BOB Customer Service is da bomb

[binzer]

I know I've mentioned their great customer service before, but as one of the unluckies with a broken screen I have had to contact them again, and I couldn't be more pleased.

Here is an example of a typical exchange (of which there have been many). The first email pasted here was sent to me a couple days after I had originally contacted them, and didn't reply to their reply to confirm I was in fact shipping my Cybook.

Hi Lyndsey,

I wanted follow up with you on your Cybook screen. Will you be
shipping the unit to us?

Regards,

Caesar
BooksOnBoard Support



My reply (SENT ON A SATURDAY):

My Cybook should arrive any day via Fedex. I couldn't get the tracking number b/c my fiance who sent it isn't very organized, but if I get it I will email it to you. Thanks!



His reply (SENT ON THE SAME SATURDAY):

Hi Lyndsey,

Not a problem on the tracking number, don't worry about finding it. I will let you now as soon as the package arrives here. Good luck completing the training of the fiance before the wedding. Organizational skills can be learned; I always get receipts now and it only took my wife 2 years to train me to never pull the price tags off the clothes she brought home to me till after I had tried them on.

Regards,

Caesar
BooksOnBoard



Seriously, how rad are they? Not only do they reply on Saturdays and go out of their way to contact me when I haven't emailed them first; they also find the time to be friendly and funny! They are honestly the best online company I think I've ever dealt with.

With all these broken screens lately, another good thing about them is their accidental damage warranty, which covers broken screens. I missed my deadline to retro-actively get it, but it would've been money well spent!

[pilotbob]

It's great to hear this. If I do ever decide to get a CyBook, I think I will get it from them so I can also get the damage insurance.

BOb

[RickyMaveety]

That does sound like an Aplus company ... or else they've got one employee who is a customer service god.

[basschick]

agreed! BoB has some of the best customer service i've experienced anywhere

[IceHand]

Originally Posted by RickyMaveety

[...] or else they've got one employee who is a customer service god.

I've been in contact with their support a number of times concerning e-books not being found through their search function, e-books with a wrong cover and other minor problems mainly with their website. They've always been fast to respond and resolved the problem mostly within a day. One time they even gave me $5 rewards dollars for pointing out some problems with their new layout – how nice is that?

[HarryT]

Could someone be kind enough to explain what "da bomb" means?

[montsnmags]

Originally Posted by HarryT

Could someone be kind enough to explain what "da bomb" means?

It means "really, really good", Old Man Harry.

Cheers,
Marc

[IceHand]

See: http://www.urbandictionary.com/

[HarryT]

I see, so in my terminology, "da bomb" = "really jolly good" .

Thanks for the translation help .

[pilotbob]

Originally Posted by HarryT

I see, so in my terminology, "da bomb" = "really jolly good" .

Thanks for the translation help .

Possibly more like "bloody good". It's like you brits have a language all your own.

BOb

[HarryT]

We do. We call it "English" .

[pilotbob]

Originally Posted by HarryT

We do. We call it "English" .

Another foreign language I'm glad I don't have to learn. Viva American complacency!

BOb

[desertgrandma]

Originally Posted by HarryT

We do. We call it "English" .

I am so sick of the massacre I hear daily of the English language. We are becoming a nation of illiterates. "Da Bomb"? "My Bad"? Perhaps its my age, perhaps its the heat, but someone has to speak out. Stop the dumbing down of America! (stepping off soapbox now)

[RickyMaveety]

Originally Posted by IceHand

I've been in contact with their support a number of times concerning e-books not being found through their search function, e-books with a wrong cover and other minor problems mainly with their website. They've always been fast to respond and resolved the problem mostly within a day. One time they even gave me $5 rewards dollars for pointing out some problems with their new layout – how nice is that?

Sounds like they have several employees who are customer service gods. That is a very good thing. May their business prosper!

[RickyMaveety]

Originally Posted by desertgrandma

I am so sick of the massacre I hear daily of the English language. We are becoming a nation of illiterates. "Da Bomb"? "My Bad"? Perhaps its my age, perhaps its the heat, but someone has to speak out. Stop the dumbing down of America! (stepping off soapbox now)

Now, now .... keep in mind that Americans (and by that I mean we lovely folks in the US) have always been creators of slang. Long before things were "da bomb" they were "the bee's knees."
I know I tend to use the newer slang terms only when I want to express some serious sarcasm, (Well, ain't dat jus' da bomb -- said as snidely as possible).

Actually, most slang in general is created by groups who feel dispossessed and cut out of the mainstream. Thus, Cockney rhyming slang, Black slang (dating all the way back to the days of slavery), the slang of prison populations. It's just a way of fighting back and creating your own identity with your group.

The only people I worry about are those that don't know the difference between slang and formal English (whether we are talking about that language as it is spoken in the UK and former colonies or the US and former territories) ... those people, sadly, are doomed to a life in the gutter ... unless they are really good at either sports, or entertainment, or perhaps if they have a successful drug dealing business.