help!!! My kobo is not working!

brenda smyth · 06-14-2012, 10:49 PM

Hi! This is my first post! I bought my Kobo at the end of April, set it up, and began to buy books online. Shortly after that my troubles began--it would freeze and I could not move forward, backwards or even shut it down. So then I would reset it with a paper clip. Or many times, I could not start it up until I had slid the on/off button seven or eight times, then about two pages in, it would freeze again!! The other day, it turned off and I cannot get it to turn on again! I've tried plugging it into the computer to recharge it(?) -- no response. I used the old paper clip trick-- no response. Is this ereader broken or is there something I'm missing?

Thanks for any help you can provide.

PeterT · 06-14-2012, 11:20 PM

How long did you leave it plugged in to the PC to charge?

taming · 06-15-2012, 05:23 AM

This is not "normal" behaviour for a Touch. Even if your current issue is related to an undercharged battery, the earlier issues are not typical. Have you opened a support ticket with Kobo?

brenda smyth · 06-16-2012, 02:24 AM

I'm not sure--maybe an hour or so.

brenda smyth · 06-16-2012, 02:26 AM

umm...how do you do that?

AnemicOak · 06-16-2012, 02:52 AM

Kobo support can be contacted at...

help@kobobooks.com or 1-855-732-3662 (8am - 12am EST)

BWinmill · 06-16-2012, 04:04 AM

As others have said, you should contact Kobo in case you have a defective unit.

Some advice for dealing with technical support:

Only bring up the most immediate problem. In this case, the most immediate problem is that the device does not turn on.

Don't tell them how you've tried to fix it. If they try to tell you something that you have tried, just do it again.

The reason is that most of the people who do support read a step-by-step process off the screen. Some are okay with extra details but I've found that a lot of them get impatient with extra details.

Biffaru · 11-30-2015, 05:57 PM

I'm having that same problem with my kobo touch, iv contacted kobo for help.

06-14-2012, 10:49 PM	#1
brenda smyth Junior Member Posts: 3 Karma: 10 Join Date: Jun 2012 Device: kobo touch ereader	help!!! My kobo is not working! Hi! This is my first post! I bought my Kobo at the end of April, set it up, and began to buy books online. Shortly after that my troubles began--it would freeze and I could not move forward, backwards or even shut it down. So then I would reset it with a paper clip. Or many times, I could not start it up until I had slid the on/off button seven or eight times, then about two pages in, it would freeze again!! The other day, it turned off and I cannot get it to turn on again! I've tried plugging it into the computer to recharge it(?) -- no response. I used the old paper clip trick-- no response. Is this ereader broken or is there something I'm missing? Thanks for any help you can provide.

06-16-2012, 04:04 AM	#7
BWinmill Nameless Being	As others have said, you should contact Kobo in case you have a defective unit. Some advice for dealing with technical support: Only bring up the most immediate problem. In this case, the most immediate problem is that the device does not turn on. Don't tell them how you've tried to fix it. If they try to tell you something that you have tried, just do it again. The reason is that most of the people who do support read a step-by-step process off the screen. Some are okay with extra details but I've found that a lot of them get impatient with extra details. Last edited by BWinmill; 06-16-2012 at 04:11 AM. Reason: Added advice for dealing with tech support.

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06-14-2012, 11:20 PM	#2
PeterT Grand Sorcerer Posts: 13,698 Karma: 79983758 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	How long did you leave it plugged in to the PC to charge?

06-15-2012, 05:23 AM	#3
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	This is not "normal" behaviour for a Touch. Even if your current issue is related to an undercharged battery, the earlier issues are not typical. Have you opened a support ticket with Kobo?

06-16-2012, 02:24 AM	#4
brenda smyth Junior Member Posts: 3 Karma: 10 Join Date: Jun 2012 Device: kobo touch ereader	I'm not sure--maybe an hour or so.

06-16-2012, 02:26 AM	#5
brenda smyth Junior Member Posts: 3 Karma: 10 Join Date: Jun 2012 Device: kobo touch ereader	umm...how do you do that?

06-16-2012, 02:52 AM	#6
AnemicOak Bookaholic Posts: 14,391 Karma: 54969924 Join Date: Oct 2007 Location: Minnesota Device: iPad Mini 4, AuraHD, iPhone XR +	Kobo support can be contacted at... help@kobobooks.com or 1-855-732-3662 (8am - 12am EST)

11-30-2015, 05:57 PM	#8
Biffaru Junior Member Posts: 1 Karma: 10 Join Date: Nov 2015 Device: Kobo Touch	I'm having that same problem with my kobo touch, iv contacted kobo for help.