damaged the screen. Help Please Peter

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07-11-2008, 03:09 PM	#2
HarryT eBook Enthusiast Posts: 85,560 Karma: 93980341 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Charge it. If that doesn't help, the screen controller has failed. Not your fault - just one of those things that unfortunately happens (and generally does happen when a device is new). It's a warranty repair. Luck of the draw, unfortunately.

07-11-2008, 03:26 PM	#3
peterbbb BoyReader Posts: 151 Karma: 308 Join Date: Jun 2008 Location: Llangollen, North Wales, UK Device: Cybook Gen3 and now Kindle 3	OK. It is on charge now. Thanks. Beginning to calm down a little. Many thanks, Harry.

07-11-2008, 03:31 PM	#4
HarryT eBook Enthusiast Posts: 85,560 Karma: 93980341 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Hopefully it's just a flat battery. Until you've "cycled" the battery a few times, the battery meter is extremely inaccurate.

07-11-2008, 04:13 PM	#5
peterbbb BoyReader Posts: 151 Karma: 308 Join Date: Jun 2008 Location: Llangollen, North Wales, UK Device: Cybook Gen3 and now Kindle 3	Odd that it should behave like this???? Why would it be battery? Peter

07-12-2008, 01:32 AM	#6
pakiyabhai Zealot Posts: 129 Karma: 14 Join Date: Dec 2007 Device: pakiyabhai	happened with mine too ,when the battery is running low ,soemwhere near 10% and it starts behaving like this

07-12-2008, 04:44 AM	#7
peterbbb BoyReader Posts: 151 Karma: 308 Join Date: Jun 2008 Location: Llangollen, North Wales, UK Device: Cybook Gen3 and now Kindle 3	Sadly, charged up but the lines remain whether the cybook is on or off. So hope it is simply a quick replacement item from e-readers.

07-12-2008, 04:48 AM	#8
HarryT eBook Enthusiast Posts: 85,560 Karma: 93980341 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Sorry to hear that, Peter. Should be a straightforward replacement, since it failed so soon after purchase. Hopefully your next one will be fine. This isn't a very common problem, but it does, unfortunately, happen to new devices from time to time.

07-23-2008, 05:33 PM	#9
JSWolf Resident Curmudgeon Posts: 80,782 Karma: 150249619 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Could this be another of these mysterious screen breaks? Peter, can you post a photo of your Gen3 so we can see these lines?

07-24-2008, 03:44 AM	#12
HarryT eBook Enthusiast Posts: 85,560 Karma: 93980341 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Electronic failures of the screen controller (as opposed to mechanical breakage) should certainly be covered by the warranty. A screen controller failure would be the most obvious cause of vertical or horizontal lines on the screen - it should that certain "rows" or "columns" of the pixel matrix have got stuck "on" (or "off") and that's "electronic".

07-26-2008, 04:23 PM	#14
peterbbb BoyReader Posts: 151 Karma: 308 Join Date: Jun 2008 Location: Llangollen, North Wales, UK Device: Cybook Gen3 and now Kindle 3	Ok. Replacement device from ereaders. Great service. Reasonable contacts with me after emails etc. New device arrived and seems ok except charging which I think/hope is sorted now. Did not seem to want to charge. Went to 20% then ran out of power when reading after a few minutes. Left it on all night. Had to then connect to the computer before it would switch on. But now seems ok. So am reading and flipping pages to see. Harry, is this behaviour normal?? (The Cybook behaviour, not mine!!!)

07-27-2008, 04:42 AM	#15
HarryT eBook Enthusiast Posts: 85,560 Karma: 93980341 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	I don't know. All I can suggest is that you wait and see how it behaves over time.