Boox M92 freezed

dpom · 04-04-2012, 06:49 AM

Two weeks ago my Boox M92 stopped working. It remains in "Reading The World" screen and it doesn't react to buttons or reset.

The battery was almost full when it stops. I left plugged in 12 hours and tried the reset procedure described at
https://www.onyx-boox.com/support/1-...x-boox-m-reset
but without any success. I repeated the operation several times.

Every time I try to charge it, orange light comes on for a while but the e-reader remains inert.

Any ideas on how to get it to unfreeze?

geronimo · 04-04-2012, 07:53 AM

Quote:

Originally Posted by dpom

Two weeks ago my Boox M92 stopped working. It remains in "Reading The World" screen and it doesn't react to buttons or reset.

The battery was almost full when it stops. I left plugged in 12 hours and tried the reset procedure described at
https://www.onyx-boox.com/support/1-...x-boox-m-reset
but without any success. I repeated the operation several times.

Every time I try to charge it, orange light comes on for a while but the e-reader remains inert.

Any ideas on how to get it to unfreeze?

Happened to me too after one week. I took the option to return the device.
The shop owner told me all he had to do was to charge the reader and everything was fine.
I insisted to be refunded - and live happily ever after.

janek · 04-04-2012, 08:48 AM

Quote:

Originally Posted by dpom

Two weeks ago my Boox M92 stopped working. It remains in "Reading The World" screen and it doesn't react to buttons or reset.

The battery was almost full when it stops. I left plugged in 12 hours and tried the reset procedure described at
https://www.onyx-boox.com/support/1-...x-boox-m-reset
but without any success. I repeated the operation several times.

Every time I try to charge it, orange light comes on for a while but the e-reader remains inert.

Any ideas on how to get it to unfreeze?

I know this is very silly, but are you sure you are using correct "hole"? You should use the one on the BACKSIDE of the device, not the one on the bottom, next to headphone socket. The latter is not a reset socket.

dpom · 04-04-2012, 08:57 AM

Quote:

Originally Posted by janek

I know this is very silly, but are you sure you are using correct "hole"? You should use the one on the BACKSIDE of the device, not the one on the bottom, next to headphone socket. The latter is not a reset socket.

yes, I used the backside hole, and is not a silly observation because the reset is not an obvious one

MikeOnyx · 04-04-2012, 09:20 AM

Hi Dan, there's another thread about the M92 Frozen issue that's similar to yours, with various ways to fix it, including a firmware update. Check it out here: https://www.mobileread.com/forums/sho...d.php?t=168842

Booxtor · 04-04-2012, 12:10 PM

Quote:

Originally Posted by MikeOnyx

Hi Dan, there's another thread about the M92 Frozen issue that's similar to yours, with various ways to fix it, including a firmware update. Check it out here: https://www.mobileread.com/forums/sho...d.php?t=168842

I guess this link will be more helpful: https://www.mobileread.com/forums/sho...=171640&page=3

I suggest you also to contact your vendor directly, if nothing works...

rolexconfuse · 04-04-2012, 12:47 PM

All this random freezing is starting to get me worried. I have the M92 for only 2 days so far and everything works fine but I'm wondering if this will happen to me eventually. Being how expensive the M92 is I hate to be stuff in a position where the device literally becomes a brick.

Mono · 04-05-2012, 05:34 AM

I have M92 for almost 4 months, I use it daily and no problems. It would be nice if the new firmware improves user interface (and removes some for me unimportant bugs), but the stability of the product is (in my opinion) better than most of current IT items.

ragasol · 04-05-2012, 02:32 PM

Quote:

Originally Posted by Booxtor

I guess this link will be more helpful: https://www.mobileread.com/forums/sho...=171640&page=3

I suggest you also to contact your vendor directly, if nothing works...

Hi:

I have updated using the "special" firmware, and my device works fine now. It solved the calibration problem that I had too.

Thank you

rolexconfuse · 04-05-2012, 04:24 PM

was anyone doing anything special when this who frozen thing started to happen?

MikeOnyx · 05-10-2012, 09:29 PM

We have had two customers who have encountered the unrecoverable freezing problem problem as of May 1st, 2012. When they sent it back to us, one of the devices had already recovered, so I just reflashed the device. The other one was unrecoverable and had to be sent back to the manufacturer. I believe it is a hardware issue.

04-04-2012, 06:49 AM	#1
dpom Junior Member Posts: 2 Karma: 10 Join Date: Mar 2012 Location: Romania Device: Boox M92	Boox M92 freezed Two weeks ago my Boox M92 stopped working. It remains in "Reading The World" screen and it doesn't react to buttons or reset. The battery was almost full when it stops. I left plugged in 12 hours and tried the reset procedure described at https://www.onyx-boox.com/support/1-...x-boox-m-reset but without any success. I repeated the operation several times. Every time I try to charge it, orange light comes on for a while but the e-reader remains inert. Any ideas on how to get it to unfreeze?

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04-04-2012, 09:20 AM	#5
MikeOnyx OnyxBoox Sales Posts: 140 Karma: 552380 Join Date: Dec 2009 Location: Atlanta, GA Device: Onyx Boox	Hi Dan, there's another thread about the M92 Frozen issue that's similar to yours, with various ways to fix it, including a firmware update. Check it out here: https://www.mobileread.com/forums/sho...d.php?t=168842

04-04-2012, 12:47 PM	#7
rolexconfuse Connoisseur Posts: 53 Karma: 10 Join Date: Oct 2010 Device: kindle	All this random freezing is starting to get me worried. I have the M92 for only 2 days so far and everything works fine but I'm wondering if this will happen to me eventually. Being how expensive the M92 is I hate to be stuff in a position where the device literally becomes a brick.

04-05-2012, 05:34 AM	#8
Mono Mono Posts: 699 Karma: 13333 Join Date: Jan 2012 Device: Boox M92	I have M92 for almost 4 months, I use it daily and no problems. It would be nice if the new firmware improves user interface (and removes some for me unimportant bugs), but the stability of the product is (in my opinion) better than most of current IT items.

04-05-2012, 04:24 PM	#10
rolexconfuse Connoisseur Posts: 53 Karma: 10 Join Date: Oct 2010 Device: kindle	was anyone doing anything special when this who frozen thing started to happen?

05-10-2012, 09:29 PM	#11
MikeOnyx OnyxBoox Sales Posts: 140 Karma: 552380 Join Date: Dec 2009 Location: Atlanta, GA Device: Onyx Boox	We have had two customers who have encountered the unrecoverable freezing problem problem as of May 1st, 2012. When they sent it back to us, one of the devices had already recovered, so I just reflashed the device. The other one was unrecoverable and had to be sent back to the manufacturer. I believe it is a hardware issue.