Unbricking after firmware 2.0 update dancing squares - Page 3

snouta · 07-12-2012, 07:42 PM

Hey, I am having this issue as well and am also located in Australia.

I'm wondering if its possible this update issue is a cause of going from a much earlier firmware version. I believe I was at 1.9.14 before I tried to update mine to 2.0 and when I did a factory reset it took it back to 1.9.11.

When I manage to get my Touch to go into factory reset again I'll try updating to 1.9.17 then to 2.0 and see if this fixes the issue.

david8866 · 07-12-2012, 07:43 PM

I bought 2 Kobo Touch yesterday. I am afraid to open them, if this firmware issue is unwisely handled. Kobo, you should roll the firmware out as beta for tester.

RickyB · 07-12-2012, 07:53 PM

Quote:

Originally Posted by snouta

I'm wondering if its possible this update issue is a cause of going from a much earlier firmware version.

I was at 1.9.17 before the update, and have the problem.

snouta · 07-12-2012, 07:55 PM

Quote:

Originally Posted by RickyB

I was at 1.9.17 before the update, and have the problem.

Well there goes that farfetched theory.

kiwipippa · 07-12-2012, 08:59 PM

To all the Aussies having problems - come over the ditch. We have 3 KT's here and the update worked perfectly (except for the bugs discussed in the other thread, but that's another story).

Maybe you could start a reversal of the kiwi flood - in the last year nearly 40,000 kiwis headed your way. Not sure if that's a good thing for you, or perhaps a good thing for us....

Sorry I don't have any more practical advice.

Donald S · 07-13-2012, 01:57 AM

I don't have the dancing squares problem (yet), but I'm experiencing other glitchy behaviours with Kobo firmware 2.0, such as:
1. Reader randomly returning to the Home screen during a read.
2. Reader goes into sleep mode, but without cover picture or notice at top of screen, then every few minutes attempts to sleep again.
3. Reader goes into timed shutdown, but again without cover picture or notice.
4. Reader freezes while attempting to change settings.
5. Artifacts left on screen after highlighting or making annotations, even after the screen does a full refresh.

Etc., etc...

I think the Kobo organization needs a whole bunch more Beta testers. At least then you know what you're getting in to. Ah well, patience, patience...

avataroftime · 07-13-2012, 02:20 AM

I am also from Australia and I am having the issue after updating from 1.9.17.

After about 12 hrs of waiting, I factory reset the device and then factory reset it again from within the device and tried the update again. I gave up again after 9 hrs.

I have reinstalled 1.9.17 and hope that Kobo come up with a proper fix for this.

MacEachaidh · 07-13-2012, 02:32 AM

Ouch, so I guess I was seriously lucky not to have any problems with all this.

Time to buy a lottery ticket, d'ya reckon? ;-)

murg · 07-13-2012, 03:16 AM

Does the LED light RED when the request for a Factory Reset has been accepted?

avataroftime · 07-13-2012, 03:21 AM

Quote:

Originally Posted by murg

Does the LED light RED when the request for a Factory Reset has been accepted?

Mine did, then it starts flashing really quickly. It took me a couple of goes to get it right though.

murg · 07-13-2012, 03:24 AM

What was your technique for causing the factory reset?

avataroftime · 07-13-2012, 03:30 AM

Quote:

Originally Posted by murg

What was your technique for causing the factory reset?

Hold the top slider over to the right until the dancing boxes stop.
Then slide it across again like I am powering it up - and immediately press (or hold - cannot remember which worked) the home button.

The light on top should flash red.

After a couple of seconds the light should start flashing rapidly.

murg · 07-13-2012, 03:35 AM

Thanks. I've tried that, and it didn't work. Just kept getting a 2 second blue followed by a green blink.

But... I turned the Touch off by holding the power switch until dancing squares stopped (approx 5 seconds). Then did the paperclip thing (for about a second). Then held the Home button while flicking the power switch. Got 2 RED blinks and then a Green, then dancing squares (for 5 minutes now).

murg · 07-13-2012, 03:37 AM

Yeah!

Power off
paperclip
hold home while quickly sliding and releasing the power switch
KEEP THE HOME button depressed.
2 RED Blinks, then a rapidly flashing white. And the screen went to 'Restoring'.
then release the Home button

murg · 07-13-2012, 03:42 AM

And after a minute or two, a Read On screen.

Which was frozen, as in accepting no taps or home button.

Slide power switch quickly (putting into sleep mode).

Powered up, Dancing Squares for a short time, then Set Language.

And I'm back to v1.9.11!

