Kobo wifi ereader is frozen

Brittanykiwi · 01-30-2012, 09:37 PM

Today I updated the software on my kobo wifi ereader. When I ejected from the computer after installing the update, it has been stuck ever since on the normal start up screen, with the loading bar at the bottom continiously loading. I has been this way for at least three hours now, on the same screen. A soft reset doesn't do anything as it just goes back to the start-up screen, and I can't do a hard reset because it won't change screens/start up, so I can't go into the menu. When I plug it into the computer it has no effect, and the screen doesn't change to the normal "do you want to manually manage books or keep reading screen". Because of this it is not connecting with my computer.

What can I do to fix this? Somebody please please help me.

dmacmart · 01-30-2012, 10:35 PM

Try a paper clip reset - there is a tiny hole in the back. Push an unbent paper clip and hold for a couple seconds.

robko · 01-31-2012, 10:25 AM

If you still need to do a factory reset: make sure the Kobo is off (recommended that you hold the power button on for 5-10 seconds to make sure it is powered off), push and hold the home button while you turn the Kobo on. That should cause it to factory reset. Normal cautions that this will delete whatever is on your reader etc. and you'll have to reload all your content.

filmo · 01-31-2012, 04:19 PM

Any books you have side loaded onto external SD card is not affected by factory reset.

01-30-2012, 09:37 PM	#1
Brittanykiwi Junior Member Posts: 1 Karma: 10 Join Date: Jan 2012 Device: Kobo Wireless Ereader	Kobo wifi ereader is frozen Today I updated the software on my kobo wifi ereader. When I ejected from the computer after installing the update, it has been stuck ever since on the normal start up screen, with the loading bar at the bottom continiously loading. I has been this way for at least three hours now, on the same screen. A soft reset doesn't do anything as it just goes back to the start-up screen, and I can't do a hard reset because it won't change screens/start up, so I can't go into the menu. When I plug it into the computer it has no effect, and the screen doesn't change to the normal "do you want to manually manage books or keep reading screen". Because of this it is not connecting with my computer. What can I do to fix this? Somebody please please help me.

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01-30-2012, 10:35 PM	#2
dmacmart Fanatic Posts: 534 Karma: 696908 Join Date: Jul 2010 Location: Ottawa Canada Device: Kobo Mini, Glo, Arc, H2O, iPhone, iPad 2, (husband)Touch	Try a paper clip reset - there is a tiny hole in the back. Push an unbent paper clip and hold for a couple seconds.

01-31-2012, 10:25 AM	#3
robko Wizard Posts: 2,454 Karma: 5469320 Join Date: Jul 2010 Device: Kobo	If you still need to do a factory reset: make sure the Kobo is off (recommended that you hold the power button on for 5-10 seconds to make sure it is powered off), push and hold the home button while you turn the Kobo on. That should cause it to factory reset. Normal cautions that this will delete whatever is on your reader etc. and you'll have to reload all your content.

01-31-2012, 04:19 PM	#4
filmo Wizard Posts: 1,326 Karma: 1077205 Join Date: Jun 2011 Device: Kobo Touch, Sony T1, Kobo Mini	Any books you have side loaded onto external SD card is not affected by factory reset.