Purchased book from Kobo not showing up in library on PC/Touch

jpelgrom · 08-13-2012, 11:57 AM

Hello,
earlier today, I purchased a book at Kobo. I purchased it at Kobo because I would get a kepub, which is handy for the Kobo Touch. The only problem is: the book doesn't show up in my Kobo Desktop library, and also not when I sync my Kobo Touch. I can download the Adobe DRM EPUB from the website, but I would like a kepub. Is it just Kobo being slow, or are some books on the Kobo site Adobe DRM EPUB download-only?

Thanks in advance.

paulsalter · 08-13-2012, 01:17 PM

not seen any books that are adobe download only

there are books that only work on the Vox & iOS app (kepub version)

Sharkus · 08-13-2012, 01:50 PM

What was the title and author of the book in question?

PeterT · 08-13-2012, 04:16 PM

I had the same issue on Saturday night; Randy Bachman's Vinyl Tap. Waiting to hear back from support.

Oldpilot · 08-14-2012, 07:25 PM

I had this problem with every book I "bought" (they were free classics, to test out the system). I finally opened on in a misc bit of software I happened to have on my computer.

Remmy · 09-01-2012, 11:42 AM

Same problem here, just purchased a book (through the website) and it wasn't showing up on Kobo Desktop or on my Kobo Touch. Did several syncs / restarts / etc. to no avail. On the website, it only showed up in 'My Purchases', but not in 'My Library'. I tried the 'bookmark 1st page' trick in 'My Purchases' and then did a re-sync, etc. but still not showing up in 'My Library'. Although... after trying the 'bookmark 1st page' a few times, I now got the book in 'My Library' on my Kobo Desktop. But... although I've done a wifi-sync and a cable-sync with Kobo Desktop, the book is still not showing up on my Kobo Touch. Have placed a ticket with Kobo, but haven't got a response yet.

I wonder if this has anything to do with the fact that I had downloaded a 'preview' of this book which I had deleted previous te buying the whole book? (BTW I downloaded 3 previews today, all of which showed me the table of contents, etc. but not one page of the actual book... ).

taming · 09-01-2012, 12:05 PM

Did any of you happen to have a preview of the book before you purchased it? This is a known issue and should be fixed with the next official update. I removed the preview (from all of my devices) and then did a factory reset of the Touch, which brought me the book. It had been in I'm Reading on the website at the time, thanks to bookmarking.

Some people have reported success getting purchased books to show up by going into the store on the Touch, searching/finding the book, and choosing it there. Even if it says "purchase" it should switch over and simply download.

I had a book like this that did not download onto the Touch, but did download on another device. I opened it there, and then on the next sync, it appeared on my Touch.

Remmy · 09-02-2012, 03:51 PM

Just an update to my previous post here: eventually Kobo Customer service replied, asked me to do a soft-reset, then factory-reset, etc. to no avail, the book I had bought on the Kobo website was still not showing up on Kobo Desktop or Kobo Touch. Mailed this back to them.

Got a reply giving me instructions on how to download the book using Adobe Digital Editions. Did this & transferred the book to my Kobo Touch. Even though I was glad I finally had the book on my reader, I was not happy because this mean:
1. Since it's not the kepub, apparently it doesn't show in the same font / size / etc. a kepub does, so when switching books I had to constantly alter the font size, etc.
2. Even though I now had the book on my reader, I couldn't sync / download it to my iPhone or Kobo Desktop to read and keep it sync'd with the reader.

Eventually kept on fiddling around with the book, I went to the website and in 'My Purchases', I bookmarked the book a few times, then I went to the Kobo Desktop, where the book was somehow sync'd this time, opened the book on the Desktop, and made some 'notes' in the book. After this, I finally got my Kobo Touch to sync the book!!!

I hope Kobo will resolve this issue, as it is obviously a bug more than one person is experiencing!

08-13-2012, 11:57 AM	#1
jpelgrom Junior Member Posts: 9 Karma: 12050 Join Date: Jul 2012 Device: Kindle (7th Gen.), Kobo Touch	Purchased book from Kobo not showing up in library on PC/Touch Hello, earlier today, I purchased a book at Kobo. I purchased it at Kobo because I would get a kepub, which is handy for the Kobo Touch. The only problem is: the book doesn't show up in my Kobo Desktop library, and also not when I sync my Kobo Touch. I can download the Adobe DRM EPUB from the website, but I would like a kepub. Is it just Kobo being slow, or are some books on the Kobo site Adobe DRM EPUB download-only? Thanks in advance.

