I'm scared, frustrated, don't know who to go to anymore

[DiapDealer]

Originally Posted by JSWolf

This is one of the reasons I don't think being tied into Amazon is a good idea. You get your account closed and you lose access to your content and the ability to buy new content.

Can you honestly tell me that you don't have an Amazon account, Jon? C'mon... tell the truth. You'll feel better. You do don't you? Even if it's only to take advantage of free books. You can tell me... I can keep a secret. Spill it.

[ThomasC]

Originally Posted by ApK

Now, now, Rob, just be thankful we have people like ThomasC around, who, despite the presence of a highly-effective moderation staff, know the responsibility rests squarely on their shoulders to tell everyone else what they should talk about, how MR should be run, and what is worthy of everyone's attention.

What would we do without posts like his? It would be anarchy, I tell you! We'd all be wasting precious minutes of our lives discussing stuff and joking with each other, when ThomasC knows very well what threads should be closed, and could have saved us from ourselves!

Thank you ThomasC, on behalf of all the membership of MR, thank you! And I'm sure I speak for the moderators, who I'm sure appreciate you telling them how to to their job. Thank you!

ApK

Not trying to tell you what to read or not. Just giving my opinion on this thread's content. Easiest way to avoid this, and silly/sarcastic remarks, is to just unsubscribe, which I will do immediately.

Cheers,
Tom

[geoffwood]

Originally Posted by ThomasC

Not trying to tell you what to read or not. Just giving my opinion on this thread's content. Easiest way to avoid this, and silly/sarcastic remarks, is to just unsubscribe, which I will do immediately.

Cheers,
Tom

There is always the handy Ignore function as well

https://www.mobileread.com/forums/pro...ignore&u=70451

[JSWolf]

Originally Posted by DiapDealer

Can you honestly tell me that you don't have an Amazon account, Jon? C'mon... tell the truth. You'll feel better. You do don't you? Even if it's only to take advantage of free books. You can tell me... I can keep a secret. Spill it.

Yes, I have an Amazon account. But I have NEVER purchased a Kindle eBook from Amazon.

[RolandD]

Originally Posted by JSWolf

The problem is that even if you legitimately return a lot of items due to problems with them, what's to stop Amazon from closing your account? There's nothing saying what too high a return rate is. Yes, it's possible to get defective/damaged merchandise. What if you bought a TV and the TV had a scratch on it that you didn't want. Would you return it or keep it due fear of getting your account closed? It's a shame when a shop makes you scared to use your customer rights and they don't tell you what a high rate of returns is. Does Amazon look at the returns for WHY they were returned? Sure, you can have the too many "I just didn't want it" type returns. But what about the defective/damaged returns. Because it's mail order and you want your item fast, it's not unreasonable to return a damaged/defective item and buy it at a local store.

This is one of the reasons I don't think being tied into Amazon is a good idea. You get your account closed and you lose access to your content and the ability to buy new content.

I think a point we're missing here is why keep purchasing from some place that keeps sending you defective/damaged merchandise?

[HarryT]

Originally Posted by JSWolf

Yes, I have an Amazon account. But I have NEVER purchased a Kindle eBook from Amazon.

That is, perhaps, because you don't have a Kindle? I've never bought a book from Sony.

[DiapDealer]

Yes, I have an Amazon account. But I have NEVER purchased a Kindle eBook from Amazon.

You've NEVER clicked the "Buy for $X" button on a Kindle ebook? Or you've never paid more than $0 for one?

[Jyster]

Originally Posted by RolandD

And that cost someone $30 off the retail price, plus the cost of recertifying the unit, plus the cost of repackaging.

There is no legit reason to return an open item other than defective.

It all depends on what Amazons return policy says.

[Jyster]

Unfortunately companies say one thing and then do something different.

Examples:
Phone companies or internet companies that tout unlimited bandwidth, but when you use a lot of bandwidth you either get throttled or get sent a nasty letter about your usage. Its called fraud a bait and switch.

At Best Buy the floor workers advise you to take it home and try it out, if you dont like it, return it. Too many returns gets you into trouble.

[HarryT]

Originally Posted by Jyster

Unfortunately companies say one thing and then do something different.

Examples:
Phone companies or internet companies that tout unlimited bandwidth, but when you use a lot of bandwidth you either get throttled or get sent a nasty letter about your usage. Its called fraud a bait and switch.

No, it's called an "acceptable use policy" and the ISP should always inform you that it's there. You can get TRULY unlimited internet deals (I have one) but you'll pay significantly more for them than deals with an AUP.

[Sydney's Mom]

Originally Posted by JSWolf

Even if the person who's account has been closed is at fault, they have the right to know what the reasoning is for the account being closed.

Unfortunately, giving him a reason is exactly the wrong thing to do. Then there will be an argument over that. Amazon is in business to sell things, and it doesn't further their business model to ban people.

My clients (I work in-house) get complaint letters all the time. Sometimes you can give a specific reason, but sometimes it just isn't worth it. You can get in endless arguments over time differences, holidays, post marks, etc. But what really happened is we had a long, long bad experience with this customer, and we just thought it better he/she go somewhere else.

[Sydney's Mom]

Originally Posted by Skydog

The number of books one purchases does not necessarily relate to the rate one reads books.

K for you!!!

[Sydney's Mom]

Originally Posted by JSWolf

The problem is that even if you legitimately return a lot of items due to problems with them, what's to stop Amazon from closing your account? There's nothing saying what too high a return rate is. Yes, it's possible to get defective/damaged merchandise. What if you bought a TV and the TV had a scratch on it that you didn't want. Would you return it or keep it due fear of getting your account closed? It's a shame when a shop makes you scared to use your customer rights and they don't tell you what a high rate of returns is.

Agreed, but I have been standing in return lines at Costco (returning unworn clothes my daughter didn't wear and doesn't want, with a sales slip) and it makes me sick to see all the people bringing in opened big screen TVs. Yes, the Superbowl is over, but how greedy can you be? Reminds me of when I was a kid and my mother returned a Christmas tree, without a box, a week after Christmas. Some people just don't have any self-awareness.

[JSWolf]

Originally Posted by HarryT

That is, perhaps, because you don't have a Kindle? I've never bought a book from Sony.

I have KindleForPC and I have the software to strip the DRM & format shift. I don't buy from Amazon because I don't believe in the way their eBook tactics.

[JSWolf]

Originally Posted by DiapDealer

You've NEVER clicked the "Buy for $X" button on a Kindle ebook? Or you've never paid more than $0 for one?

I've never paid for an eBook from Amazon. I have gotten some of the free ones.