3g problem for the kindle dx

hhhhbbbb · 07-26-2012, 06:05 AM

I just bought a new kindle dx graphite. I can use it to connect to the wikipedia and can shop in kindle store, but I can not connect to any other websites. The error message is "Due to local restrictions, web browsing using the Experimental Web Browser over 3G is not available in all countries". I also owns a kindle keyboard wifi+3G, and I registered the kindle dx the same as my kindle keyboard. There is no problem of web browsing for my kindle keyboard. So, what is the problem of my kindle dx?

HarryT · 07-26-2012, 06:17 AM

No problem. Different Kindle models have different 3G restrictions. I have a Kindle Keyboard and a Kindle Touch; the Keyboard has unrestricted web browsing, the Touch doesn't. That's just the way it is.

hhhhbbbb · 07-26-2012, 07:02 AM

Quote:

Originally Posted by HarryT

No problem. Different Kindle models have different 3G restrictions. I have a Kindle Keyboard and a Kindle Touch; the Keyboard has unrestricted web browsing, the Touch doesn't. That's just the way it is.

But I have never heard there is some problem of 3g web browsing for the kindle dx graphite.

TimW · 07-26-2012, 07:09 AM

No, there's something wrong. If you can use the K3 to web browse, the DX should work as well. There was no restriction on web browsing until the Kindle Touch debuted. I don't think it's a clean, new-looking DXUS (that you might have received by accident) because (IIRC) Wiki would not work either if you were outside the US.

Contact customer support about the DX.

hhhhbbbb · 07-26-2012, 07:23 AM

Quote:

Originally Posted by TimW

No, there's something wrong. If you can use the K3 to web browse, the DX should work as well. There was no restriction on web browsing until the Kindle Touch debuted. I don't think it's a clean, new-looking DXUS (that you might have received by accident) because (IIRC) Wiki would not work either if you were outside the US.

Contact customer support about the DX.

Yes, I have contacted the amazon customer suopport, but he (she) can not solve this problem.

HarryT · 07-26-2012, 07:29 AM

Quote:

Originally Posted by hhhhbbbb

But I have never heard there is some problem of 3g web browsing for the kindle dx graphite.

Apologies, in that case; I'm probably wrong.

TimW · 07-26-2012, 07:39 AM

Quote:

Originally Posted by hhhhbbbb

Yes, I have contacted the amazon customer suopport, but he (she) can not solve this problem.

If it were me, I'd contact them again, make sure they know that the K3 works and the DX doesn't. Then, I would give them two options: 1) swap it or 2) return my money. The web browser is of limited value without the ability to connect using 3G since the DX has no Wi-Fi capability.

hawhill · 07-26-2012, 07:47 AM

Quote:

Originally Posted by TimW

No, there's something wrong. If you can use the K3 to web browse, the DX should work as well. There was no restriction on web browsing until the Kindle Touch debuted.

Over here in Germany, my KDX (that was about 12 months ago I've bought it, now it's sold again) has always been restricted to Wikipedia and Amazon's own website. All other pages would bring the error mentioned by the OP. So the general statement about "no restriction on web browsing" is definitely wrong. It might hold true for e.g. the US, though.

TimW · 07-26-2012, 07:56 AM

Quote:

Originally Posted by hawhill

Over here in Germany, my KDX (that was about 12 months ago I've bought it, now it's sold again) has always been restricted to Wikipedia and Amazon's own website. All other pages would bring the error mentioned by the OP. So the general statement about "no restriction on web browsing" is definitely wrong. It might hold true for e.g. the US, though.

Do you have a K3 with 3G capability? If so, does it work for web browsing outside Wiki? I realize that there are many countries that have the restriction...apparently more than in the past. But if one device works, the other should also. As a matter of principle, I would return it. The DX is rather costly, after all.

hhhhbbbb · 07-26-2012, 08:05 AM

Many thanks to the replies. I think I should contact another amazon kindle support person. When I have the answer, I will make it known at this forum.

TimW · 07-26-2012, 08:23 AM

Quote:

Originally Posted by hhhhbbbb

Many thanks to the replies. I think I should contact another amazon kindle support person. When I have the answer, I will make it known at this forum.

Good luck.

hhhhbbbb · 07-26-2012, 08:58 AM

The amazon support promises to give a replacement for the defects to the kindle dx graphite

TimW · 07-26-2012, 09:42 AM

Quote:

Originally Posted by hhhhbbbb

The amazon support promises to give a replacement for the defects to the kindle dx graphite

Excellent...glad to hear it.

hawhill · 07-26-2012, 11:19 AM

Quote:

Originally Posted by TimW

Do you have a K3 with 3G capability? If so, does it work for web browsing outside Wiki?

No, I can only speak about the KDXG. From all I know, restrictions for the K3G in germany are/were similar. There weren't Kindles that I know of that have been sold neither in nor to Germany. So that point holds valid, restrictions are comparable. I just wanted to make the point that restrictions can be pretty normal in some areas or for devices sold on a certain market region.

kocoman · 07-26-2012, 07:20 PM

Is there a 50MB limit on DX versions also? thanks

07-26-2012, 06:05 AM	#1
hhhhbbbb Junior Member Posts: 6 Karma: 10 Join Date: Oct 2011 Device: none	3g problem for the kindle dx I just bought a new kindle dx graphite. I can use it to connect to the wikipedia and can shop in kindle store, but I can not connect to any other websites. The error message is "Due to local restrictions, web browsing using the Experimental Web Browser over 3G is not available in all countries". I also owns a kindle keyboard wifi+3G, and I registered the kindle dx the same as my kindle keyboard. There is no problem of web browsing for my kindle keyboard. So, what is the problem of my kindle dx?

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07-26-2012, 06:17 AM	#2
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	No problem. Different Kindle models have different 3G restrictions. I have a Kindle Keyboard and a Kindle Touch; the Keyboard has unrestricted web browsing, the Touch doesn't. That's just the way it is.

07-26-2012, 07:09 AM	#4
TimW Wizard Posts: 1,022 Karma: 6824104 Join Date: May 2011 Location: Southeastern Kentucky Device: KK3G, KPW1, Sony PRST1, Sony PRS350, iPod Touch 5G	No, there's something wrong. If you can use the K3 to web browse, the DX should work as well. There was no restriction on web browsing until the Kindle Touch debuted. I don't think it's a clean, new-looking DXUS (that you might have received by accident) because (IIRC) Wiki would not work either if you were outside the US. Contact customer support about the DX.

07-26-2012, 08:05 AM	#10
hhhhbbbb Junior Member Posts: 6 Karma: 10 Join Date: Oct 2011 Device: none	Many thanks to the replies. I think I should contact another amazon kindle support person. When I have the answer, I will make it known at this forum.

07-26-2012, 08:58 AM	#12
hhhhbbbb Junior Member Posts: 6 Karma: 10 Join Date: Oct 2011 Device: none	The amazon support promises to give a replacement for the defects to the kindle dx graphite

07-26-2012, 07:20 PM	#15
kocoman Connoisseur Posts: 97 Karma: 28464 Join Date: Dec 2006	Is there a 50MB limit on DX versions also? thanks