May be leaving Sony

[daffy4u]

Originally Posted by JSWolf

You see, this is where putting your location in your profile helps. You won't get information that's not correct for your location. So I suggest you fill in your location and not just put in something silly that's useless.

JJ has been on this forum for a long time and it's not a secret that he is in the military. Sometimes military members have to be discreet about their current location.

Hi JJ, sorry you're having issues. I know it's a pain but I think I agree with HarryT. If you can, purchase your books from Amazon and use Calibre.

[jerryleejr]

Originally Posted by daffy4u

JJ has been on this forum for a long time and it's not a secret that he is in the military. Sometimes military members have to be discreet about their current location.

Hi JJ, sorry you're having issues. I know it's a pain but I think I agree with HarryT. If you can, purchase your books from Amazon and use Calibre.

Hey Duck,
Glad to see you put your .02 cents in and stick up for me , Yes I am currently traveling, and in this instance location really isnt the point it just hinders my options for the time being, I may do the amazon/calibre thing but there are other options books on board, fictionwise etc which I am more than happy to do just figured I would give Sony the benifit of the doubt for ease of use but after my third attempt with them to resolve the issue I explained it all again to them and proceeded to close my account. Just hope the deauthorization from Sony doesnt mess up other account purchases thru Adobe... And Deb dont be a stranger!!!

JJ

[JSWolf]

Originally Posted by daffy4u

JJ has been on this forum for a long time and it's not a secret that he is in the military. Sometimes military members have to be discreet about their current location.

Hi JJ, sorry you're having issues. I know it's a pain but I think I agree with HarryT. If you can, purchase your books from Amazon and use Calibre.

I didn't realize about the military. But we have had a lot of people asking questions where we can't give the answer because the answer depends on the location and the location is not given. If it was given, then that would make things that much easier when trying to help.

Welcome back and I hope you decide to stay and be active and not just lurking.

[petercreasey]

Originally Posted by jerryleejr

(red 505) Now waiting on 950

JJ, You will be sorry if you give up your Sony 950 because of a minor snit.

Come back to your senses and appreciate that the 950 is probably the best reader around.

[jerryleejr]

Originally Posted by petercreasey

JJ, You will be sorry if you give up your Sony 950 because of a minor snit.

Come back to your senses and appreciate that the 950 is probably the best reader around.

Oh I am not giving up on my 950, there are plenty of work arounds to keep on using it, However the 300 and 350 will probably be leaving the family.

JJ

[daffy4u]

Originally Posted by JSWolf

Welcome back and I hope you decide to stay and be active and not just lurking.

Nah, lurk mode works for me right now (less drama). I'm so out of the loop on what is happening in the ebook reader world. I have so many devices to cover my reading needs (many Kindles, many tablets and a Sony) that I don't feel the need to keep up. I just check in about once week to make sure I don't miss anything really important.

Happy reading to you!

[Kumabjorn]

JJ's description is in stark contrast to what Sony's stated policy is. I have dealt with their main office in Japan and they have been very understanding and helpful. It might be an idea to contact them from their Japanese site Sony Japan and send them a link to this discussion. Usually makes their overseas offices quite worried.

[Analogus]

Originally Posted by Kumabjorn

[ ]Usually makes their overseas offices quite worried.

That's my impression. Have had years ago anger with Sony. For example the CS didn't answer my Emails (a noteworthy amount) until I wrote that I will write to Sony-Japan directly. Answer came instantly.

A.

[petercreasey]

I have had VERY good luck with Sony Customer Service, including for technical help and deserved refunds/discounts/etc.

[jerryleejr]

Originally Posted by petercreasey

I have had VERY good luck with Sony Customer Service, including for technical help and deserved refunds/discounts/etc.

I have had decent support from them in the past, However in this instance they havent seemed to budge, I have included an email I received after cancelling a subscription I had check out the greeting.

JJ

[jerryleejr]

Originally Posted by Kumabjorn

JJ's description is in stark contrast to what Sony's stated policy is. I have dealt with their main office in Japan and they have been very understanding and helpful. It might be an idea to contact them from their Japanese site Sony Japan and send them a link to this discussion. Usually makes their overseas offices quite worried.

Unfortunately I cant read anything on that site and cant figure out how to put it in english.

JJ

[Kumabjorn]

Google translate? Or that is perhaps just more confusing?

[Pinecone]

a) Call back and try again

b) If they don't help, ask for a supervisor.

Escalate.

[jerryleejr]

Originally Posted by Pinecone

a) Call back and try again

b) If they don't help, ask for a supervisor.

Escalate.

Yeah have been bounced around all over the place, customer service, tech support, live chat, email and have gotten nowhere.

JJ

[Pinecone]

When I had an issue I kep asking and complaining. And finally got a VP. She was very intereted to hear of my problems in getting proper customer service.