touch stops responding

jape · 02-25-2012, 10:09 AM

Hi All,

I've got a week old kobo touch (fw 1.9.16) and customer support hasn't been helpful so I thought I'd try here. They were quick to ask me to reset my device (which I did) but since then have been silent even after pinging them.

What I've observed several times is that while reading, the touch functionality stops responding completely. The device has not crashed since it still responds to the home button. Once on the home screen touch still does not respond. Sometimes a sleep/unsleep will correct it and if not a power down/up definitely does.

I've been reading maybe 3 hours a day, and usually change pages with a swipe. Frequency of touch stoping to respond is about 4 times a day.

Any thoughts or pointers? I've got about a week left to return it back to chapters.

PeterT · 02-25-2012, 11:01 AM

I've seen that happen once or twice, but it is very rare for me.

The Terminator · 02-25-2012, 03:06 PM

I've only had it happen a few times. But not with the newest firmware.

jape · 05-19-2012, 08:56 AM

After quite a bit of use I now think that my problem is with trying to use a swipe gesture to turn a page. Kobo touch seems to not handle this well. Using a tap gesture seems to cause far less problems. In fact I'm not sure I've ever seen a touchscreen lockup when using a tap to change pages.

Wald07 · 05-22-2012, 08:13 PM

I tap as well, but I still have to power down occasionally to restore touch functionality.
Go figure.

bhdavis · 05-23-2012, 03:07 AM

It sounds like some sort of memory leak problem with the software. Memory leaks are a PITA to track down too, which perhaps explains why it's taking them so long to eliminate it.

Jeff1192 · 05-23-2012, 09:25 AM

I still have this from time to time as well. I use my KT pretty much every day and it happened to me yesterday but the last time before that was at least a few months ago. So it`s a pretty rare problem which might also help explain their difficulty in tracking it down.

Wald07 · 05-23-2012, 10:38 AM

^^^^^^^^^^^^^^^^^^
Exactly! Same here.

m_bisson · 05-23-2012, 04:14 PM

Quote:

Originally Posted by Wald07

I tap as well, but I still have to power down occasionally to restore touch functionality.
Go figure.

Same here. I tap/swipe depending on the hand that I'm using.

geormes · 05-23-2012, 05:37 PM

Quote:

Originally Posted by Wald07

I tap as well, but I still have to power down occasionally to restore touch functionality.
Go figure.

Same here.

Redsgj · 05-24-2012, 09:24 AM

I bought a Kobo Touch a few weeks ago. It stopped responding just occasionally at first (hard to say though as I wasn't using it regularly as I was reading a book on my Kindle). Then when I was using it more, it was doing it a least once a day so I decided to return it. I exchanged it for a new one just over a week ago and the new one hasn't done it once yet!!

And I've been using it at least twice a day since I exchanged it.

Maybe some are worse than others??

PeterT · 05-24-2012, 10:28 AM

I saw this on the wife's Touch yesterday.. The screen went non responsive but the button still worked.

Now I know I have not encountered that issue, but I do wonder if thsat might be related toi power management settings... I have mine set to sleep after 10, and power off after 30 so I do tend to reboot it a lot

Wald07 · 05-24-2012, 11:35 AM

Had mine set like the same as yours initialy, and still had same issues.
Have it set now for 60 & 60 and occaisionaly it still freezes. No change in frequency...
What does the Missus have hers set to?

I think it's just a special exclusive Kobo issue!

morantis · 05-24-2012, 11:36 AM

I have noticed on a different device that there will be a spot on the screen where it thinks it is getting a light touch and this cause the system to wait and see what is occuring. When held at a certain angle I can almost see the touch layers moving a bit.

PeterT · 05-24-2012, 11:42 AM

Quote:

Originally Posted by Wald07

Had mine set like the same as yours initialy, and still had same issues.
Have it set now for 60 & 60 and occaisionaly it still freezes. No change in frequency...
What does the Missus have hers set to?

I think it's just a special exclusive Kobo issue!

Hers was set to never power off....