07-12-2012, 08:59 PM	#35
kiwipippa Fanatic Posts: 578 Karma: 613022 Join Date: Aug 2010 Location: New Zealand Device: kobo glo, kobo touch (dead), kindle touch, android phone	To all the Aussies having problems - come over the ditch. We have 3 KT's here and the update worked perfectly (except for the bugs discussed in the other thread, but that's another story). Maybe you could start a reversal of the kiwi flood - in the last year nearly 40,000 kiwis headed your way. Not sure if that's a good thing for you, or perhaps a good thing for us.... Sorry I don't have any more practical advice. Last edited by kiwipippa; 07-12-2012 at 09:06 PM.

07-13-2012, 01:57 AM	#36
Donald S Just learning, but fast! Posts: 8 Karma: 31582 Join Date: Jun 2011 Location: Saskatchewan, Canada Device: Kobo Touch	I don't have the dancing squares problem (yet), but I'm experiencing other glitchy behaviours with Kobo firmware 2.0, such as: 1. Reader randomly returning to the Home screen during a read. 2. Reader goes into sleep mode, but without cover picture or notice at top of screen, then every few minutes attempts to sleep again. 3. Reader goes into timed shutdown, but again without cover picture or notice. 4. Reader freezes while attempting to change settings. 5. Artifacts left on screen after highlighting or making annotations, even after the screen does a full refresh. Etc., etc... I think the Kobo organization needs a whole bunch more Beta testers. At least then you know what you're getting in to. Ah well, patience, patience... Last edited by Donald S; 07-13-2012 at 03:03 AM.

07-13-2012, 03:37 AM	#44
murg No Comment Posts: 3,240 Karma: 23878043 Join Date: Jan 2012 Location: Australia Device: Kobo: Not just an eReader, it's an adventure!	Yeah! Power off paperclip hold home while quickly sliding and releasing the power switch KEEP THE HOME button depressed. 2 RED Blinks, then a rapidly flashing white. And the screen went to 'Restoring'. then release the Home button

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07-12-2012, 07:42 PM	#31
snouta Junior Member Posts: 2 Karma: 10 Join Date: Jul 2012 Device: Kobo Touch	Hey, I am having this issue as well and am also located in Australia. I'm wondering if its possible this update issue is a cause of going from a much earlier firmware version. I believe I was at 1.9.14 before I tried to update mine to 2.0 and when I did a factory reset it took it back to 1.9.11. When I manage to get my Touch to go into factory reset again I'll try updating to 1.9.17 then to 2.0 and see if this fixes the issue.

07-12-2012, 07:43 PM	#32
david8866 Zealot Posts: 147 Karma: 1015220 Join Date: May 2011 Device: kindle	I bought 2 Kobo Touch yesterday. I am afraid to open them, if this firmware issue is unwisely handled. Kobo, you should roll the firmware out as beta for tester.

07-13-2012, 02:20 AM	#37
avataroftime Junior Member Posts: 3 Karma: 20 Join Date: Jul 2012 Location: Canberra, Australia Device: Kobo Touch	I am also from Australia and I am having the issue after updating from 1.9.17. After about 12 hrs of waiting, I factory reset the device and then factory reset it again from within the device and tried the update again. I gave up again after 9 hrs. I have reinstalled 1.9.17 and hope that Kobo come up with a proper fix for this.

07-13-2012, 02:32 AM	#38
MacEachaidh Browser Posts: 745 Karma: 578294 Join Date: Apr 2010 Location: Australia Device: Kobo Touch, Kobo Aura HD	Ouch, so I guess I was seriously lucky not to have any problems with all this. Time to buy a lottery ticket, d'ya reckon? ;-)

07-13-2012, 03:16 AM	#39
murg No Comment Posts: 3,240 Karma: 23878043 Join Date: Jan 2012 Location: Australia Device: Kobo: Not just an eReader, it's an adventure!	Does the LED light RED when the request for a Factory Reset has been accepted?

07-13-2012, 03:24 AM	#41
murg No Comment Posts: 3,240 Karma: 23878043 Join Date: Jan 2012 Location: Australia Device: Kobo: Not just an eReader, it's an adventure!	What was your technique for causing the factory reset?

07-13-2012, 03:35 AM	#43
murg No Comment Posts: 3,240 Karma: 23878043 Join Date: Jan 2012 Location: Australia Device: Kobo: Not just an eReader, it's an adventure!	Thanks. I've tried that, and it didn't work. Just kept getting a 2 second blue followed by a green blink. But... I turned the Touch off by holding the power switch until dancing squares stopped (approx 5 seconds). Then did the paperclip thing (for about a second). Then held the Home button while flicking the power switch. Got 2 RED blinks and then a Green, then dancing squares (for 5 minutes now).

07-13-2012, 03:42 AM	#45
murg No Comment Posts: 3,240 Karma: 23878043 Join Date: Jan 2012 Location: Australia Device: Kobo: Not just an eReader, it's an adventure!	And after a minute or two, a Read On screen. Which was frozen, as in accepting no taps or home button. Slide power switch quickly (putting into sleep mode). Powered up, Dancing Squares for a short time, then Set Language. And I'm back to v1.9.11!