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08-13-2012, 01:17 PM	#2
paulsalter Fanatic Posts: 579 Karma: 3243761 Join Date: Nov 2011 Location: UK Device: Kindle Fire HD8	not seen any books that are adobe download only there are books that only work on the Vox & iOS app (kepub version)

08-13-2012, 01:50 PM	#3
Sharkus Evangelist Posts: 444 Karma: 2269648 Join Date: Jun 2010 Location: Toronto Device: Kobo: Original, WiFi, Touch, Aura, Aura H20, MiniGloHD ;) iOS app	What was the title and author of the book in question?

08-13-2012, 04:16 PM	#4
PeterT Grand Sorcerer Posts: 13,296 Karma: 78876004 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	I had the same issue on Saturday night; Randy Bachman's Vinyl Tap. Waiting to hear back from support.

08-14-2012, 07:25 PM	#5
Oldpilot Groupie Posts: 184 Karma: 2572 Join Date: Aug 2010 Device: Kindle	I had this problem with every book I "bought" (they were free classics, to test out the system). I finally opened on in a misc bit of software I happened to have on my computer.

09-01-2012, 11:42 AM	#6
Remmy Junior Member Posts: 4 Karma: 10 Join Date: Aug 2012 Device: Kobo Touch	Same problem here, just purchased a book (through the website) and it wasn't showing up on Kobo Desktop or on my Kobo Touch. Did several syncs / restarts / etc. to no avail. On the website, it only showed up in 'My Purchases', but not in 'My Library'. I tried the 'bookmark 1st page' trick in 'My Purchases' and then did a re-sync, etc. but still not showing up in 'My Library'. Although... after trying the 'bookmark 1st page' a few times, I now got the book in 'My Library' on my Kobo Desktop. But... although I've done a wifi-sync and a cable-sync with Kobo Desktop, the book is still not showing up on my Kobo Touch. Have placed a ticket with Kobo, but haven't got a response yet. I wonder if this has anything to do with the fact that I had downloaded a 'preview' of this book which I had deleted previous te buying the whole book? (BTW I downloaded 3 previews today, all of which showed me the table of contents, etc. but not one page of the actual book... ).

09-01-2012, 12:05 PM	#7
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	Did any of you happen to have a preview of the book before you purchased it? This is a known issue and should be fixed with the next official update. I removed the preview (from all of my devices) and then did a factory reset of the Touch, which brought me the book. It had been in I'm Reading on the website at the time, thanks to bookmarking. Some people have reported success getting purchased books to show up by going into the store on the Touch, searching/finding the book, and choosing it there. Even if it says "purchase" it should switch over and simply download. I had a book like this that did not download onto the Touch, but did download on another device. I opened it there, and then on the next sync, it appeared on my Touch.

09-02-2012, 03:51 PM	#8
Remmy Junior Member Posts: 4 Karma: 10 Join Date: Aug 2012 Device: Kobo Touch	Just an update to my previous post here: eventually Kobo Customer service replied, asked me to do a soft-reset, then factory-reset, etc. to no avail, the book I had bought on the Kobo website was still not showing up on Kobo Desktop or Kobo Touch. Mailed this back to them. Got a reply giving me instructions on how to download the book using Adobe Digital Editions. Did this & transferred the book to my Kobo Touch. Even though I was glad I finally had the book on my reader, I was not happy because this mean: 1. Since it's not the kepub, apparently it doesn't show in the same font / size / etc. a kepub does, so when switching books I had to constantly alter the font size, etc. 2. Even though I now had the book on my reader, I couldn't sync / download it to my iPhone or Kobo Desktop to read and keep it sync'd with the reader. Eventually kept on fiddling around with the book, I went to the website and in 'My Purchases', I bookmarked the book a few times, then I went to the Kobo Desktop, where the book was somehow sync'd this time, opened the book on the Desktop, and made some 'notes' in the book. After this, I finally got my Kobo Touch to sync the book!!! I hope Kobo will resolve this issue, as it is obviously a bug more than one person is experiencing!