02-25-2012, 10:09 AM	#1
jape Member Posts: 10 Karma: 10 Join Date: Feb 2012 Device: none	touch stops responding Hi All, I've got a week old kobo touch (fw 1.9.16) and customer support hasn't been helpful so I thought I'd try here. They were quick to ask me to reset my device (which I did) but since then have been silent even after pinging them. What I've observed several times is that while reading, the touch functionality stops responding completely. The device has not crashed since it still responds to the home button. Once on the home screen touch still does not respond. Sometimes a sleep/unsleep will correct it and if not a power down/up definitely does. I've been reading maybe 3 hours a day, and usually change pages with a swipe. Frequency of touch stoping to respond is about 4 times a day. Any thoughts or pointers? I've got about a week left to return it back to chapters.

02-25-2012, 03:06 PM	#3
The Terminator Retired Posts: 2,552 Karma: 37638420 Join Date: Nov 2010 Location: Vancouver Island Canada Device: Kobo Touch, Optimus One (2.3), Nexus 7 (4.2)	I've only had it happen a few times. But not with the newest firmware. Last edited by The Terminator; 05-19-2012 at 01:52 PM.

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02-25-2012, 11:01 AM	#2
PeterT Grand Sorcerer Posts: 13,698 Karma: 79983758 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	I've seen that happen once or twice, but it is very rare for me.

05-19-2012, 08:56 AM	#4
jape Member Posts: 10 Karma: 10 Join Date: Feb 2012 Device: none	After quite a bit of use I now think that my problem is with trying to use a swipe gesture to turn a page. Kobo touch seems to not handle this well. Using a tap gesture seems to cause far less problems. In fact I'm not sure I've ever seen a touchscreen lockup when using a tap to change pages.

05-22-2012, 08:13 PM	#5
Wald07 Audiophile Posts: 452 Karma: 2470850 Join Date: Apr 2012 Location: Manitoba Device: Nexux7 2nd Gen & Kobo Touch	I tap as well, but I still have to power down occasionally to restore touch functionality. Go figure.

05-23-2012, 03:07 AM	#6
bhdavis Enthusiast Posts: 26 Karma: 294 Join Date: May 2012 Device: none	It sounds like some sort of memory leak problem with the software. Memory leaks are a PITA to track down too, which perhaps explains why it's taking them so long to eliminate it.

05-23-2012, 09:25 AM	#7
Jeff1192 Connoisseur Posts: 62 Karma: 5802 Join Date: Jul 2011 Location: Ottawa, Ontario, Canada Device: Kobo touch	I still have this from time to time as well. I use my KT pretty much every day and it happened to me yesterday but the last time before that was at least a few months ago. So it`s a pretty rare problem which might also help explain their difficulty in tracking it down.

05-23-2012, 10:38 AM	#8
Wald07 Audiophile Posts: 452 Karma: 2470850 Join Date: Apr 2012 Location: Manitoba Device: Nexux7 2nd Gen & Kobo Touch	^^^^^^^^^^^^^^^^^^ Exactly! Same here.

05-24-2012, 09:24 AM	#11
Redsgj Junior Member Posts: 5 Karma: 2056 Join Date: Apr 2012 Location: Canada Device: Kindle 3, Kobo Touch	I bought a Kobo Touch a few weeks ago. It stopped responding just occasionally at first (hard to say though as I wasn't using it regularly as I was reading a book on my Kindle). Then when I was using it more, it was doing it a least once a day so I decided to return it. I exchanged it for a new one just over a week ago and the new one hasn't done it once yet!! And I've been using it at least twice a day since I exchanged it. Maybe some are worse than others??

05-24-2012, 10:28 AM	#12
PeterT Grand Sorcerer Posts: 13,698 Karma: 79983758 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	I saw this on the wife's Touch yesterday.. The screen went non responsive but the button still worked. Now I know I have not encountered that issue, but I do wonder if thsat might be related toi power management settings... I have mine set to sleep after 10, and power off after 30 so I do tend to reboot it a lot

05-24-2012, 11:35 AM	#13
Wald07 Audiophile Posts: 452 Karma: 2470850 Join Date: Apr 2012 Location: Manitoba Device: Nexux7 2nd Gen & Kobo Touch	Had mine set like the same as yours initialy, and still had same issues. Have it set now for 60 & 60 and occaisionaly it still freezes. No change in frequency... What does the Missus have hers set to? I think it's just a special exclusive Kobo issue!

05-24-2012, 11:36 AM	#14
morantis Zealot Posts: 125 Karma: 769546 Join Date: May 2012 Device: none	I have noticed on a different device that there will be a spot on the screen where it thinks it is getting a light touch and this cause the system to wait and see what is occuring. When held at a certain angle I can almost see the touch layers moving a bit.